In this special takeover episode of Torch Talk, Julia Kooser, Fierce's Director of Client Success, steps in for Lindsey and takes listeners inside the departments that power Fierce Creative Solutions. This episode reveals the real conversations, collaboration, and problem-solving that happen behind the scenes every day, from digital strategy and SEO to copywriting, creative production, project management, and operations.

Julia sits down with team members across Fierce, Ash, Ashley, Vinny, Garrett, Lainey, and Rachel, to talk about what client success really looks like. They discuss adapting campaigns based on CRM feedback, creating authentic content, navigating on-site client training, setting expectations, managing deadlines, and how each department works together to support the client experience from start to finish.

In this episode, you’ll hear:

• How digital, creative, and content teams translate client goals into measurable results

• Why on-site visits create better understanding, stronger relationships, and more authentic content

• How project management keeps timelines, communication, and deliverables aligned

• The role of operations in building systems, hiring well, and maintaining the Fierce culture

• Real examples of collaboration, healthy tension, and continuous improvement

This candid, team-driven episode showcases the heartbeat of Fierce: clear communication, shared purpose, and a unified commitment to client success.