Best CX Show Conversations On Customer Experience Podcasts (2025)

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Build What Doesn’t Exist — with Tina Sharkey (iVillage, AOL, BabyCenter, USC) 49:18

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2d ago49:18

49:18

In this episode of Clover, I sit down with the brilliant and wildly accomplished Tina Sharkey for a conversation that honestly feels like three masterclasses in one: community-building, career design, and the future of human connection in an AI-driven world. Tina walks me through her very non-linear career path—from hanging out in her mom’s New Yor…

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AI, CX, and the Human Factor: The Future of Customer Experience Leadership with Jordan Lea 45:09

9d ago45:09

45:09

In this episode of Clover, I sit down with my former teammate Jordan Lea, now VP of Customer Experience at Plum, to talk about bold career leaps, people-first leadership, and building a meaningful career on your own terms. Jordan shares her journey from a tiny town in North Carolina with dirt roads and cornfields to moving to New York City with no …

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08 - What Teenagers Really Think About Shopping, Brands and Customer Service 34:45

10d ago34:45

34:45

Send us a text Teenagers are shaping the future of retail - faster, louder, and more opinionated than ever before. In this episode, Karen chats with Maisie (16), who gives us a brilliantly honest glimpse into how teenagers shop in 2025. From impulse buys and TikTok trends to delivery expectations and bad website design, this conversation is packed …

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What Actually Works in Podcasting: Monetization, Partnerships, and the Playbook from Tracy Kaplan 50:18

16d ago50:18

50:18

In this episode of Clover, I get to catch up with my longtime friend and powerhouse media executive, Tracy Kaplan, and her “hodgepodge” career that turned out to be a masterclass in building a bold, non-linear path in media, tech, and podcasts. Tracy walks us through her journey from WGBH and ABC News to CBS Interactive, SnappyTV, Twitter, TuneIn, …

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How to Build a Coaching Culture that Scales: Lessons from Carrie Guarrero 44:42

23d ago44:42

44:42

In this episode, I sit down with mortgage industry veteran and coach Carrie Guarrero to trace a three-decade career built on service, community, and relentless growth. Carrie shares how an 11-year-old’s flyer route in her mom’s mortgage office became a billion-dollar origination career—and why the trophies eventually mattered less than the names an…

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From Startup Chaos to Scalable Growth: How to Win the First 5 Years with Stephanie Quay 40:16

30d ago40:16

40:16

In this conversation, I catch up with longtime friend and operator, Stephanie Quay—a five-time acquisition veteran who recently launched Five Experts, a platform matching early-stage companies with proven operators to drive value creation in the first five years. We trace her zig-zag path from film school and TV.com (hi, CNET days!) to growth-stage…

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Forget Balance — Here’s What Women Leaders Actually Need 19:35

1M ago19:35

19:35

For years, women in leadership have been told to “find balance” — as if the secret to thriving careers, healthy families, and full lives could fit neatly into a color-coded planner. But what if balance isn’t the goal at all? What if it’s the trap? In this solo episode of Clover, I unpack the myth of balance — how it was sold to women as a shiny sta…

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How to Rethink Career Growth: Why Your Path Isn’t a Ladder, It’s a Jungle Gym 14:50

1M ago14:50

14:50

In this episode of Clover, I’m rethinking one of the biggest myths about career growth — the idea that success is about climbing a ladder. For many of us, especially women, that ladder was never built for the way our careers actually unfold. So let’s talk about a better metaphor: the jungle gym. It’s flexible, unpredictable, and a whole lot more re…

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Leading Through Mergers and Uncertainty: Paramount’s Erin Rich on Reinvention and Influence 45:05

2M ago45:05

45:05

In this episode of Clover, I sit down with the incredible Erin Rich, VP of Trade Marketing & Communications at Paramount, for a conversation that feels like a time capsule of the tech, media, and entertainment worlds over the last three decades — and a masterclass in reinvention. Erin takes us through her journey from the early Bay Area startup sce…

