"On the Drive" is a podcast hosted by Cindy Lawrence, the driving force behind At Your Service- Drive. It caters to both automotive professionals and enthusiasts, offering engaging segments featuring tribal knowledge, entertaining stories, inspiring success narratives, game-changing best practices, and special spotlights on women in the industry. The podcast promises to be an immersive experience, blending entertainment and education to keep listeners hooked on the high-revving and heart-pou ...
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A show about social movements and politics, strategy and ideology, the immediate present and the rapidly onrushing future. Host William Lawrence spent his 20s as a member of grassroots social movements, including as a co-founder and national leader of Sunrise Movement, the youth group that put the Green New Deal on the political map. Now in his 30s, he's trying to make sense of what we've collectively learned from the last decade-plus of social movements and heightening crisis. On this show ...
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The CHES® Prep Podcast was created for people preparing for the Certified Health Education Specialist Exam AKA the CHES® exam and to grow your public health career with ease. We know that the CHES® exam is not the only thing going in your life so we get straight to the point with actionable steps and trusted resources. Host Bree Hemingway, PhD, MPH, CHES has been in the public health space for over a decade, taught public health courses at various universities and mentored many public health ...
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Ep. 59 - Grit, Giggles & Balls The Size Of Texas: Selling DMS Trailblazer with Cate Ojala At Tekion
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35:36In this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level. We dive into her bold approach to dealership sales, from AI…
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Ep. 58 - Hard Truth About Soft Skills: Being The Heart At Work
41:46
41:46
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41:46In another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture. Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. …
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Ep. 57 - From Sidekick to Center Stage: The Pass or Fail Philosophy with Steve Shaw
31:12
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31:12In this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. From overcoming obje…
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Ep. 56 - Breaking The Mold: Women Thriving In Automotive – Do You Work Here?
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20:34This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth. In this episode, I share a few memorable stories of moments wh…
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Ep. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The Process
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26:11
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26:11In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry. Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opp…
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Ep. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories Guaranteed
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6:54
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6:54This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you. Pod…
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Ep. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-Ins
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26:30Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we bre…
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Ep. 52 - Got Crack? How, When and Why we Get Stressed and Cracked
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20:10
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20:10Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements. From surprising high-demand windshield r…
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Ep. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive Industry
1:07:31
1:07:31
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1:07:31What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive. …
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Ep. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica Bruno
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37:01In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in re…
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Ep. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success!
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26:00Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it! In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partner…
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Ep. 48 - The $3 Bumper Sticker That Changed Everything
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25:47
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25:47Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sn…
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Ep. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers Engaged
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48:47Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick. Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the bi…
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Ep. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial Subaru
41:31
41:31
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41:31On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation. With a team that’s nearly overstaffed—a r…
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Ep. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued!
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16:46Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear. In this episode, we explore how service and parts departments navigate th…
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Ep. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives Forward
32:10
32:10
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32:10Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural an…
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Ep. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership Amenities
28:21
28:21
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28:21Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentar Buckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected lux…
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Ep. 42 - Revving Up Transparency: The Power Of Video MPI In Automotive Care
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59:08Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry. Join us as we explore the debate over who should talk …
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Ep. 41 - From Paper Trails To Video Tales: Unlocking Trust In Automotive Inspections
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30:02Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and tech…
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Ep. 40 - The Accidental Buyer Of A Performance Car
24:57
24:57
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24:57Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend’s mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to …
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Ep. 39 - Driving Solutions: Revolutionizing The Service Lane with Cindy & Ann
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23:52In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovativ…
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Ep. 38 - Warranty Wars: The Good, The Bad, And The Squirrely
24:19
24:19
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24:19Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine …
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Ep. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & Ann
29:54
29:54
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29:54Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-m…
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Ep. 36 - Under The Hood: Secrets, Stories, And Service Tips From The Drive
22:39
22:39
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22:39Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can’t just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids…
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In this solo season finale, William makes his case for his approach to voting in this year's presidential election. Looking ahead, he lays out his vision for where left movements need to start building infrastructure next, regardless of the election outcomes, based on what he learned from his guests this season about international solidarity. Suppo…
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Ep. 35 - You Can't Make This Stuff Up! Tales From The Service Drive
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23:48
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23:48In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the cr…
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Protecting Our Migrant Neighbors, with Jacinta González
57:38
57:38
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57:38Mijente Policy Director Jacinta González joins William for this episode. Jacinta is an expert in organizing against immigration enforcement and criminalization of Latinx and immigrant communities. Their conversation explores how local, in-person community organizing is key to defending migrants threatened by increasingly violent, aggressive, and is…
