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Content provided by Uncharted Veterinary Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Uncharted Veterinary Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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301 - Out Of Compassion For Clients

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Manage episode 435360850 series 2970533
Content provided by Uncharted Veterinary Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Uncharted Veterinary Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when dealing with resistant or questioning clients. Stephanie and Andy dive into the root causes of this issue, discussing how mental exhaustion and frustration can lead to negative attitudes toward clients. They offer actionable strategies for creating a more compassionate and client-centered culture, including conducting reset meetings, fostering open communication, and implementing recognition programs for positive client interactions. Let's get into this episode... This episode is brought to you by DaySmart Vet. https://www.daysmart.com/vet/features/
  continue reading

360 episodes

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Manage episode 435360850 series 2970533
Content provided by Uncharted Veterinary Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Uncharted Veterinary Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when dealing with resistant or questioning clients. Stephanie and Andy dive into the root causes of this issue, discussing how mental exhaustion and frustration can lead to negative attitudes toward clients. They offer actionable strategies for creating a more compassionate and client-centered culture, including conducting reset meetings, fostering open communication, and implementing recognition programs for positive client interactions. Let's get into this episode... This episode is brought to you by DaySmart Vet. https://www.daysmart.com/vet/features/
  continue reading

360 episodes

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