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Content provided by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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So you got a bad review... now what?

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Manage episode 467358763 series 2898870
Content provided by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

So you got a bad review... now what?

Confronting a bad review can be daunting. Did you honestly assess the situation? Are you responding out of emotion, or are you considering the persistent quality of your overall feedback? In this episode, I dive into strategies for addressing unfavorable feedback effectively while maintaining professionalism and emotional health.

Listen to this new 13-minute episode for insights on handling bad reviews, maintaining a positive brand image, and the importance of constructive responses.

Episode Summary:

In this episode of the Wedding Business Solutions podcast, I tackled the challenging scenario of receiving a bad review. I shared my approach to navigating this situation by first assessing how much of the review is true. It's important to stay composed and avoid getting into a defensive back-and-forth. Instead, I recommend responding in a way that directs attention to the positive reviews we've received, while also acknowledging the guest's experience. By building a strong foundation of good reviews and personally responding to them, we can better manage the impact of negative feedback. I also emphasized the importance of learning from multiple negative reviews, as they can offer valuable insights for improving our services.

If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com

Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com

View the full transcript on Alan’s site: https://alanberg.com/blog/

Are you going to Wedding MBA? Use the promo code - Alan - to save $20 off your tickets, at www.WeddingMBA.com

And don't worry, if you can't use your tickets this year, they're transferrable or you can hold them to use next year.

I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.

Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site:

©2025 Wedding Business Solutions LLC & AlanBerg.com

  continue reading

331 episodes

Artwork
iconShare
 
Manage episode 467358763 series 2898870
Content provided by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

So you got a bad review... now what?

Confronting a bad review can be daunting. Did you honestly assess the situation? Are you responding out of emotion, or are you considering the persistent quality of your overall feedback? In this episode, I dive into strategies for addressing unfavorable feedback effectively while maintaining professionalism and emotional health.

Listen to this new 13-minute episode for insights on handling bad reviews, maintaining a positive brand image, and the importance of constructive responses.

Episode Summary:

In this episode of the Wedding Business Solutions podcast, I tackled the challenging scenario of receiving a bad review. I shared my approach to navigating this situation by first assessing how much of the review is true. It's important to stay composed and avoid getting into a defensive back-and-forth. Instead, I recommend responding in a way that directs attention to the positive reviews we've received, while also acknowledging the guest's experience. By building a strong foundation of good reviews and personally responding to them, we can better manage the impact of negative feedback. I also emphasized the importance of learning from multiple negative reviews, as they can offer valuable insights for improving our services.

If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com

Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com

View the full transcript on Alan’s site: https://alanberg.com/blog/

Are you going to Wedding MBA? Use the promo code - Alan - to save $20 off your tickets, at www.WeddingMBA.com

And don't worry, if you can't use your tickets this year, they're transferrable or you can hold them to use next year.

I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.

Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site:

©2025 Wedding Business Solutions LLC & AlanBerg.com

  continue reading

331 episodes

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