In this episode of Uncover the Human, Cristina Amigoni and Alex Cullimore dive into the power of deep listening—the often-overlooked skill that transforms conversations, relationships, and leadership. Joined by Aaron Wilson, they explore why listening feels so difficult at work, how it’s commonly undervalued, and why it’s actually the key to trust, collaboration, and empowerment. Through humor, honesty, and examples from their coaching practice, they unpack their signature LAVA framework—Listen, Acknowledge, Validate, Ask—as a simple yet transformative approach to building authentic connection and reducing workplace friction.

From navigating tough conversations to creating empowered teams, Cristina and Alex show how deep listening redefines what it means to “win” in leadership: not by being right, but by creating understanding. Whether you’re a manager seeking to strengthen your team or someone tired of surface-level communication, this conversation will leave you rethinking what it really means to be heard—and to truly hear others.