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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Each of our podcasts discusses one episode of ”The Bond” TV show, which interviews experts in nature and sustainability topics. We discuss the impact on nature, our environment, our community and how the topics covered in the show impact our lives and relationships. From falconry to military jets, NASA, cow therapy, dog training, cat breeding, rescue shelters, spearfishing, and PTSD therapy dogs kayak with veterans...all these experts have some way they impact us. Join us for engaging topics ...
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Does your dog suffer from Separation Anxiety? In this podcast I discuss separation-related problem behaviors, take a deep dive into behavior modification, discuss real life case studies, and help listeners all over the world work towards their alone time goals. http://www.TrainingwithAlly.com IG: @trainingwithally Twitter: @trainingwthally
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Behind Closed Doors

Dr. Kate Balestrieri

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Licensed psychologist Dr. Kate Balestrieri and licensed psychotherapist Lauren Dummit are hosting a radio show called Behind Closed Doors on 790 KABC in Los Angeles. Dr. Balestrieri and Dr. Dummit, both Certified Sex Addiction Therapists (CSAT), focus their radio show on critical and timely topics such as sex, dating, relationships, addiction, sexual harassment, mental health and getting healthy. The live show is on 790 KABC in Los Angeles from 6pm to 7pm every Saturday and the new podcasts ...
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Barry Humfrey Geraldton Podcast

Barry Humfrey Geraldton

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I Barry Humfrey Geraldton is an operations professional with deep experience in the digital space. My strengths include dynamic email and phone communication and customer first approach. I have achieved a 95% csat rating and proactively mobilized team members during a time when morale was challenged and am interested in building leadership skills with an eye to customer success in my next role.
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WILDCIDE

Wildcidepodcast

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Wildcide is a unique true crime podcast that blends the most outrageous real-life cases with expert insights from professionals across the criminal justice field. Hosted by sisters Chelsea, an allied health professional, and Bailey, an experienced therapist, the show delves deep into the psychological and sociological dimensions of each case. With their combined expertise, they aren’t afraid to tackle complex, hard-hitting topics while weaving in just enough light-heartedness to balance the ...
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Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
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CISO Tradecraft®

CISO Tradecraft®

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Welcome to CISO Tradecraft®, your guide to mastering the art of being a top-tier Chief Information Security Officer (CISO). Our podcast empowers you to elevate your information security skills to an executive level. Join us on this journey through the domains of effective CISO leadership. © Copyright 2025, National Security Corporation. All Rights Reserved
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Let's Talk CX

SKWeston & Company

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Welcome to the Let's Talk CX podcast presented by SKWeston. To learn how we can help modernize CX engagement and maximize CX outcomes, head over to www.skwestoncompany.org.
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The Functional Breeding Podcast

The Functional Dog Collaborative

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The Functional Breeding Podcast is about how to breed dogs for function and for health, behavioral and physical. It is brought to you by the Functional Dog Collaborative, a non-profit organization founded to support the ethical breeding of healthy, behaviorally sound dogs. The FDC’s goals include providing educational, social, and technical resources to breeders of both purebred and mixed breed dogs, helping us all learn more about how to breed good companions who are fit for sports or work. ...
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Virtual LPC

