Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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224. How to Identify and Keep Loyal and Lucrative Customers w/ Ali Cudby
MP3•Episode home
Manage episode 344489151 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Did you know that in most cases, the top 20% of a company’s customers tend to deliver the vast majority of their revenue?
In Today’s episode, Ethan speaks with Ali Cudby Co-Founder & CEO at CXology and Alignmint Growth Strategies. Ali is the author of multiple books including: Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
This episode covers:
How to Identify and Keep Your Most Lucrative and Loyal Customers
What the key differences are between Lucrative loyals, Limited Loyals and Lazy Loyals
How Customer Success defines a function and Customer Experience defines an ethos
When you must differentiate between Customer Success and Customer Experience
What is the “Bullseye Message?"
More information about Ali Cudby and today’s topics:
LinkedIn Profile:https://www.linkedin.com/in/alicudby/
Company Website: https://www.cxology.co and https://alignmintforgrowth.com
Other Relevant Links: https://www.amazon.com/gp/product/B0839G6VKQ/ref=dbs_a_def_rwt_bibl_vppi_i0
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
…
continue reading
In Today’s episode, Ethan speaks with Ali Cudby Co-Founder & CEO at CXology and Alignmint Growth Strategies. Ali is the author of multiple books including: Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
This episode covers:
How to Identify and Keep Your Most Lucrative and Loyal Customers
What the key differences are between Lucrative loyals, Limited Loyals and Lazy Loyals
How Customer Success defines a function and Customer Experience defines an ethos
When you must differentiate between Customer Success and Customer Experience
What is the “Bullseye Message?"
More information about Ali Cudby and today’s topics:
LinkedIn Profile:https://www.linkedin.com/in/alicudby/
Company Website: https://www.cxology.co and https://alignmintforgrowth.com
Other Relevant Links: https://www.amazon.com/gp/product/B0839G6VKQ/ref=dbs_a_def_rwt_bibl_vppi_i0
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
272 episodes
MP3•Episode home
Manage episode 344489151 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Did you know that in most cases, the top 20% of a company’s customers tend to deliver the vast majority of their revenue?
In Today’s episode, Ethan speaks with Ali Cudby Co-Founder & CEO at CXology and Alignmint Growth Strategies. Ali is the author of multiple books including: Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
This episode covers:
How to Identify and Keep Your Most Lucrative and Loyal Customers
What the key differences are between Lucrative loyals, Limited Loyals and Lazy Loyals
How Customer Success defines a function and Customer Experience defines an ethos
When you must differentiate between Customer Success and Customer Experience
What is the “Bullseye Message?"
More information about Ali Cudby and today’s topics:
LinkedIn Profile:https://www.linkedin.com/in/alicudby/
Company Website: https://www.cxology.co and https://alignmintforgrowth.com
Other Relevant Links: https://www.amazon.com/gp/product/B0839G6VKQ/ref=dbs_a_def_rwt_bibl_vppi_i0
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
…
continue reading
In Today’s episode, Ethan speaks with Ali Cudby Co-Founder & CEO at CXology and Alignmint Growth Strategies. Ali is the author of multiple books including: Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
This episode covers:
How to Identify and Keep Your Most Lucrative and Loyal Customers
What the key differences are between Lucrative loyals, Limited Loyals and Lazy Loyals
How Customer Success defines a function and Customer Experience defines an ethos
When you must differentiate between Customer Success and Customer Experience
What is the “Bullseye Message?"
More information about Ali Cudby and today’s topics:
LinkedIn Profile:https://www.linkedin.com/in/alicudby/
Company Website: https://www.cxology.co and https://alignmintforgrowth.com
Other Relevant Links: https://www.amazon.com/gp/product/B0839G6VKQ/ref=dbs_a_def_rwt_bibl_vppi_i0
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
272 episodes
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