Guest:

• Jon Reed - CoFounder diginomica - Enterprise Analyst

Host:

• Alexander Greb - Consulting Director - cbs corporate business solutions

Summary:

In this conversation, Jon Reed discusses the role of AI in business transformation, emphasizing that AI should be viewed as an accelerant rather than a standalone solution. He highlights the importance of having a well-structured transformation process and a strong data platform to effectively integrate AI into business operations. Without these foundational elements, simply adding AI will not resolve underlying organizational issues.

Takeaways:

• AI is an accelerant for business transformation.
• A strong data platform is essential for AI integration.
• AI cannot fix poorly organized business processes.
• Customer service should be a priority in transformation.
• Judicious use of AI can enhance existing processes.
• AI should complement a well-structured transformation.
• Businesses need to be organized to compete effectively.
• AI is not a magic solution for all problems.
• Transformation requires a holistic approach, not just technology.
• The success of AI depends on the existing business framework.

Follow Jon: https://www.linkedin.com/in/jonerp/

Follow Alexander: https://www.linkedin.com/in/alexandergreb/
Follow Johannes: https://www.linkedin.com/in/johanneslangguth/
Thanks to Steven Spears for lending his voice for our podcast intro.
Theme music by Luis Álvarez a.k.a. Fourth Dogma