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Content provided by Cassandra Duffill - Business Mentor, Strategic Intuitive & Naturopath, Cassandra Duffill - Business Mentor, and Strategic Intuitive. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cassandra Duffill - Business Mentor, Strategic Intuitive & Naturopath, Cassandra Duffill - Business Mentor, and Strategic Intuitive or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode, Cass Duffill discusses the importance of client retention and provides 13 strategies to improve it. She emphasizes the need to attract the right clients, deliver what they paid for and exceed their expectations, and tailor solutions to their individual needs. Cass also highlights the significance of a quality onboarding process, mapping out the customer journey, and offering ongoing support. She encourages engaging clients in the journey, keeping them motivated, and providing a quick turnaround for deliverables. These strategies aim to increase client retention and generate referrals.
Chapters
00:00 Introduction
02:24 Strategies for Client Retention
05:13 Quality Onboarding Process
08:05 Mapping Out the Customer Journey
10:32 Offering Something Different in Each Interaction
12:57 Providing a Quick Turnaround
15:38 Being Timely in Delivering Solutions
17:24 Conclusion

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80 episodes