Go offline with the Player FM app!
Leverage the Jobs To Be Done framework to drive growth
Manage episode 482193984 series 3400520
Episode web page: https://bit.ly/4d2nCOx
-----------------------
Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
-----------------------
In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and author of The Jobs to Be Done Playbook, to discuss how the “Jobs to Be Done” framework can transform UX and business strategy in today’s growth-focused world. Jim unpacks how this mindset helps teams align around real customer needs and bridge the gap between design and business outcomes. He also shares insights on leveraging AI as a tool to enhance—not replace—human-centered research.
Jim reflects on his career journey, his passion for experience mapping, and how reframing UX from a cost-saving function to a growth driver can earn teams greater influence in their organizations. Plus, he explains why empathy shouldn't stop at the customer—UX teams need to understand their business stakeholders just as deeply.
Key takeaways:
- The evolution of jobs to be done from boardroom strategy to everyday design practice
- Why UX teams need to speak the language of business—and how the word “growth” can open doors
- How to gain executive buy-in by aligning with business goals and showing proof of impact
- Tips for using AI to support jobs-to-be-done research and scale customer insights
- The future of UX: creating more human-centric organizations by democratizing research mindsets
Resources & Links:
- Connect with Jim Kalback on LinkedIn
- Jim’s JTBD Playbook and Mapping Experiences books
- Mural
- Connect with Lija Hogan on LinkedIn
- Learn more about Insights Unlocked: usertesting.com/podcast
179 episodes
Manage episode 482193984 series 3400520
Episode web page: https://bit.ly/4d2nCOx
-----------------------
Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
-----------------------
In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and author of The Jobs to Be Done Playbook, to discuss how the “Jobs to Be Done” framework can transform UX and business strategy in today’s growth-focused world. Jim unpacks how this mindset helps teams align around real customer needs and bridge the gap between design and business outcomes. He also shares insights on leveraging AI as a tool to enhance—not replace—human-centered research.
Jim reflects on his career journey, his passion for experience mapping, and how reframing UX from a cost-saving function to a growth driver can earn teams greater influence in their organizations. Plus, he explains why empathy shouldn't stop at the customer—UX teams need to understand their business stakeholders just as deeply.
Key takeaways:
- The evolution of jobs to be done from boardroom strategy to everyday design practice
- Why UX teams need to speak the language of business—and how the word “growth” can open doors
- How to gain executive buy-in by aligning with business goals and showing proof of impact
- Tips for using AI to support jobs-to-be-done research and scale customer insights
- The future of UX: creating more human-centric organizations by democratizing research mindsets
Resources & Links:
- Connect with Jim Kalback on LinkedIn
- Jim’s JTBD Playbook and Mapping Experiences books
- Mural
- Connect with Lija Hogan on LinkedIn
- Learn more about Insights Unlocked: usertesting.com/podcast
179 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.