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CS Career Podcasts

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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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The Career Engineer - "Don't Get Anxious - Get Prepared!"

Francina R. Harrison, MSW, "The Career Engineer"

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Stuck in your job search, career, or business? The CareerEngineer Podcast helps you land your dream job & build a thriving career or business. Decode insider interview secrets, master resume hacks, & get expert career advice on navigating the modern job market, career changes, self-employment, & professional growth. Stop feeling lost, take control! Subscribe now on Spotify, Apple Podcasts, & all platforms for TCE strategies that get results. Visit www.TCEnow.com for exclusive resources. #Car ...
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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven deci ...
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DG Recruit helps you maximize your career in agency recruitment. Hosted by Dandan Zhu, top-billing headhunter, the DG Recruit Podcast breaks down EVERYTHING you need to know about your career in agency recruitment and how to achieve success in our exciting industry of headhunting. With Dandan's and her guests' interesting, honest, and insightful commentary, learn more about what you can do to start, improve, and grow your career and business. Submit all questions to [email protected] to ...
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CS SHIFT

Nandi Dossou

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Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era. I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human. On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it al ...
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What could happen if we could take our workforce to new heights? Workforce on the Mic presented by NAWDP brings you inspirational stories, innovative solutions, and expert insights that are shaping the future of the workforce. Tune in for dynamic conversations that motivate and transform the workforce development community. To learn more, visit: https://www.nawdp.org/
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Marketing Happy Hour

Marketing Happy Hour

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Keeping up with marketing trends and leveling up your career doesn’t have to be overwhelming. Don’t go at it alone. Marketing Happy Hour was created to help you navigate the corporate marketing world, launch your own business, and stay sane while advancing in your career. Join host Cassie Tucker each week as she dives into real conversations with industry guests, covering everything from marketing strategies to career growth and leadership insights—all served with a mix of inspiration and su ...
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Get Clarity. Get Promoted. Get Hired. Are you feeling stuck, undervalued, or underutilized in your current role? Wondering how to position yourself for a promotion, raise, or leadership opportunity? Are you trying to figure out what’s next for your career, but not sure where to start? You're not alone, and you're in the right place. Hosted by executive and career transition coach John Neral, The Mid-Career GPS Podcast is your go-to resource to help you confidently navigate your job search, c ...
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CS-Aye Football

CS-Aye Football

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CS-AYE performs the research and forensically analyses a season or campaign in a footballer's career, in an informing and witty manner. Hosted by Ian Steven, a journalist with 20 years experience in Scottish football, CS-AYE are joined every episode by a prominent guest from the world of football, usually with a tartan tint, for a podcast that is unrivalled in its level of detail.
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Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & ...
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Through the Line: Packaging and Processing

Packaging World, ProFood World, Healthcare Packaging

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This podcast explores innovations and information across the packaging and processing landscape, from topics impacting consumer packaged goods and healthcare packaging, to the latest technologies in food processing operations. Join us for the latest insights, trends, and strategies shaping packaging and processing today. Content hosted by Packaging World, ProFood World, and Healthcare Packaging.
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CXetera

Deepina Kapila and Adam Avramescu

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Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
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Future-Proof Your Career

Tom Cheesewright | Podcast.co

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Welcome to Future-proof Your Career, your guide to the most important skills for a long, successful working life. This is a special season of the Talk About Tomorrow podcast, exploring in depth the idea of the Three Cs, three skill groups that are critical to success, in a business or as an entrepreneur. The ability to curate information, create new things, and communicate ideas. In each episode we explore a facet of one of these skills, alongside a guest. My name is Tom Cheesewright, I’m an ...
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The Better Your Business podcast is designed for realtors who want to build a business that actually feels good. Hosted by Cheryl Goetz, this show blends professional insights with an approachable, real-world perspective. Cheryl speaks with humour and conviction on creating sustainable systems, building community, and defining success on your own terms. Whether you’re looking to streamline your business, gain more work-life harmony, or overcome burnout or mindset blocks, this podcast is your ...
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Unlock Leadership Excellence: Tune into “My Favorite Mistake” with Mark Graban Are you a leader aiming to boost effectiveness, insight, and innovation? Join Mark Graban on ”My Favorite Mistake” (and no, it’s not the Sheryl Crow song), where top business minds, C-suite executives, and industry innovators share their pivotal mistakes and the powerful lessons they’ve learned. The Concept Embrace the transformative power of mistakes. Discover how errors can fuel leadership growth and creative pr ...
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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de•code

