In this episode of TubbTalk, Richard Tubb is joined by Andy O'Neil. Having started out in roles within various MSPs, he then went to work for Autotask. Today, he’s leading the managed services function at Numata, a global MSP founded in South Africa.

Andy talks through his experiences in MSPs and what is was like ‘crossing the divide’ into the vendor space. He explains the cultural differences he’s seen in the industry in differences, and what it’s like in South Africa.

Richard asks Andy about how the PSA market has evolved over the last decade and what’s next, the wrong assumptions MSPs make about them, and how they can better leverage their PSA.

They also discuss how MSPs can make a big impact with the tools they use as well as how to customise a PSA. Andy shares his advice on dealing with alert fatigue, and pitfalls to avoid with billing. He also talks about his new role at Numata.

Mentioned in This Episode

• Numata IT
• IT Management software: ConnectWise
• PSA tool: Halo
• PSA/RMM platform: SuperOps
• Data backup platform: Datto
• IT and security platform: Kaseya
• IT and MSP Business Growth Expert: Ian Luckett
• Helping Ambitious MSPs to Scale to £1m: Stuart Warwick
• Business expert: Karl Palachuk
• Accounting software: Xero