Virtual LPC

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Virtual LPC is a podcast dedicated to inspiring counselors and all others working in the mental health field! Each episode brings you a standout in the mental health field who shares their journey of growing a business that is not only prosperous, but fun! You will receive takeaways each week to help you maintain your own wellness, and start/grow your own counseling business. Are you tired of grinding out the day, feeling overworked and underpaid? Looking for inspiration and encouragement to ...
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Be the boss of your life experience and design your best life. Most of us operate based on hidden beliefs about ourselves, and are therefore powerless in our lives. Jasmine Svare has a Masters degree in Psychology and works with clients as a Licensed Mental Health Counselor to create their best and most successful lives. While this podcast, of course, does not provide you with counseling or healthcare services from Jasmine, you can start to build your understanding of subconscious programmin ...
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Sex addiction is often misunderstood, sensationalized, or dismissed altogether—but what’s the truth behind it? In this episode, we sit down with Tamara Cooper, a Certified Sex Addiction Therapist (CSAT), to unpack the often-misunderstood world of sex addiction. Together, we draw a clear line between compulsive sexual behavior and criminal sexual of…
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In this episode, we sit down with Jess Leitch, Executive Strategy Director at Frog, to explore the seismic shifts redefining how humans interact with technology — and what that means for brands, designers, and everyday users. From the collapse of the traditional interface to the rise of agentic AI, Jess walks us through a future that’s already unde…
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When Dr. Jean-Claude Dominique was struck in a late-night hit-and-run, his Queens community mourned the loss of a respected OB-GYN, devoted father, and loving husband. His wife, Eliette, stood by as he lay in a coma—unaware that the real impact of that night was only just beginning. What first appeared to be a tragic accident quickly unraveled into…
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Send us a text The Customer Success Playbook podcast delivers a thought-provoking exploration of confidence building in this captivating episode featuring Kristen Nolan of Interview Valet. Hosts Roman Trebon and Kevin Metzger guide a discussion that dives into overcoming self-doubt and imposter syndrome. Kristen shares her personal journey from que…
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Web 3.0 Explained: Business Cases, Security, and Future Prospects | CISO Tradecraft In this episode of CISO Tradecraft, host G Mark Hardy welcomes special guest Aaron Markell to discuss the intricacies of Web 3.0. They explore the evolution from Web 1.0 and Web 2.0 to the decentralized structure of Web 3.0, describing its application in various ind…
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Episode web page: https://bit.ly/3S1wxq4 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Jessica Schultz, senior manager of experience re…
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Send us a text In this eye-opening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger welcome Kristen Nolan, Senior Client Account Manager at Interview Valet. As a military spouse, mother of three, and active community volunteer, Kristen shares her battle-tested strategies for managing a packed schedule. Her numb…
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Send us a text Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success. In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding …
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Send us a text As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to…
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Send us a text In this episode of NorthPoint Counseling Perspective, host John Sternfels—a National Board-Certified Counselor, marriage therapist, and author—explores the power and purpose of a Couples' Weekly Check-In. This intentional practice can be a game-changer for couples looking to deepen connection, rebuild trust, and strengthen emotional …
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It began with a body. In December 2000, the remains of a missing man surfaced in the Oder River in southwestern Poland. Dariusz Janiszewski—a young entrepreneur who had vanished weeks earlier—was found floating in the river by three fishermen. He was bound by rope in a ‘reverse hog tie’ position with evidence that he’d been starved, tortured and th…
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Send us a text When multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon continue their conversation with Elizabeth Harrin, exploring the intricate dance of aligning diverse stakeholder expectations. From financial ser…
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What happens when the shiny exterior of customer experience meets the messy reality of operational execution? In this eye-opening conversation, we speak with FD Giambattista, a veteran CX operations expert who has spent 25 years implementing customer service solutions for major corporations. FD takes us behind the curtain to reveal what actually ma…
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Join G Mark Hardy, host of CISO Tradecraft, as he breaks down the latest insights from the 2025 Verizon Data Breach Investigations Report (DBIR). In this episode, discover the top 10 takeaways for cybersecurity leaders including the surge in third-party breaches, the persistence of ransomware, and the human factors in security incidents. Learn acti…
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Episode web page: https://bit.ly/4d2nCOx ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and aut…
