Together@WebEx is your way to see the ideas that can be shared via WebEx. Anywhere. Anytime. With anyone. Webex combines webinars and real-time desktop sharing so everyone sees what you do. Together@WebEx was made for you to learn with professionals in an intimate and reserved setting. See how others work and do together with WebEx.
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Tastier than a bucket of kittens
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Tech Observer Podcasts bring diverse perspectives from government technology leaders, CIOs, CISOs, CTOs and policy makers on the use of technology for governance, operational efficiency and improving public service delivery.
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The Digital India Podcast: Keith Odom, EVP, Consulting & Services, AHEAD | Mohd Ujaley | Episode 06
14:59
14:59
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14:59India’s Tech Talent: Driving the Global Cloud and AI Transformation In this episode of The Digital India Podcast, host Mohd Ujaley, Editorial Director, Tech Observer Magazine, explores how India’s technology sector is shaping the future of global digital transformation. With the cloud services market projected to reach $1.5 trillion by 2030, India …
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The Digital India Podcast | Kirti Patil, CTO, Kotak Life | Mohd Ujaley | Episode 05
15:45
15:45
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15:45The Indian life insurance industry is on a meteoric rise, projected to hit $200 billion by 2027. But with 73% of policyholders now preferring digital-first interactions (EY Survey), legacy players must evolve—or risk extinction. In this episode of The Digital India Podcast, Mohd Ujaley (Editorial Director, Tech Observer Magazine) sits down with Kir…
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CX Excellence Through AI Innovation | Live From Cyara XChange 2025
1:39:20
1:39:20
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1:39:20Hey CX Nation, In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to netw…
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The Digital India Podcast | Governor Uttarakhand Lt Gen Gurmit Singh | Mohd Ujaley | Episode 04
42:51
42:51
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42:51Welcome to The Digital India Podcast, where we explore how technology, leadership and innovation are shaping the future of India.In this exciting fourth episode, we have the privilege of hosting a distinguished leader and dedicated public servant – Lt Gen Gurmit Singh, Governor of Uttarakhand. Join us as we discuss his exceptional journey, his view…
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Avaya Experience Platform - The Future Of CX Today | Tony Lama
52:45
52:45
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52:45Hey CX Nation, In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business in the directions that benefit them most. They provide the paths for both customers and their employees where every moment big and…
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Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
1:29:04
1:29:04
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1:29:04Hey CX Nation, In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interviews for this IRL (in-real life) episode included Liza Rodewald (Founder & CEO), Erica McMannes (Founder & CXO), Greg Avallone (S…
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Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
39:36
39:36
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39:36Hey CX Nation, In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer experiences. Since first opening their doors in 1988, Humach has been at the forefront of customer experience (CX) innovation, de…
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Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
18:28
18:28
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18:28Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-time staff or add to the team during peak seasons when customer communications, tickets & orders are on the rise. Use this CXWeekly…
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Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana
50:25
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50:25Hey CX Nation, In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digi…
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Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
45:24
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45:24Hey CX Nation, In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Attentive empowers businesse…
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Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
56:00
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56:00Hey CX Nation, In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and customer operations. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by C…
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Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World
57:13
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57:13Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world. We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of ou…
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The Digital India Podcast | Anand Eswaran, President & CEO, Veeam | Episode 03
20:33
20:33
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20:33Hello and a very warm welcome to The Digital India Podcast, where we speak with top technology leaders from government and enterprises driving digital transformation. In this episode, I am joined by Mr. Anand Eswaran, CEO of Veeam, a US-based data protection company. He shares why India plays a pivotal role in Veeam’s growth strategy—contributing 4…
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Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
19:52
19:52
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19:52Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving business results… 3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)... And countles…
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Transform your network with a secure foundation that unlocks the power of automation, simplicity, and network insights to meet the demands of the future workplace. In this podcast, Cisco Champions and Cisco experts will dive into the transformative world of Cisco Catalyst 9600 Series modular innovations.As the backbone of modern campus networks, th…
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As a network engineer, you’re uniquely positioned with a solid foundation in networking and a head start toward the essential cybersecurity skills organizations expect. Now’s the time to leverage what you know and get the training and certification to secure your future and the networks you manage. Listen as Ryan Rose, Tech Training from Learning &…
