Artwork

190. 5 Principles for an Unforgettable Volunteer User Experience

Volunteer Nation

published

Play Playing
iconShare
 
MP3•Episode home
Manage episode 521463480 series 3337811
Content provided by Tobi Johnson, MA, CVA, Tobi Johnson, MA, and CVA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tobi Johnson, MA, CVA, Tobi Johnson, MA, and CVA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode of Volunteer Nation Podcast, Tobi dives deep into what makes a truly exceptional volunteer user experience — from the very first moment someone encounters your organization, through onboarding, active service, and beyond.

Tobi breaks down the five core UX principles nonprofits must master — clarity, consistency, ease, empathy, and delight and explains how they shape volunteer satisfaction, retention, and commitment.

You’ll also learn how to walk the path through your own volunteer journey to spot quick-win improvements and elevate your entire program.

Full show notes: 190. 5 Principles for an Unforgettable Volunteer User Experience

User Experience - Episode Highlights

  • [01:00] – What a volunteer user experience actually is
  • [03:00] – The five phases of the volunteer journey
  • [08:00] – User experience principle #1: Clarity
  • [09:00] – User experience principle #2: Consistency
  • [12:00] – User experience principle #3: Ease
  • [14:00] – User experience principle #4: Empathy
  • [15:00] – User experience principle #5: Delight
  • [17:00] – High-impact action: Walk the Path

Helpful Links

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at [email protected].

…   continue reading

190 episodes

#Non-Profit #Business #Tobi Johnson, MA, CVA #Cva #Tobi Johnson #Coordinate Volunteers #Volunteerism #Manage Volunteers #Volunteer Experience #Recruit Volunteers #Appreciate Volunteers #Volunteer Management Software #Nonprofit #Nonprofit Leadership #Volunteer Recruitment #Volunteer Management #Volunteer Coordination