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Ep. 34 - Masters Of Rebuild: The Family Legacy Behind RMT (Part 2)
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18:51In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, speci…
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Hawaiian Sovereignty and Resistance, with Ikaika Hussey
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58:55
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58:55On this episode of Hegemonicon, Will talks with Ikaika Hussey, an organizer and a candidate for Hawaii State House District 29. They delve into Hawaii's often-ignored pre-colonial history and its current struggles as a state in the American empire. Support this show and others like it by becoming a subscriber at convergencemag.com/donate…
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Ep. 33 - Solutions For Backordered, Discontinued And Costly Suspension Parts
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28:02
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28:02In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-…
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Ep. 32 - Revitalize Your Ride: Clearing Carbon Buildup with Wynn’s Fuel System Treatments
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39:54
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39:54In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional …
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Ep. 31 - Warranty 101: Secrets To Saving Big At The Dealership
27:13
27:13
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27:13Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty r…
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Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run…
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Ep. 29 - Milkshakes, Pickles, And The Secret To Winning Customers For Life
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15:23
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15:23What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box…
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Ep. 28 - Torque Talk: Mastering Proper Torquing For Safe And Secure Wheel Mounting
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22:05Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the …
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Hegemonicon will be taking an intermission to record a few more episodes and wrap up this present series on internationalism. We're very much looking forward to bringing you more important and necessary discussions to tie together what we're learning about internationalism, the global role of the United States, and what that means for organizers in…
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Comprehensive Public Health Program Planning: Expert Tips from Lawrence Green and Judith Ottoson
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32:17In this episode of the CHES Prep Podcast, host Bree Hemingway sits down with two luminaries in the field of public health: Dr. Lawrence Green and Dr. Judith Ottoson. Together, they delve deep into the intricacies of the PRECEDE-PROCEED model for health program planning, implementation, and evaluation. Their combined expertise spans decades of resea…
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Mastering CHES Exam: Dr. Cindy Delgado Discusses Assessment Models and Data Collection Strategies - Part 2
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16:06Today, we’re sharing part 2 of our insightful discussion with Dr. Cindy Delgado, an experienced public health professional with an extensive background in health education. In this continuation, we explore deep and practical advice on the assessment area of responsibility for the Certified Health Education Specialist (CHES) exam. Dr. Delgado’s expe…
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Understanding Community Assessments: Dr. Cindy Delgado's Expertise for CHES Exam Success - Part 1
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8:51In this episode, Bree and Dr. Delgado explore the critical components of planning and assessment necessary for public health programming. They review different phases of needs assessments and capacity building while emphasizing the importance of addressing social determinants of health. Table of Contents Introduction to Planning and Assessment Form…
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Gantt Charts Demystified: Essential Tips for CHES Exam Success
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8:51Today’s episode breaks down the concept and utility of Gantt charts, emphasizing their importance in public health project management. The Gantt Chart Explainer walks us through the components, benefits, and flexibility of Gantt charts, and uses a hypothetical public health program example to illustrate how you can effectively plan, track, and adju…
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The Importance of Scope of Work (SOW) in Public Health Planning and Implementation
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7:29The Importance of Scope of Work (SOW) in Public Health Planning and Implementation In this episode, Bree Hemingway covers the various aspects and significance of a Scope of Work (SOW) in public health projects. She emphasizes the need for clarity, accountability, and resource efficiency that SOW brings to the table, ensuring that public health prog…
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Black Internationalism, with Khury Petersen-Smith
1:19:00
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1:19:00Khury Petersen-Smith joins the show to discuss internationalist organizing and ideologies among Black communities in the US. Khury Petersen-Smith is the Michael Ratner Middle East Fellow at the Institute for Policy Studies. He researches US empire, borders, and migration and strategizes with activists to work against the violence that the US carrie…
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Importance of Primary and Secondary Data for CHES Exam Preparation
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6:27In this episode, Bree explains the importance of distinguishing between primary and secondary data, detailing how each is collected and used in public health assessments. She also discusses the advantages and limitations of both types of data and their relevance to the CHES exam. By the end of the episode, you'll have a clearer understanding of how…
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Labor Internationalism, with Carl Rosen & Bob Master
1:03:42
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1:03:42This episode features a conversation with two experienced unionists about the history of, and barriers to, solidarity between US workers and those abroad. Carl Rosen is the General President of UE, the United Electrical, Radio & Machine Workers of America. UE is a famously democratic, progressive, and independent union, and they have done arguably …
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Ep. 27 - Survey Says: Your Opinion Drives Us!
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25:37Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service s…
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Grassroots Internationalism, with Cindy Wiesner
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1:18:43Cindy Wiesner of the Grassroots Global Justice Alliance joins the show to share reflections on her 35 years of internationalist organizing on the US Left—from the global justice movement of the 1990s and early 2000s, through the antiwar movement of the 2000s, to the growing international climate justice movement of the 2000s–2010s. Throughout that …
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Realigning Global Institutions, with David Adler
1:22:42
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1:22:42David Adler (@davidrkadler) returns to the show to share the work of Progressive International, including its election observatory, its research portal on the "Reactionary International," its online advocacy campaigns, and, most ambitiously, its efforts to cohere ideas and people that could guide a "New" New International Economic Order. David shar…
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Ep. 26 - Fix It Right the First Time: The Devil Is In The Details!
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35:58Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cind…
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Ep. 25 - Loaner Car Chronicles: The Hidden Cost of Convenience
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33:41
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33:41Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a tempora…
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Flows and Chokepoints, with Tim Sahay
1:22:14
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1:22:14Tim Sahay returns to the show provide a world tour of the flows and chokepoints of goods and finance that make up our global economy. While the US economy is supposedly doing better than ever, it's a very different story in the Global South, which is suffering from lack of investment capital and economic sovereignty. Tim helps explain why, and we s…
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