Stanley Buchesky

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"de•code" is a K12 Education Podcast that delves into the narratives behind computer science data in school districts. Hosted by Stanley Buchesky, former CFO of the Department of Education and CEO of pi-top, Stanley invites superintendents to discuss how their unique stories and experiences shape CS education trends. The podcast aims to uncover insights on access, equity, and the impact of leadership in evolving the landscape of K12 computer science education.
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Energy Crue

JP Warren

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Welcome to 'Energy Crüe', the podcast that dives deep into the heart of industry innovation, entrepreneurship, and personal growth. I'm your host, JP Warren, and each episode, we embark on a journey to uncover the passions and motivations that fuel industry leaders. We're not just talking business here; we're exploring the personal drives, the triumphs, and the challenges that shape today's pioneers. Alongside these inspiring conversations, I'll be sharing my own story - the battles with imp ...
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Conversations in Software Development is a podcast intended primarily for students (at any level) who want to learn more about software development, especially if they intend to pursue a career in that field. More specifically, the goal of the podcast is to expose students to topics and ideas that they don't usually get to see or practice in a classroom setting, including many aspects of software development that are not related to coding. In each episode, we have a conversation with someone ...
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The Art of Manliness

The Art of Manliness

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The Art of Manliness Podcast aims to deepen and improve every area of a man's life, from fitness and philosophy, to relationships and productivity. Engaging and edifying interviews with some of the world's most interesting doers and thinkers drop the fluff and filler to glean guests' very best, potentially life-changing, insights.
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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Motivated Savages

motivatedsavages

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The Motivated Savages Podcast is a leadership podcast, a motivational podcast, and a personal growth podcast for people navigating the messy middle of life. Hosted by certified leadership coach Jody Savage, each episode blends authentic storytelling with actionable lessons that help you grow stronger and live bolder. You’ll hear about resilience, leadership development, parenting, career pivots, and the mindset shifts that turn survival into strength. Each episode closes with the Savage Chal ...
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The coffee-shop style podcast that is helping thousands of women dream bigger and level up in business and life! Learn from Extraordinary Women from across the country who share their POWERFUL Reinvention stories - dropping unique gems and takeaways just for you!
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The Art of Adjusting® Podcast

William Auten & Chantal Roberts

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Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry. We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t j ...
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In a noisy world of scripts, funnels, and persuasion tactics, one sales coach invites you to slow down, tune in, and sell with clarity. Marla M. Koupal, The Sales Conversation Architect™, is a 50-year sales veteran who curates Selling Common Sense and teaches the 4 C’s of Sales Success—Competence, Confidence, Consistency, and yes, Common Sense. She helps purpose-driven entrepreneurs drop the gimmicks and revive the lost art of conversation…where calm presence, smart questions, and emotional ...
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Journey to Success: CX Conversations

Raymie Corpuel and Sue Yendell

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Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
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The Kevin Miller Podcast

