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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of the Women in Customer Success Podcast, we sit down with Liz Starling, Head of Customer Success at Anthropic, to explore her fascinating career journey from environmental scientist to business consultant to customer success powerhouse.
Liz is a seasoned customer success leader with a unique career path and a strong vision for what great customer engagement looks like. From the importance of aligning with the buyer early on to the nuances of presenting and reinforcing customer value, Liz delivers an actionable and passionate masterclass that every CS professional can learn from.
She shares insights on the importance of delivering value to customers and the impact of relationship-building skills. She also offers practical advice on career advancement, lessons every woman should learn, and the role of seeking new challenges in personal growth.
We discuss:
- Career crossroads & seeking new challenges
- Transitioning from Environmental Scientist to Consultant to CS Leader
- The importance of delivering customer value
- How to create opportunities for career advancement
- Tips for aligning pre-sales and post-sales efforts
You'll also enjoy a fun, rapid-fire round where we get to know Liz on a more personal level. This episode is such a treat. So sit back and enjoy!
💚 This episode is brought to you by Hook: https://hook.co/
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👉 Follow Liz Starling: https://www.linkedin.com/in/liz-starling/
👉 Learn more about Hook & grow your revenue on autopilot: https://hook.co/
👉 Learn more about Anthropic, an AI safety and research company working to build reliable, interpretable, and steerable AI systems: https://www.anthropic.com/
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - https://www.womenincs.co/podcast
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
Host Marija Skobe-Pilley
- LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
- The Revenue CSM - https://womenincs.co/the-revenue-csm
Chapters
1. Career Evolution: Environment to Customer Success (00:00:00)
2. Value as the Core Customer Success Principle (00:08:40)
3. Mastering Value Acknowledgment with Customers (00:16:44)
4. Pre-Sale to Post-Sale: Aligning Team Incentives (00:18:21)
5. Creating Your Own Career Opportunities (00:23:36)
6. Final Thoughts on Personal Impact (00:29:51)
152 episodes
