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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Overview
We sit down with Donna Hall (Specialist Cleaning Company; Cleaning Business Growth Academy) to explore how she built a multi–six-figure cleaning business with 20+ staff and now coaches other founders. Her one thing is deceptively simple: see the learning in every situation. Expect practical tools for managing emotion, responding to client feedback, and coaching teams to own quality.
Key insights
- Red → Green: a two-column “brain dump then flip” method for fast, calm decisions
- Why leaders should call, not email, when things go wrong
- Audits & spot checks that build ownership (not blame)
- Creating a culture where staff raise issues early
- Leading as a “recovering perfectionist” while you scale
Guest
Donna Hall — Co-founder, The Specialist Cleaning Company; Founder, Cleaning Business Growth Academy
IG: _Donna_Hall | FB Group: Cleaning Business Growth Academy — Community
Call to action
If this helped, please follow, rate and share with a service-based founder who needs a calmer, stronger quality culture.
Connect with Phil and Hayley
Hayley - LinkedIn Corbar Accounting
15 episodes