Kevin Miller | YAP Media

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Join Purpose Coach Kevin Miller as he conducts deep discussions on personal evolution from his own, curious journey toward greater purpose and deeper fulfillment. Kevin researches and curates the best teachers and guides you may never find, as they are busy teaching in classes, counseling in therapy rooms, researching in labs, and coaching in offices. Go from knowledge to integration at kevinmiller.co *Over 70 million downloads, 300 expert guests, 1,500 episodes...and the journey continues o ...
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Trying to figure out how to really, regularly, actually LIKE being alive? Welcome to the club. I’m Alexis Rockley: a positive psychology coach, author + human pep talk. I leave "voicemails" designed to remind you why you why you don’t suck (& why the world is not a raging dumpster fire, 100% of the time), interviewing experts on the important stuff no one taught us in school—finances, mental health, purpose in career—translating the hard science of happiness for anyone who speaks emoji. I le ...
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SagePost47 is Pomona College's alumni mentorship club. Students are able to connect with alumni to talk about careers, Pomona, and more. In the Sage Post47 Podcast current students talk with Pomona College alumni about their experiences and dive into their decisions. We hope to help out current students and alumni as we share these stories! Semester release schedule: new episode will be released each week Monday morning ~8:00am PST! Summer release schedule: new episode released every other w ...
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The original Startup Engineering Leadership Podcast - now part of CTO Connection - the organizers of the @ctosummit series! Learn from the experiences of successful engineering leaders at fast growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the Startup CTO podcast is a great resource for learning from your peers! 558499
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MuggleCast is your weekly ride into the world of Harry Potter, including the books and upcoming TV show! Our Harry Potter podcast, hosted by four life-long friends, brings its listeners entertaining and thought-provoking discussions about the Wizarding World. With each new episode we discuss everything Harry Potter: the latest news, the Potter books, the upcoming MAX TV Show, Fantastic Beasts, the theme parks, the video games, the fandom, and more! We're currently hosting a Chapter by Chapte ...
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The Word Before Work is a weekly 5-minute devotional podcast helping Christians respond to the radical, biblical truth that their work matters for eternity. Hosted by Jordan Raynor (entrepreneur and bestselling author of Redeeming Your Time, Master of One, and Called to Create) and subscribed to by more than 100,000 people in every country on earth, The Word Before Work has become the go-to devotional for working Christians.
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Audition Secrets

Broadway Podcast Network

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The audition process can make or break a performer's progress. Join Broadway veteran Justin Guarini every week to hear what it takes to stand out from the competition, avoid common mistakes, and unlock the next level of your musical theater career. Have you ever walked out of an audition room and asked yourself: "I could've done so much better, why was that so terrible?" Justin has too, many times, more than he can remember. So, he started searching for a new way to nail auditions and book m ...
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The Cyber Cookie

