Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Stig Brodersen and The Investor's Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stig Brodersen and The Investor's Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

TIP716: The Power of Customer Obsession: Amazon’s Secret Weapon w/ Kyle Grieve

1:12:11
 
Share
 

Manage episode 478878141 series 1394353
Content provided by Stig Brodersen and The Investor's Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stig Brodersen and The Investor's Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

On today’s episode, Kyle Grieve explores the DNA of Amazon by tracing Jeff Bezos’s early influences, strategic decisions, and relentless focus on customer experience, revealing how a bold vision and founder-led culture built one of the most dominant businesses in history.

IN THIS EPISODE YOU’LL LEARN:

00:00 - Intro

02:12 - How Bezos’s childhood brilliance helped forged Amazon’s DNA.

03:22 - Why self-reliance helped Bezos repeatedly invent out of failure.

06:02 - How DE Shaw inspired Amazon’s hiring bar and secretive innovations.

14:18 - Why founder-led companies tripled returns vs peers from 1990–2014.

17:07 - How Amazon used user reviews to build trust and boost Amazon’s moat.

24:20 - How one-click ordering deepened customer loyalty and competitive defensibility.

41:05 - The importance of Amazon Prime and how it affected customer churn and loyalty.

51:51 - How AWS was born.

54:27 - How Amazon has used its scale and competitive positioning to acquire competitors.

And so much more!

Disclaimer: Slight discrepancies in the timestamps may occur due to podcast platform differences.

BOOKS AND RESOURCES

  • Join Clay and a select group of passionate value investors for a retreat in Big Sky, Montana. Learn more here.
  • Join the exclusive TIP Mastermind Community to engage in meaningful stock investing discussions with Stig, Clay, Kyle, and the other community members.
  • Read The Everything Store: Jeff Bezos and the Age of Amazon here.
  • Read Invent and Wander: The Collected Writings of Jeff Bezos here.
  • Read Delivering Happiness: A Path to Profits, Passion, and Purpose here.
  • Follow Kyle on X and LinkedIn.
  • Check out all the books mentioned and discussed in our podcast episodes here.
  • Enjoy ad-free episodes when you subscribe to our Premium Feed.


NEW TO THE SHOW?

SPONSORS

Support our free podcast by supporting our sponsors:

HELP US OUT!

Help us reach new listeners by leaving us a rating and review on Spotify! It takes less than 30 seconds, and really helps our show grow, which allows us to bring on even better guests for you all! Thank you – we really appreciate it!

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Learn more about your ad choices. Visit megaphone.fm/adchoices

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

  continue reading

1046 episodes

Artwork
iconShare
 
Manage episode 478878141 series 1394353
Content provided by Stig Brodersen and The Investor's Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stig Brodersen and The Investor's Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

On today’s episode, Kyle Grieve explores the DNA of Amazon by tracing Jeff Bezos’s early influences, strategic decisions, and relentless focus on customer experience, revealing how a bold vision and founder-led culture built one of the most dominant businesses in history.

IN THIS EPISODE YOU’LL LEARN:

00:00 - Intro

02:12 - How Bezos’s childhood brilliance helped forged Amazon’s DNA.

03:22 - Why self-reliance helped Bezos repeatedly invent out of failure.

06:02 - How DE Shaw inspired Amazon’s hiring bar and secretive innovations.

14:18 - Why founder-led companies tripled returns vs peers from 1990–2014.

17:07 - How Amazon used user reviews to build trust and boost Amazon’s moat.

24:20 - How one-click ordering deepened customer loyalty and competitive defensibility.

41:05 - The importance of Amazon Prime and how it affected customer churn and loyalty.

51:51 - How AWS was born.

54:27 - How Amazon has used its scale and competitive positioning to acquire competitors.

And so much more!

Disclaimer: Slight discrepancies in the timestamps may occur due to podcast platform differences.

BOOKS AND RESOURCES

  • Join Clay and a select group of passionate value investors for a retreat in Big Sky, Montana. Learn more here.
  • Join the exclusive TIP Mastermind Community to engage in meaningful stock investing discussions with Stig, Clay, Kyle, and the other community members.
  • Read The Everything Store: Jeff Bezos and the Age of Amazon here.
  • Read Invent and Wander: The Collected Writings of Jeff Bezos here.
  • Read Delivering Happiness: A Path to Profits, Passion, and Purpose here.
  • Follow Kyle on X and LinkedIn.
  • Check out all the books mentioned and discussed in our podcast episodes here.
  • Enjoy ad-free episodes when you subscribe to our Premium Feed.


NEW TO THE SHOW?

SPONSORS

Support our free podcast by supporting our sponsors:

HELP US OUT!

Help us reach new listeners by leaving us a rating and review on Spotify! It takes less than 30 seconds, and really helps our show grow, which allows us to bring on even better guests for you all! Thank you – we really appreciate it!

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Learn more about your ad choices. Visit megaphone.fm/adchoices

Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

  continue reading

1046 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Listen to this show while you explore
Play