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Send us a text Ever feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Elizabeth Harrin, the mastermind behind the award-winning Rebels Guide to Project Management. With over two decades of experience he…
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Send us a text In this compelling episode, counselor and author John Sternfels explores the Therapeutic Marital Healing Separation Agreement—a structured, intentional approach to marital separation that prioritizes healing, emotional safety, and personal responsibility. Designed specifically for couples in crisis who desire clarity, growth, and the…
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Send us a text In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their au…
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MillionAir interview with Priscilla Howden and Rey Reynolds. You may not realize that a gas station for private jets and military operations has gone green ahead of schedule to be carbon neutral. Watch the original video interview here: Arabic: https://youtu.be/pkUEhzwsK40 Spanish: https://youtu.be/FUeMWaEpETo Italian: https://youtu.be/pjBQwe5iPUc …
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From static images to personalized experiences that greet you by name, digital signage has undergone a remarkable transformation. BrightSign's Vice President of Sales for the Americas, Misty Chalk, takes us deep into how this technology is revolutionizing customer connections across every industry. The conversation reveals how BrightSign's purpose-…
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On July 4, 2009, the world woke up to shocking headlines: beloved NFL quarterback Steve McNair had been found dead in a Nashville condo, alongside 20-year-old Sahel “Jenni” Kazemi. What first looked like a mystery quickly unraveled into a tragic tale of obsession, secrecy, and emotional unraveling. To fans, McNair was the embodiment of grit—a decor…
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Send us a text Back for part two with Katie Smith on the Customer Success Playbook, and this time we’re tearing down silos. In this Wednesday edition, host Kevin Metzger guides a conversation focused on how to bring marketing and customer success into harmony. Katie—founder of Wild Path Consulting and fractional CMO—shares a blueprint for unifying …
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Join G Mark Hardy in this eye-opening episode of CISO Tradecraft as he shares a personal story about his dog Shelby's near-fatal experience and the costly lesson it taught him about technical debt. Discover how small overlooked issues in cybersecurity can compound and lead to significant risks and learn actionable steps to tackle technical debt bef…
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Episode web page: https://bit.ly/3YTrCuW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, UserTesting CMO Johann Wrede chats with Udi Ledergor, former CMO …
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Send us a text This episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie d…
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Send us a text Is digital customer success only for small clients? Think again! Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, to uncover how her team successfully implemented digital customer success at an enterprise level—resulting in quadrupled engagement! Click here to watch …
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Send us a text Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how …
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If you are a first responder or a vet or even a family member, you can join the Heroes on the Water program which helps you bond with nature by allowing your dog to kayak with you. Be as "alone" or "with people" as much as you want to be. Healing is a choice. Want to see the original Video Interview of The Bond? Arabic: https://youtu.be/vXHg4-sMXgM…
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Send us a text Gear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Joe Di Grande back to tackle a pressing issue: bloated CS tech stacks. Joe shares why so many organizations fall into this trap and delivers actionable advice on how t…
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Step right up, folks—today’s Shortcide takes you on a journey through the wonderfully weird (and slightly horrifying) world of historic freak shows! 🎪 We dig into the strange afterlife of Elmer McCurdy, the outlaw who somehow spent more time touring as a mummy than he ever did causing trouble alive. Then, we honor the story of Julia Pastrana, the i…
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AI-powered decisioning is transforming how retail media networks operate, and Hightouch stands at the forefront of this revolution with a freshly announced $80 million funding round at a $1.2 billion valuation. In this conversation with Ian Maier, Ad Tech and AI Lead at Hightouch, we explore how composable CDPs are dramatically reducing implementat…
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In this episode of CISO Tradecraft, host G Mark Hardy and guest Sounil Yu delve into the dual-edged sword of implementing Microsoft 365 Copilot in enterprises. While this productivity tool has transformative potential, it introduces significant oversharing risks that can be mitigated with the right strategies. Discover how Sounil and his team at Kn…
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Episode web page: https://bit.ly/4400s9a ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Jason Giles, VP of Design at UserTesting, chats with Andrew Hogan…
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Send us a text Ready to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Joe Di Grande, founder of Joe DE's Tech Touch, to demystify tech touch strategies. Joe shares practical methods for building a tech touch framework even …