CommSec Communications and Security Limited

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Welcome to ”The Cyber Cookie,” the go-to podcast for all things related to Cyber Security and Data Protection. Produced by CommSec, a renowned name in the field of security and communication, this podcast is tailored for those looking to stay abreast of the latest trends, threats, and solutions in the ever-evolving world of cyber security.Hosted by a team of seasoned experts, ”The Cyber Cookie” breaks down complex issues into easily digestible episodes, guiding listeners through the intricat ...
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Welcome to The Certain Success™ Podcast, where faith, family, and business intersect to create a life of purpose and design. Why do we call it 'Certain Success'? -- because our only certain success is in our eternal relationship with Christ. Join your host Matt Fagioli , a successful 7 figure seriel entrepreneur, disciple of Christ and an avid learner as we share our Holy Spirit rants and interviews with fellow business owners & entrepreneurs to explore the unique challenges and opportunitie ...
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First published in 1919 under his pseudonym Clive Hamilton, Spirits in Bondage, is also the first published book by the notorious novelist C.S. Lewis. This early piece of work represents Lewis’ youth, as it was written at a time when the author had just returned from his military service in the First World War. In addition it differentiates itself from his other works, not just in terms of style, but also in themes due to his agnostic stand at the time. Written in the form of poetry, the pie ...
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Download the CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEc/checkout In this episode of The Customer Success Pro Podcast, Anika Zubair reveals why so many talented CSMs get overlooked for promotions and how to fix it with a clear promotion-focused goal-setting strategy. She explains the difference between performance go…
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On this week's CS Radio, Michael asks Natty about what "hot topics" he's been hearing in student appointments, and both reflect on what the Career Services staff have been discussing around the office. Topics covered include early recruiting, GRIP applications, balancing class schedules with recruiting and more. Mentioned in this episode: GRIP - ht…
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In this episode, we sit down with Dan Gonzalez, CEO & Co-Founder of District C, to explore how real-world problem solving, collaborative teamwork, and educator coaching are redefining what it means to prepare students for the modern workforce. Dan shares how District C's innovative Teamship model connects students with local businesses to tackle au…
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This month, join ⁠The Career Engineer ⁠for a special broadcast focused on the job search anxiety hitting hard & a powerful strategy based on our TCE 3 C's framework. Don't forget to visit ⁠www.TCEnow.com⁠⁠⁠⁠⁠⁠⁠⁠⁠ for personalized career coaching and resources to help you achieve your goals!
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What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career. Instead of diving into another r…
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How can brands better understand what actually happens to their packaging? Pilots with Colgate-Palmolive and Amazon helped shape Glacier’s new DataStream platform, a subscription tool launched today that lets CPGs verify recyclability performance and close the loop between packaging design and real sortation and recovery outcomes. Read the full fea…
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Send us a text Gratitude Is a Sales Strategy… Use It In this Thanksgiving-week episode of The Sales Pulse Podcast, Marla Koupal breaks down one of the most overlooked sales skills: gratitude. Not the greeting-card version of gratitude...the behavioral kind that changes how you listen, how you respond, and how you guide a buyer through a conversatio…
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Note: This is a rebroadcast. It’s a tough job to manage a household. Things need to be regularly fixed, maintained, and cleaned. How do you stay on top of these tasks in order to keep your home in tip-top shape? My guest knows his way all around this issue and has some field-tested, insider advice to offer. Charles MacPherson spent two decades as t…
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Let me ask you a question. If churn is climbing… If adoption is unpredictable… If escalations feel personal instead of operational… Are you sure the problem is your customers? Because in most high-growth SaaS organizations, churn doesn’t start with the customer. It starts with fragmentation inside the Care & Success organization. In this first epis…
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Help MuggleCast grow! It's the holiday season and you can get 20% off your Patreon membership at Patreon.com/MuggleCast. Just use code HOLIDAY at checkout and receive a slew of great benefits instantly! And don't forget, Patreon memberships can be gifted! Get cozy this winter with a MuggleCast hoodie, Laura’s pants, or a long-sleeve tee! And if you…
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Send us a text Workplace bullying is more common than many mid-career professionals realize, and its impact on confidence, performance, and career clarity can be long-lasting. In this episode, we unpack a high-profile moment that reopened old workplace wounds for many. When power is misused to silence or diminish someone, it is more than a headline…
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If I asked you why we communicate with others, what would your reply be? I think my mind initially went to sharing information. But as you will soon hear, my guest cites that only 15-18% of our daily communications are about mere information. What is the primary reason we communicate then? We communicate to connect with others. My interest then is …
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My guest for Episode #329 of the My Favorite Mistake podcast is Dr. Melissa Robinson-Winemiller, a TEDx speaker, empathy and leadership expert, and author of The Empathic Leader: How EQ via Empathy Transforms Leadership for Better Profit, Productivity, and Innovation. Episode page with video, transcript, and more Melissa shares the story of her “fa…
