The 49th episode of “What the M” features the return of Michael Merritt, Senior Vice President of Customer Care and Default Mortgage Servicing at BOK Financial.

This time around on "What the M," Michael is here to share his thoughts on the topic of AI in the servicing industry. Michael is the Senior Vice President of Customer Care and Default Mortgage Servicing at BOK Financial. Michael attended Arizona State University, where he got his BA in Organizational Leadership (Go Sun Devils!) He then received his MBA from Texas Tech and his Master’s Degree in Legal Studies from Texas A&M. Michael worked at Nationstar Mortgage and Goldman Sachs prior to moving to BOK.

Having been in the mortgage servicing industry for over two decades and being an early adopter of AI, Michael has valuable insight to share on the use and the future of GEN-AI within the industry.

Welcome BACK to What the M, Michael!

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A huge thank you to our Season 3 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at [email protected].