In this episode of the Sticky From The Inside podcast, host Andy Goram dives into the topic of Courageous Inquiry and the importance of having difficult conversations with guest Toni Jennings. Toni, a leadership expert, with 30 years' of leadership experience in the tough world of Pharma sales, shares her insights on effective communication and how approaching conversations with authenticity, curiosity, and bravery can lead to far more meaningful outcomes.

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Key Takeaways

• See how bravery is the key to having difficult yet productive conversations.
• Learn how to cultivate trust effectively through a newfound sense of curiosity.
• Get over the underlying fears that may prevent you from asking the tough questions.
• Recognise the role that language and language barriers play in effective communication.
• Discover the transformative power of asking better questions with clearer intentions.

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Key Moments

The key moments in this episode are:
00:00:10 - Introduction to Sticky From the Inside,
00:01:11 - Setting the context for today's conversation
00:03:02 - Importance of Courageous Inquiry
00:06:11 - Toni's Background and Current Focus
00:08:00 - Curiosity and Trust
00:10:09 - Toni's Language Epiphany
00:17:37 - The Importance of Healthy Conflict
00:19:15 - Challenges Faced by Different Generations
00:23:42 - Building Trust and Setting Intentions
00:29:14 - Framework for Courageous Inquiry
00:34:46 - The Importance of Authenticity
00:35:57 - Managing Emotions in Difficult Conversations
00:39:29 - Leading Conversations with Authority
00:41:33 - Be Brave and Authentic
00:43:23 - Sticky Note Wisdom

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Join The Conversation Find Andy Goram on LinkedIn here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Toni Jennings on LinkedIn here Find the Every Conversation Counts website here Find the Trust Equation HBR article here Find the Frances Frei TED Talk here ----more---- Full Episode Transcript

Get the full transcript of the episode here