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QBRs are supposed to be strategic moments where you and your customer align. But too often they're just slide decks and checkboxes with little real impact. In this episode, we tear apart the QBR motion and walk step by step through how to rebuild it. You’ll hear how to: Anchor QBRs in customer goals, not vanity metrics Invite decision-makers, not j…
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If you feel stuck in a version of yourself that no longer fits, host Jody Savage guides you through an identity reset. Learn how to release old roles, listen to your inner voice, and step into the life you were designed for. This is a powerful journey back to your truth, your confidence, and your purpose. For more great insights, join us at motivat…
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I find it rare for anyone to make a big deviation from their normal routine. We work hard to get ourselves to a place where we are managing our lives with stability. We get routines and schedules that feel comfortable, safe, and efficient. I’m growing to appreciate seasons of this lifestyle. And yet, I find a danger of getting into a rut that is ha…
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How can strict temperature control be maintained over sea routes, while ensuring full compliance and product integrity? Teva Pharmaceuticals, in partnership with Kuehne + Nagel and Cold Chain Technologies (CCT), successfully validated the global transportation of temperature-sensitive medicines by sea. This is an AI generated episode. Read the full…
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Send us a text We unpack what operators and service companies can do to win in a flat market: scale smart, align incentives, fix power constraints with microgrids, and use AI where it actually delivers. We close with a playbook for leaders and individuals to protect culture, sharpen skills, and stay healthy. • industry context at ~$60 oil and conso…
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Send us a text 🎧 Spotify Episode Description Episode 82: Giving Thanks — Bill’s Back! This Thanksgiving episode is all about gratitude. Bill returns to the podcast, and we share what we’re thankful for — from the people who make our work meaningful to the everyday wins that keep us going in the P&C claims world. Whether you're driving to a loss sit…
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In this episode, we sit down with Elizabeth Thompson, Senior Manager of Social Media at National Geographic, who leads strategy for one of the largest social ecosystems in the world—over 400 million followers across platforms. Elizabeth shares the career journey that took her from freelancer to running social for one of the most iconic storytelling…
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In this edition of Mistake of the Week, Mark Graban tells a story that didn’t appear in any safety report or headline — it happened on a pickleball court. Early in learning the sport, Mark found his old tennis instincts taking over, leading to a very incorrect serve and a moment of embarrassment. What followed was a small but meaningful lesson in f…
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Since I entered the biz in 2011 as a 23 year old, the world has changed a lot, yet some things remain constant. Here is my take on the 6 things I've noticed greatly change over the last 15 years I've been in the biz. What do you think? Anything to add here? As always, if you need additional sales and headhunting training, check out agencyrecruitmen…
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What do CPGs need to know as consumers become more skeptical of ultra-processed foods? During the Chicagoland Food & Beverage Network's ‘Ultra-Processed Foods’ panel in Chicago on Oct. 22, food industry experts offered insight into the perception and handling of definitions, implications, and regulations of ultra-processed foods. They noted the imp…
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AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)? In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted c…
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Grab your copy of the 2025 Customer Experience Benchmarks Report: everafter.ai/benchmark In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Alana Stoltzfus, a leader in digital customer success at Okta. They discuss the evolution of customer success, the importance of digital growth, and how Okta's Success Hub enhanc…
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Text us your questions and thoughts! What if the smartest move in your forties is starting over as an intern? In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a…
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Send us a text Welcome back to The Sales Pulse Podcast, where selling isn’t about scripts — it’s about fluent, human conversation. In this episode, we dive deeper into defensive selling — the subtle habits that feel “helpful” to the seller but shut down buyer curiosity. This is part two of our mattress-store story, and today we break down why defen…
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How can polypropylene, one of the most widely used plastics in consumer packaging, be diverted from landfills or incinerators? Packaging World Senior Editor, Anne Marie Mohan, sits down with Professor Edward Kosior, CEO and founder of Nextek. They discuss how the Nextloopp initiative is uniting stakeholders across the packaging supply chain to enab…
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💡 Proving value once is good. Sustaining it over time? That’s where transformation becomes leadership. In the final episode of my series, 🎙️ “From Promise to Proof: Sustaining Value Over Time,” I explore how to make value realization a living process — not a one-time project. You’ll learn how to: Track value over time with leading and lagging indic…
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Help MuggleCast grow! Join us at Patreon.com/mugglecast, and receive a slew of great benefits instantly, including bonus episodes, recording studio access, ad-free episodes, and much more! Listeners can browse our official merch at MuggleCastMerch.com and pick up overstock items from years past at MuggleMillennial.Etsy.com, now more affordable than…
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Send us a text When you reach mid-career, feedback often fades or gets frustratingly vague. You may hear you’re “doing great” or that you should “be more strategic,” but those comments rarely help you grow or move forward. In this episode, John Neral breaks down how to restart your feedback loop so your work stands out, your reputation strengthens,…
