In this conversation with speech and communication coach Bailey Massey, Alex and Cristina explore why communication remains the universal solution—and universal problem—at work and at home. They dig into the often-ignored half of communication (listening), the outsized role of tone and body language, and how Zoom-era distractions make nonverbal signals even more critical to read—and manage.

The trio shares practical, low-lift habits: breathe and pause to steady nerves, structure ideas into small chunks, prepare in ways that suit your style (including recording yourself), and validate before responding. They also connect confidence and communication in a reinforcing loop: skillful delivery sounds confident, which builds genuine confidence—and vice versa. The result is a humane, practical roadmap for anyone who wants to be heard, understood, and trusted.