David Liddle, CEO of the TCM Group, talks to your host, Andy Goram and shares his expertise on creating a culture of fairness and authenticity within organisations. Andy talks to David about his background in mediation and restorative justice and how that led him to recognise the importance of dialogue, empathy, and engagement in effectively resolving conflicts and building sustainably enabling workplace cultures.

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Key Takeaways

• The power of purpose and culture.
• What makes an effective conflict management strategy.
• Why traditional conflict management systems fail, and how to change them.
• The power of a culture built on fairness and authenticity.
• The transformation of HR leadership.

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Key Moments

The key moments in this episode are:
00:00:10 - Introduction to the episode
00:03:11 - David's Background and Purpose
00:12:17 - Award-winning Project with Burberry
00:14:54 - Organisational Response to Pressure and Challenges
00:15:28 - The Importance of Compassion in Management
00:16:12 - Impact of Inaction on Individuals
00:19:10 - Compassion as the Currency of Successful Organisations
00:22:44 - Changing Attitudes and Policies
00:27:45 - Implementing Consistency and Objectivity
00:30:03 - The Powerhouse Resolution Centre
00:32:51 - Shifting Organisational Value
00:36:23 - Transformational Culture Through Alignment
00:41:20 - Transitioning to a Restorative Approach
00:44:23 - Creating Culture Hubs
00:44:36 - The Importance of Dialogue
00:45:54 - Sticky Notes of Wisdom
00:47:58 - Podcast close

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Join The Conversation Find Andy Goram on LinkedIn here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow David Liddle on LinkedIn here Visit the TCM website here Follow David Liddle on X here Find out about Total Quality Management here Find out about the Kaizen Principles here Watch David Ulrich on Paradox Navigation here Follow Claire Salter from Burberry on LinkedIn here Find out about the Burberry Hub here Read Baroness Casey's review of The Metropolitan Police here Find David's book Transformational Culture here Find David's book Managing Conflict here Find the People & Culture Association here ----more---- Full Episode Transcript

Get the full transcript of the episode here