Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Five-Star Customer Service Starts with a Greeting - John Woolley, General Manager, JW Marriott Phú Quốc - S6#38
Manage episode 468316292 series 2866980
Content provided by Vietcetera. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vietcetera or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Kicking off this new season, host Hao Tran sits down with John Woolley, General Manager of JW Marriott Phu Quoc—one of the most prestigious luxury resorts in Vietnam and the region. Recognized as the best JW Marriott in the world in 2022, this extraordinary resort stands out with its uniquely imaginative architecture, inspired by a fictional university and designed by the renowned architect Bill Bensley.
With over 20 years of experience in luxury hospitality, John Woolley has held key leadership roles within Marriott International across the globe. From serving as Area Director of Sales & Marketing in South Asia and the Caribbean to playing a pivotal role in launching the European Convention Network, he has been instrumental in strengthening Marriott’s presence in the international hospitality landscape.
Before taking on his current role, John was General Manager at The Ritz-Carlton, Bali (2020-2023) and spent four years leading Courtyard by Marriott Bali Seminyak Resort. Under his leadership, these properties saw remarkable growth in both business performance and guest satisfaction, further establishing his reputation as a leading figure in luxury hospitality.
What insights will John Woolley bring to this episode? Tune in now to find out!
—
Thank you JW Marriott Phu Quoc for accompanying Vietnam Innovators. JW Marriott is an ideal sanctuary for those seeking relaxation and personalized service, with every moment crafted to create lasting memories. https://bit.ly/jwmarriottphuquoc
—
Listen to this episode on Youtube
And explore many amazing articles about the pioneers at: https://vietcetera.com/vn/bo-suu-tap/vietnam-innovator
Feel free to leave any questions or invitations for business cooperation at [email protected]
—
If you come across something intriguing, kindly consider making a donation.
● Patreon: https://www.patreon.com/vietcetera
● Buy me a coffee: https://www.buymeacoffee.com/vietcetera
206 episodes
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Manage episode 468316292 series 2866980
Content provided by Vietcetera. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Vietcetera or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Kicking off this new season, host Hao Tran sits down with John Woolley, General Manager of JW Marriott Phu Quoc—one of the most prestigious luxury resorts in Vietnam and the region. Recognized as the best JW Marriott in the world in 2022, this extraordinary resort stands out with its uniquely imaginative architecture, inspired by a fictional university and designed by the renowned architect Bill Bensley.
With over 20 years of experience in luxury hospitality, John Woolley has held key leadership roles within Marriott International across the globe. From serving as Area Director of Sales & Marketing in South Asia and the Caribbean to playing a pivotal role in launching the European Convention Network, he has been instrumental in strengthening Marriott’s presence in the international hospitality landscape.
Before taking on his current role, John was General Manager at The Ritz-Carlton, Bali (2020-2023) and spent four years leading Courtyard by Marriott Bali Seminyak Resort. Under his leadership, these properties saw remarkable growth in both business performance and guest satisfaction, further establishing his reputation as a leading figure in luxury hospitality.
What insights will John Woolley bring to this episode? Tune in now to find out!
—
Thank you JW Marriott Phu Quoc for accompanying Vietnam Innovators. JW Marriott is an ideal sanctuary for those seeking relaxation and personalized service, with every moment crafted to create lasting memories. https://bit.ly/jwmarriottphuquoc
—
Listen to this episode on Youtube
And explore many amazing articles about the pioneers at: https://vietcetera.com/vn/bo-suu-tap/vietnam-innovator
Feel free to leave any questions or invitations for business cooperation at [email protected]
—
If you come across something intriguing, kindly consider making a donation.
● Patreon: https://www.patreon.com/vietcetera
● Buy me a coffee: https://www.buymeacoffee.com/vietcetera
206 episodes
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Similar to Vietnam Innovators
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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continue reading
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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continue reading
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