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America's oldest subway system is experiencing a renaissance. After facing system-wide speed restrictions and a severe deficit of public trust in early 2023, Boston's MBTA has engineered a remarkable turnaround that's transforming how people move throughout the city and beyond.
Andrew Cassidy, MBTA’s Senior Director of Digital Strategy, joins us to share how transparency, leadership changes, and creative rider engagement (including their podcast Spilling the Tea) are driving a remarkable turnaround. From new tap-to-pay fares to expanded commuter rail and ferry service, MBTA is rewriting the playbook on how legacy transit systems can modernize.

Tune in for a behind-the-scenes look at Boston’s transit—and what it means for the future of American public transportation.

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Chapters

1. How Boston Fast Tracked Rebuilding Trust (00:00:00)

2. Introduction to MBTA's Digital Strategy (00:00:18)

3. Tackling Slow Zones and Trust Rebuilding (00:01:14)

4. Ridership Recovery and New Services (00:04:39)

5. Modernization Efforts and Payment Systems (00:10:01)

6. Expansion Projects and Future Plans (00:12:37)

7. Behind MBTA's "Spilling the Tea" Podcast (00:16:47)

8. Closing Thoughts and Episode Wrap-up (00:21:54)

81 episodes