In this episode of What's Next, Aki Anastasiou sits down with Michael Otten, CEO of Oneplan, to explore how the company has transformed the South African insurance landscape over the past 15 years. Michael shares insights into Oneplan’s journey from its early days as a traditional short-term insurer to becoming an innovator in health, pet, gap, and motor insurance. He discusses the unique challenges of serving South African consumers and how technology, from digitization to AI, is reshaping the way insurance products are delivered and experienced. The conversation also dives into Oneplan’s differentiators, such as real-time access to insurance funds via prepaid cards and their customer-first approach that simplifies complex processes. Michael highlights the growing demand in health and pet insurance, the importance of gap cover, and how bundling products creates greater value for clients. Looking ahead, he shares his perspective on future trends, including the evolving role of AI in training, customer engagement, and product innovation, while keeping the human element at the heart of service delivery. Oneplan is sold by Oneplan Brokers (Pty) Ltd and administered by Oneplan Underwriting Managers (Pty) Ltd, authorised financial services providers FSP43627 and FSP43628. Oneplan is not a benefit option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited a licensed insurer and an authorised FSP(17703).