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How to Keep Your Rights, Voice, and Royalties: Conni Francini’s Hybrid Approach to Book Publishing 40:41

2M ago40:41

40:41

By Erin Geiger - Muscle Creative

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Warner Bros, Rotten Tomatoes, Netflix & Chief: Lessons That Led to Truly Care 50:47

2M ago50:47

50:47

In this heartfelt, high-energy conversation, Stephanie Bohn—entertainment veteran turned startup founder—traces her journey from American Express to 13 years at Warner Bros., scaling Rotten Tomatoes, a pivotal stint at Netflix, and ultimately to purpose-built entrepreneurship. Stephanie shares how “raising your hand before you feel 100% ready” open…

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How to Pivot Your Career and Thrive in Tech Leadership with Emily Gupton 33:23

2M ago33:23

33:23

This week on Clover, I sit down with Emily Gupton—a technology leader, community builder, and soon-to-be President of Austin Women in Technology. Emily’s career path has been anything but linear: from studying neuroscience and working in radiology, to project management in commercial furniture, to building a SaaS platform from the ground up, and no…

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Lead with Welcome: How FIESTA's Cherie Werner Connects Austin’s Startup Scene 50:29

3M ago50:29

50:29

In this episode of Clover, I sit down with Cherie Werner, the force behind Fiesta, the largest community for founders and investors in Austin, and FoundHERs, a dedicated space for women entrepreneurs. Cherie shares her journey from startup life to building Fiesta almost by accident, and how “leading with welcome” has become her guiding principle. W…

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Camille Ricketts on Lessons from Tesla, Scaling Community at Notion, and Life in Venture Capital 39:55

3M ago39:55

39:55

In this episode of Clover, I’m joined by Camille Ricketts, now a partner at XYZ Venture Capital and formerly a marketing leader at Tesla, First Round Capital, and Notion. Camille’s career journey has been anything but linear—starting as a journalist at The Wall Street Journal, moving into communications at Tesla, where she worked directly with Elon…

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How to Turn Vision into Impact with Amina Mohamed of Cameras For Girls 39:46

3M ago39:46

39:46

In this very first episode of Clover, I chat with Amina Mohamed, founder of Cameras For Girls, an organization using photography and storytelling to help young women in Africa break into male-dominated media spaces. Amina’s story begins with her family’s journey as refugees from Uganda to Canada, a career in film and television, and a life-changing…

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A New Chapter: From Small Business, Big Mindset to Clover 1:32

3M ago1:32

1:32

After 100 episodes of Small Business, Big Mindset, it’s time for something new. In this special episode, I share why I’m rebranding the podcast and what you can expect from the next chapter: Clover. Clover is a show dedicated to spotlighting women redefining leadership—founders, executives, and change-makers who are shaping the future. The name com…

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Clover Podcast Trailer: Spotlighting Women Redefining Leadership 1:12

3M ago1:12

1:12

Welcome to Clover. I created this podcast to spotlight women who are redefining leadership. Each week, I connect with founders, executives, and change-makers to share real stories of bold leadership, lasting impact, and what it truly takes to thrive at the top. Whether you’re just starting out in your career, aiming to take it to the next level, or…

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07 - From Band to Brand - How James Sturdy Built a Food Empire 35:26

5M ago35:26

35:26

Send us a text In this episode, Karen sits down with James Sturdy, the creative force behind Yorkshire Handmade Pies and Homemade Pizza Club. From touring as a musician to running one of the UK’s fastest-growing e-commerce food brands, James shares his unexpected journey into entrepreneurship, the challenges of scaling a handmade product, and why c…

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06 - Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help - Abi Cronin 37:40

9M ago37:40

37:40

Send us a text Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help! 🎧 Ever feel like there just aren’t enough hours in the day? My latest podcast guest, Abi Cronin, knows exactly how to fix that. Abi runs Too Busy to Work, a business and lifestyle assistant service that helps overwhelmed professionals take back control of thei…

