How can business help solve society’s biggest challenges? Welcome to Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. Hosts Femi Oke and Lizzie O’Leary talk to industry innovators, tech trailblazers and visionary leaders from around the globe about timely topics: from the climate transition to AI and data; and from the future of food to how we build, move and power the world.
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In this episode of the WLEI Podcast, our guests are Jennifer Trask and Brittney Heatherington from MillerKnoll. Trask is the Director of the MillerKnoll Performance System (HMPS) for business processes and dealer network, while Heatherington is a continuous improvement coach for the dealer network.
In our discussion, we explore:
- MillerKnoll’s methodical approach to people development.
- How MillerKnoll has built a culture of operational excellence throughout its value stream from its factories to its dealers.
- How MillerKnoll successfully engages dealers in problem-solving by coaching at the gemba.
- The importance of approaching problems situationally versus applying a fixed solution.
100 episodes