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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Co-hosts Alex Cole and Greg Moss are joined by Adam Gottfried, Director of Advisory Services for Customer Experience Solutions at UPSTACK. Adam shares the inside track on how businesses and enterprises are leveraging AI to remake their CX offerings, and how the AI hype cycle has impacted the CX solutions marketplace. Adam specializes in guiding clients through CX transformation projects and has a decorated resume of helping organizations optimize their customer experience while driving sustainable growth.
12 episodes