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05 - How AI and Data Are Reshaping Digital Hiring - with Ian Benjamin 47:43

10M ago47:43

47:43

Send us a text Recruitment is shifting fast, and digital marketing roles are feeling the impact. In my latest LiveChat Factory Podcast, I sat down with Ian Benjamin from Digital Execs to talk about: 🔥 The highs and lows of digital recruitment over the past decade 💡 How AI and data are shaping the hiring landscape 📉 Why candidate communication is st…

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04 - Why Creativity Still Matters in Customer Service - With Joey Willoughby-Rainsford 42:07

12M ago42:07

42:07

Send us a text In this festive episode, Karen Levett chats with Joey Willoughby-Rainsford, a digital content specialist at Ofcom, about the evolution of customer service and the ever-growing need for a human touch in a tech-driven world. From their shared beginnings at Which? to Joey’s innovative role at Ofcom, they dive into how creativity, empath…

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03 - Mastering Customer Service with Debbie Whybrow 40:15

1y ago40:15

40:15

Send us a text In this episode, Karen Levett chats with one of her top advisors, Debbie Whybrow, who shares insights from her years of experience in customer service. Debbie discusses her journey, the skills needed for great service—like empathy, patience, and active listening—and how to turn frustrated customers into loyal advocates. They also exp…

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02 - Pies, Pizza, and Outsourcing Customer Service - With Todays Guest Sturdy Foods 25:29

1y ago25:29

25:29

Send us a text In this episode, Karen sits down with Sam Taylor, Marketing Manager at Sturdy Foods. They discuss the story of Yorkshire Handmade Pies and the Homemade Pizza Club, exploring how LiveChat Factory became an essential partner in delivering top-notch customer service. Sam shares insights on the challenges and rewards of outsourcing custo…

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01 - Welcome to the LiveChat Factory Podcast 5:30

1+ y ago5:30

5:30

Send us a text Welcome to the LiveChat Factory Podcast. In our trailer episode, we're diving into what you can expect from this exciting new journey. I'm Karen, your host, and I'll be sharing insights on upcoming episodes, featuring interviews with clients discussing the ins and outs of outsourced customer service. We'll explore the benefits, chall…

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Laura Belgray - Tough Titties: On Living Your Best Life When You're the F-ing Worst 51:18

2+ y ago51:18

51:18

This week on the show we have the one, the only, soon-to-be New York Times Bestselling author, Laura F*ing Belgray! When I thought of who I would want to help ring in my 100th episode, my mentor, my friend, Laura Belgray catapulted to mind first. She has a long list of accolades which you can learn more about on her Talking Shrimp website...as well…

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What's Next for the Podcast? 10:15

2+ y ago10:15

10:15

Episode #99! Wow. When I first started this podcast I just wanted to connect entrepreneurs so we could inspire and learn from each other. What a journey it's been. As we catapult to episode #100, I thought I'd highlight the top 5 episodes so far (by downloads), introduce what's next with the podcast...and let you know who the special guest for epis…

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AI for Writers: Friend or Foe? 8:40

2+ y ago8:40

8:40

I'll be honest - the mere thought of artificial anything, when it comes to creating the written word makes me cringe. It goes against every fiber of my being because for me, the point of writing is to put pen to paper or finger to keyboard to create something genuine. Even if it's fiction, it's supposed to come from a place of organic creativity. S…

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How to Create a Visual Brand 30:08

2+ y ago30:08

30:08

Maura Kelpy, founder of Veggies & Vodka and Maura K Creative, joins the show this week! Maura runs her own successful graphic design business (in addition to her wellness community under the Veggies & Vodka umbrella) and shares with us specific actions to take when crafting your own visual brand. You know, the look and feel of your business where c…

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Mastering the Art of the Hire 43:23