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Send us a text Can data-driven strategies really transform customer success? In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how leveraging data can improve retention, reduce churn, and scale CS operations. Jen shares her story of turning fragmented data into actionable insights, …
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In this powerful conversation, Sab sheds light on the hidden dangers of honor-based violence, detailing how it continues to affect countless lives across the world. Through her advocacy, she works to raise awareness, support survivors, and fight for a future where no one has to fear violence in the name of family honor. Sab's courage to speak out i…
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Send us a text In the final chapter of a compelling three-part series on the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon sit down once more with communication strategist Mary Schmid to explore whether artificial intelligence can play a meaningful role in building trust. With AI Fridays in full swing, the conversation veers into …
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This Think Tank helps gather philosophers and develop ideas to make life better. You would be surprised to learn how they influence the way we enjoy our nature spots. Watch the full interview for free on Youtube in your favorite language: Arabic: https://youtu.be/3kGvF3vW1jA Spanish: https://youtu.be/IsYpOXzD-Y8 Italian: https://youtu.be/O08ApTB3QO…
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What happens when you tell a software engineer his CMS platform will shut down in six months, leaving major clients like Adidas and Reebok stranded? You get Storyblock - perhaps the most thoughtful reinvention of content management in decades. Dominik Angerer, CEO and co-founder of Storyblok, takes us on a journey through the broken world of tradit…
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In 2003, Shafilea Ahmed, a 17-year-old British-Pakistani girl, was killed in a brutal act that shocked the world. Behind the walls of a seemingly ordinary family home, Shafilea's desire for independence clashed with her parents' rigid expectations, leading to a tragic and deadly end. Raised in a family where cultural traditions were enforced withou…
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Send us a text Strap in for another riveting episode of the Customer Success Playbook, where empathy isn’t just a buzzword—it’s a business advantage. Hosts Kevin Metzger and Roman Trebon are once again joined by communication maven Mary Schmid, who unpacks the neurological power of empathy and its pivotal role in client trust and loyalty. From the …
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In this episode of CISO Tradecraft, host G Mark Hardy delves into the crucial topic of Common Vulnerabilities and Exposures (CVE) and the Common Vulnerability Scoring System (CVSS). Learn about the history, structure, and significance of the CVE database, the recent funding crisis, and what it means for the future of cybersecurity. We also explore …
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Episode web page: https://bit.ly/4jHDYyu ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- PROMO CODE for this episode with Section's Greg Shove: USERTESTING30 The code is good for Section cours…
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Send us a text In this high-impact episode of the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon welcome Mary Schmid, MBA, a communication and leadership expert with a passion for rewiring how we listen. Mary reveals how to shift from surface-level exchanges to trust-building dialogues by embracing her "Conversational Edge" framewo…
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Send us a text Are you struggling to get users to adopt your product’s features and drive real engagement? In this interview of CSM Practice, David Kahn from SAP, a seasoned expert with over 25 years of experience in transformation initiatives and product adoption strategies, shares his proven framework for increasing user adoption within tradition…
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Send us a text In this forward-looking Friday edition of the Customer Success Playbook, Cairo Marsh returns to round out his trilogy of episodes with a critical discussion: can artificial intelligence enhance empathy in customer experience, or does it risk eliminating the human touch? Cairo, Roman, and Kevin dive into the real-world uses of AI in s…
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Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…
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If you have experienced an event which overwhelms you, maybe cow therapy is for you. Meet Lori who has created a Southern California sanctuary for large farm animals, such as cows, and pairs them with people who need comfort. Her story will astound you. For the full video episode in different languages: Arabic: https://youtu.be/DqneixkKl9U Spanish:…
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What happens when love turns deadly? Sharon Graham found herself at the center of a tangled web of emotions, caught between not one, but three men—each unknowingly playing a role in a twisted and dangerous plot. At the heart of this tragic story is Bruce Saunders, a well-liked butcher whose life would be taken by those he trusted most. As Sharon’s …
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Send us a text In this midweek edition of the Customer Success Playbook, Cairo Marsh returns to the mic to explore the layered world of empathetic marketing across cultures. From the Bronx to Tokyo, Cairo's lived experience adds a global lens to his practical insights on designing connection-first marketing strategies. He unpacks how empathy drives…
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