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How confident are you that the processes you rely on can delight your customers?
Capability studies will provide the answer by revealing whether your processes are delivering what your customers truly want or simply what they’re willing to tolerate. Join PMI Director Consultant Warren Knight as he shares the principles, practices, and real-world insights that will empower your teams to move beyond "good enough" and consistently deliver excellence.
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PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

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84 episodes