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CX leader Camille E. Acey on the evolving dynamics in customer service

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Manage episode 394773553 series 1321127
Content provided by [email protected]. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

CX expert Camille E. Acey joins us to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources.

Watch on YouTube: https://www.youtube.com/watch?v=OpXJANfwwIA

Read a transcript: https://www.intercom.com/blog/videos/cx-camille-acey-on-customer-care

Say hi on:

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

468 episodes

Artwork
iconShare
 
Manage episode 394773553 series 1321127
Content provided by [email protected]. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

CX expert Camille E. Acey joins us to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources.

Watch on YouTube: https://www.youtube.com/watch?v=OpXJANfwwIA

Read a transcript: https://www.intercom.com/blog/videos/cx-camille-acey-on-customer-care

Say hi on:

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

468 episodes

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