2+ y ago43:23

43:23

Hiring. A critical piece to scale your business. But how do you know it's time to grow your team? What role do you hire for first...or next? How do you make sure you don't hire a jerk that will torpedo your business to the ground? (dramatic? maybe...but maybe not!) What are the pros and cons of hiring a full-time employee vs. a subcontractor? If yo…

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Creating a Truly Scalable Offer 34:14

2+ y ago34:14

34:14

Frederike Harms, founder of Katalyst Ventures, joins the show this week to dive into how to design a truly scalable offer. Growing up with entrepreneur parents, Frederike remembers that her family went on vacation once and only once. Her parents simply could not step back from their business to enjoy extra time with their family. Having a front-row…

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Build Your Empire with Organic Social Selling on LinkedIn 32:02

2+ y ago32:02

32:02

Dan Mott joins the show this week! You might remember that Dan and I, along with Claire Davis and Matt Zaun hosted a weekly live show for entrepreneurs and business leaders called Power Hour. It ran for just about a year or so and we had a blast! So cool to reunite with Dan here. In this episode, Dan runs us through the 5 principles he's developed …

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The Must-Do Offer Pre-Launch Process 28:52

2+ y ago28:52

28:52

This week on the show I welcome launch strategist and copywriter, Brenna McGowan. We discuss the aspect of an offer that many entrepreneurs skip over: pre-launch. It seems so much easier to skip right to the promotion of the sale, rather than warming an audience up, doing our due diligence, and testing the market... Alas, those who skip the pre-lau…

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Pitch Yourself to Impressive Press 35:59

2+ y ago35:59

35:59

"And I discovered that as a journalist if you don't have a pitch or a story to share with the big boss on Monday morning, you didn't have a job. What's important for entrepreneurs to realize is that journalists aren't just helping you with your business, you are helping them keep their job. Because if you don't pitch your story, they don't have any…

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Injecting Humor to Connect and Sell 29:48

3y ago29:48

29:48

Sami Miles, founder of Catchiest Copy and creator of Automatically Funny AF in Four Weeks, talks all things funny in copywriting. When working with clients, she found that the funnest time was when they were joking around, when she could bring that humor out of them and onto paper. A former stand-up comic who has opened for some of the biggest name…

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Email Tags & Intentional Content 41:01

3y ago41:01

41:01

Email tags. A simple yet powerful tool that way too many business owners don't use to their full potential. Cheryl Rerick guests on the show this week and goes over how email tags can be: a simple and intuitive way to sort your contacts based on their interests, preferences, and any special attributes that set them apart from each other used to tri…

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Launch A Business From Your Core Business 35:40

3y ago35:40

35:40

So many entrepreneurs are, as I've heard Marie Forleo describe it, 'multi-passionate'. There's a school of thought out there that says as an entrepreneur you have to focus on one thing and one thing only. I call BS. Laura Scholes joins me on the show this week to explain how she launched another business from her core business. Some overlap between…

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Building Communities, Not Audiences 47:58

3y ago47:58

47:58

Monica Hollins, founder of OTBC (Outside The Box Consulting, LLC) has decades of experience building super-successful communities. From health clubs to master-planned communities, she has crafted impactful strategies to increase inclusion, engagement, connection...loyalty. These attributes are key during a normal business year, but post-pandemic, t…

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Branding Your LinkedIn Profile to Connect and Sell 34:52

3y ago34:52

34:52

Rachel Simon, CEO and founder of Connect the Dots Digital, helps entrepreneurs of all backgrounds "look good on LinkedIn". LinkedIn is the top networking platform for corporate and entrepreneurial professionals, so ensuring your personal and company profiles are structured with the right information and messaged in a way that immediately connects w…

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Strategic Insights for a Six-Figure Scale 37:56

3y ago37:56

37:56

My conversation with Nicole Rollender, founder of Strand Writing Services, was one that will make you want to take action immediately. My favorite entrepreneurs are those that leave it all on the table - they're open to sharing the minute details on each aspect of their business growth...the roses and the thorns of it. After being downsized from he…

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7 Copywriting Tips to Refresh Your Messaging 9:25