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When people think of J.R.R. Tolkien and C.S. Lewis, they often picture tweedy Oxford professors and beloved fantasy authors. But their writing wasn't drawn only from their bucolic days teaching at Oxford and walking in the English countryside; it had a darker, deeper backdrop: the trenches of World War I and the cataclysm of World War II. Lewis and…
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There are plenty of rags to riches stories, that while I honor greatly, don’t specifically stand out to me. But this one…this one did. Andre Norman wasn’t just in prison. And maximum security prison at that. He ran the prison. He was king of the inmates and ran gang activities from within the prison walls. He was granted immunity from most all the …
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No, really, what's up with it? Is it a good thing that our jobs create so much of our purpose in life, our communities, and our sense of worth? Is work becoming a RELIGION? In this episode, you can skip out on Berghain because we've got tickets to the hottest club in town: the CXetera book club. And in this edition, we're sharing our takeaways from…
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Michael and Natty welcome College senior Mtab Habib, one of our Peer Career Advisors, about her experiences as a first gen student. Mtab Habib (she/her/hers) is currently a senior in the College of Arts and Sciences studying Health and Societies, concentrating in Healthcare Markets and Finance, and minoring in Neuroscience and Healthcare Management…
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Welcome back to the Better Your Business podcast! In this solo episode, Cher breaks down her go-to marketing formula that helps realtors attract aligned clients without burning out. Cheryl shares a step-by-step approach to content creation, designed to connect authentically, demonstrate expertise, and provide real value to your ideal audience. If y…
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In this episode, Jody Savage takes you into the invisible inheritance we rarely talk about. The habits, fears, expectations, and emotional weight passed down through generations without a word being spoken. If you have ever felt guilty for resting, pressured to please everyone, or afraid to say no, this episode will feel like a deep breath. You wil…
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We are all aware of the primary categories of our emotions, such as joy, trust, fear, surprise, happiness, sadness, surprise, anticipation, anger, and disgust. But I grew up thinking some of those were good and desirable, and some were bad and to be avoided at all cost. You are either being positive or negative. Now that I’ve let myself freely allo…
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What are three components to consider for sustainable healthcare packaging? The growing trend of sustainable pharmaceutical packaging relies on commitment, circularity, and cost. Companies like Opella and AbbVie are implementing strategies for eco-friendly solutions, moving from aspirational goals to grounded, measurable commitments, and focusing o…
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In this week’s Mistake of the Week, Mark Graban tells the story of a Maine hospital system that accidentally mailed condolence letters to 531 very-much-alive patients. The cause? A computer glitch — and a few missing fail-safes. Mark explores what this bizarre mix-up reveals about system design, automation, and trust in healthcare. Beyond the absur…
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As humans, we are governed by our core beliefs, many of which we aren’t even aware of. There are so many things we believe to be true and so many foundational concepts of our perception we never question. So in this episode, we’re going to question them. Ram Dass was an American Spiritual teacher, psychologist, and writer. He gained popularity in t…
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What does it take to build a brand that doesn’t just cover culture—but defines it? In this episode, we sit down with Mike Tresvant, EVP of Brand Partnerships at Complex, to unpack how the iconic media brand continues to thrive in a shifting digital landscape. From ComplexCon’s 300+ brand activations to the company’s resurgence post-acquisition, Mik…
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What do food and beverage operations need to know to choose power transmission wisely and run efficiently? Choosing the right motor, belt, or gearbox isn’t just a matter of specs. It’s about fit, function, and future-readiness. This ProFood World podcast details a 10 step checklist for power transmission product selection. This is an AI generated e…
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Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume. In this episode, I break down the six silent LinkedIn mistakes that are killing your v…
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Download The Objection Handling Guidebook for Customer Success: https://www.thecustomersuccesspro.com/offers/Z6Ng26vg/checkout In this episode of The Customer Success Pro Podcast, Anika Zubair takes a deep dive into one of the most misunderstood tools in Customer Success: the Quarterly Business Review (QBR). Too often, QBRs turn into reporting sess…
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Send us a text Sales shouldn’t feel like self-defense. In this episode of The Sales Pulse Podcast, Marla Koupal unpacks one of the most common habits that quietly kills connection—defensive selling. Through a true story about shopping for a bed, Marla reveals what happens when sellers rely on scripts, over-explain, and talk to prove integrity inste…
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How has online shopping changed the needs of packaging? Computer peripherals and software company, Logitech, has nearly completed a transition from plastic clamshells to paper-based packaging for its hallmark computer mice. The switch comes after online shopping and environmental concerns grew in its customer base, meaning customers have less of a …
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When we think about what shaped our life trajectory, we often focus on the way our parents raised us. But what about our siblings? What role do they play in who we become? My guest today makes the case that siblings may be just as influential as parents in impacting how we turn out. Her name is Susan Dominus, and she’s a journalist and the author o…
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