Artwork
iconShare
 
Manage episode 486815521 series 3274391
Content provided by Future of Field Service. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Future of Field Service or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Dave (Cob) Mencarini, Program Manager for Remote Service at Ecolab, to explore how organizations can revolutionize their service delivery through remote capabilities. Drawing from his experience transitioning from a 26-year Navy submarine career to leading Ecolab's global remote assist program, Cob shares insights on achieving 20% higher first-time fix rates, driving customer satisfaction, and successfully managing change resistance.

  continue reading

346 episodes