3y ago9:25

9:25

From clarifying your message with a reduction of words to how to use personal stories to get a professional point across...(including ways to use the emails you have sitting in your Inbox to improve your writing skills), these seven tips will have your copywriting take on a whole other level of expertise.…

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10 Free Resources for Copywriting 10:08

3+ y ago10:08

10:08

There are so many tools out there that look nice and shiny that you can buy to increase your skills at copywriting or an online business in general, but in this episode, I want to show you 10 FREE resources that you can use to help out your copywriting. I include some popular choices like Grammarly and Canva but also some that haven't gotten their …

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How to Create Super Clickable CTA 6:52

4y ago6:52

6:52

This week, I'm going over the call to action aka the CTA. There are a variety of things that go into creating a very clickable call to action. I'll go through some of the nuts and bolts with you on this episode. A CTA encourages your audience to take a specific action - it's really a conversion tool. It can help in converting members, subscribers, …

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Here's My Exact Email Writing Process 7:18

4y ago7:18

7:18

Short and sweet, I'm walking you through the steps I take to write each email. From the two types of emails I create to how I edit, I go over it all. I share my strategy when creating email subject lines and if I batch process topics or take a more free-wheeling approach. Listen in! While you're at it, grab my free 'One Year of Email Subject Lines …

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Stop Writer's Block: How to Never Wonder What to Write Again 10:34

4y ago10:34

10:34

We've all been there. That darn blinking cursor. It's like it's taunting you, "Look at this big, blank page. You'll never figure out what to write. Such a waste of time. Loser." RUDE. This week I go over 15 ways you to always know what to write. I'm finally recording this episode because one of the most common things I hear from people is that they…

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How to Find Your Copywriting Voice 8:23

4y ago8:23

8:23

Let's talk about finding your voice in writing! If you've followed me for any time at all, you know that I'm all about conversational copywriting. I've even coined the term copysation, making copy a conversation, because when people go to write something, especially for their business, they tend to freeze up. They're not sure what to say, or how to…

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Choosing the Best Email Marketing Platform for Your Business 7:16

4y ago7:16

7:16

It might surprise you to hear this but: you don't need a fancy website and logo to get your business going…nor to grow it substantially. Honestly, creating your email list is one of the most important things to do early on. Grabbing an email service provider and then creating a landing page or two, one with info about your offer and another to gate…

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How 3 Entrepreneurs Are Winning 2022 4:09

4y ago4:09

4:09

We have a very special episode for you this week! We talked to a few of our guests from last season and asked them to share with us their goals and plans for 2022. I think we can all agree that 2020 and 2021 were a little bit off-kilter. I'm so interested to hear everybody's thoughts and insights for the year ahead - send me a note at erin@musclecr…

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Entrepreneur Roundup: The Top Thing We're Grateful We Learned for Our Business in 2021 9:22

4y ago9:22

9:22

In one week we will enter the last month of 2021. In a few days, millions in America will celebrate Thanksgiving, gathering with friends and family for (hopefully) some relaxation and fun. As such, we thought it fitting to take this time to reflect on a positive that this year has brought to small businesses. We reached out to previous guests on th…

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A Fitness Empire Defies the Decades 50:59

4y ago50:59

50:59

A looooong time ago...I'm talkin' 15-20 years ago, my sister Jen told me about this incredible fitness pro named Lauren Brooks. Jen is one of the fittest people I know, so when she recommends someone, I listen. She mentioned that Lauren focused on fitness with kettlebells, had a ton of expertise, and was a genuine person. I bought a few of her DVDs…

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Money Manifestation, Mindset, and Science 43:17

4y ago43:17

43:17

This week I get to chat with Emily King, wealth and abundance coach. She focuses on helping women entrepreneurs with their money mindset to grow their income and impact doing what they love. After years of hoarding money and coming from a scarcity mindset, Emily learned about money mindset. In addition to vision boards, mantras, and visualizations …