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Content provided by Uncharted Veterinary Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Uncharted Veterinary Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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297 - Assoc. Didn't Do Anything Wrong

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Manage episode 430505919 series 2970533
Content provided by Uncharted Veterinary Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Uncharted Veterinary Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at the incision site, which quickly escalated to an emergency vet visit. The associate vet who performed the surgery believes they did nothing wrong, as confirmed by the emergency vet. However, the practice owner is considering helping with the ER bill to maintain client trust, but struggles with the associate's concerns about admitting fault. Andy and Stephanie dive into the complexities of balancing client care, maintaining team morale, and upholding the practice’s integrity. They offer insights on handling post-surgical complications, fostering open communication, and navigating the delicate balance between supporting clients and protecting the veterinary team. Let's get into this episode...

  continue reading

354 episodes

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iconShare
 
Manage episode 430505919 series 2970533
Content provided by Uncharted Veterinary Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Uncharted Veterinary Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at the incision site, which quickly escalated to an emergency vet visit. The associate vet who performed the surgery believes they did nothing wrong, as confirmed by the emergency vet. However, the practice owner is considering helping with the ER bill to maintain client trust, but struggles with the associate's concerns about admitting fault. Andy and Stephanie dive into the complexities of balancing client care, maintaining team morale, and upholding the practice’s integrity. They offer insights on handling post-surgical complications, fostering open communication, and navigating the delicate balance between supporting clients and protecting the veterinary team. Let's get into this episode...

  continue reading

354 episodes

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