A growing number of NYSEG customers in Sullivan County and beyond are reporting massive spikes in their electric bills this winter, with some seeing increases of several hundred dollars.

Rock Hill resident Tom O’Donohue saw his January bill jump to $834—nearly triple his highest previous bill. Shocked by the surge, he created a Facebook group where dozens of customers shared similar experiences, some with bills exceeding $1,000. Even those who don’t rely on electric heat or have opted out of smart meters reported extreme increases.

In response to mounting complaints, Assemblymember Paula Kay met with NYSEG’s CEO to demand answers. She acknowledged that winter rates and increased usage could contribute to higher bills but said they don’t explain such drastic spikes. Kay has arranged for NYSEG to hold a public meeting at the Sullivan County Government Center on February 27, 2025 to address customer concerns.

NYSEG stated that winter usage naturally leads to higher bills and urged affected customers to reach out for assistance programs, including budget billing and HEAP. However, frustrated customers are calling for more action, with some even considering a class-action lawsuit.

Radio Catskill's Patricio Robayo has more.