Send us a text

What if healthcare could keep more people in good work, not just treat them after they fall out of it? Dr Karen Wallace, GP and Director of Clinical Partnerships at Maximus UK, takes us inside disability medicine and functional assessments, where the focus shifts from diagnosis to day‑to‑day function and real‑world capability. Across an honest, practical conversation, we unpack how post‑COVID trends have driven a rise in long‑term sickness, why younger people are staying out of the labour market longer, and what it will take to build pathways that actually keep people employed.
Karen breaks down persistent myths: assessors don’t set quotas or decide benefit outcomes, and the clinical evidence provided by GPs and consultants is read, valued, and often decisive. She draws a clear line between a fit note for a specific role and a functional assessment that looks at what a person can safely do across tasks and settings. We also talk about the limits of “just work from home,” especially for manual, retail, and face‑to‑face jobs that can’t be virtualised, and the quiet crisis facing small businesses without occupational health.
Looking ahead, Karen lays out a grounded tech vision: AI‑assisted triage, digital front doors, and clinical scribes that reduce admin and improve consistency, all wrapped in strong governance and fairness. The goal isn’t automation for its own sake; it’s freeing time for meaningful conversations and better decisions while protecting privacy and equity. She calls for a tiered work and health journey that brings together occupational health, primary care, benefits assessment, and vocational rehab, so people get the right support at the right moment.
We close with Karen’s candid lesson on vulnerability and leadership: how an inquest shook her confidence, why she left frontline general practice, and how sharing the story has helped others. If you care about work, health, disability benefits, AI in healthcare, and the future of fair assessments, this conversation offers clarity, nuance, and realistic fixes. If it resonates, subscribe, share with a colleague, and leave a review to help more people find the show.

Biography

Dr. Karen Wallace is a GP and the Director of Clinical Partnerships at Maximus UK, where she leads initiatives at the intersection of work, health, and disability medicine. With over a decade of experience across clinical practice, governance, and health innovation, Karen is passionate about empowering people to live healthier, more independent lives and raising the profile of healthcare professionals working beyond traditional diagnosing and treatment roles.

Her work at Maximus spans national programmes that support people returning to work and contribute to shaping the evolving dialogue between clinical practice and occupational health.

• Company: Maximus UK
• LinkedIn: https://www.linkedin.com/in/dr-karen-wallace-bb8508128/