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In this episode, our Cisco Champions dive into the rapidly evolving world of artificial intelligence (AI). From transforming industries to enhancing everyday experiences, AI is reshaping how we live and work. Join us as we discuss the current trends, breakthroughs, and potential challenges that come with integrating AI into various sectors, includi…
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Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin
45:51
45:51
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45:51Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact centers with AI, technology, and BPO solutions. With over 35 years of executive leadership experience in variou…
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CXCP Live At QuestionPro's XDay 2024 In Austin, TX
27:26
27:26
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27:26Hey CX Nation, In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down with several amazing customer, employee, market research & product focused business leaders including Rick Denton, Ken Peterso…
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Leader's Edge with HUDCO CMD Sanjay Kulshrestha
23:15
23:15
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23:15In this episode of Leader's Edge hosted by Mohd Ujaley, HUDCO CMD Sanjay Kulshrestha shares his experiences from his first year of leadership, discussing key challenges, achievements, and the strategic vision for expanding infrastructure financing. He explores HUDCO’s integration of technology, the importance of compliance, and ambitious goals to t…
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Driving Growth Through High Velocity Market Research | Gary Pansino
30:10
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30:10Hey CX Nation, In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. …
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Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran
21:12
21:12
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21:12Hey CX Nation, In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro. Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. His life motto is simple …
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By combining the power of Cisco Networking Cloud, ThousandEyes Digital Experience Assurance, and Cisco's unmatched dataset, new innovations unlock proactive insights and automated operations across customers' entire digital ecosystem.Marko Tisler, Group Product Manager with Cisco ThousandEyes, and the Cisco Champions will discuss new digital experi…
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In this episode of Cisco Champion Radio, we dive into all the exciting details of the upcoming Webex One 2024 conference, Cisco's flagship event dedicated to hybrid work collaboration and AI innovation. Join us as we explore the key highlights, from inspirational keynote speeches by Fareed Zakaria and Erik Brynjolfsson to hands-on product demos and…
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In this episode, we delve into the latest innovations in data center networking unveiled at Cisco Live US. Discover how Cisco is revolutionizing data center operations with new products and solutions aimed at simplifying operations, enhancing security, and ensuring a consistent user experience across various infrastructure architectures.Join us as …
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Removing The Rocks From Any Customer Journey | Sean Albertson
48:20
48:20
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48:20Hey CX Nation, In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on transforming your customer journey to reduce effort and drive greater customer loyalty. Sean has developed the ROCKS…
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Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience
9:20
9:20
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9:20Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences. AI has been arguably the most discussed topic in not only business but across the world over these last several years, this year specifically it became the "Forrest Gump" of Business & …
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Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes
45:03
45:03
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45:03Hey CX Nation, In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina. Instant Teams leads the way as a CX talent marketplace committed to the financial well-being of military families whi…
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Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger
29:29
29:29
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29:29Hey CX Nation, In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and executing strategies to drive revenue and market cap. Expertise building and leading high-performing B2B + D2C cross-functional…
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Hearing and being heard is essential in effective collaboration, but with today’s distributed, hybrid workforce, challenges like background noise and network disruptions can result in poor communication.With Webex, you can have crystal clear interactions despite poor network conditions or while in a noisy environment. The new Webex AI Codec (now av…
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Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
37:09
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37:09Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. Erik's vision for Hawke Media h…
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Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor
54:00
54:00
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54:00Hey CX Nation, In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing: ABM, metrics-based, demand gen, social, Business Development, etc. Deep SaaS expertise. Highly prone to succeed, with 5 succ…
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Join us for an exciting episode of Cisco Champion Radio as we delve into the fascinating world of quantum networking. In this episode, host Amilee San Juan, Cisco Champions Mark Sibering, Marius Hole, Michael Witte, and Paul Giblin, and Cisco guest Tim Szigeti discuss the transformative potential of quantum communication technologies.We'll explore …
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Are you a network provider looking to save time? Of course you are!This session will introduce you to the Meraki Terraform Provider, a tool that enables teams and individuals to automate their workflows and manage Cisco Meraki network infrastructure using Terraform.With this provider, you can now define and manage Meraki organizations, networks, de…
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Easing E-Commerce Pains One Click At A Time | Lee Roquet
57:50
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57:50Hey CX Nation, In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand experiences, he brings a unique blend of professionalism, passion, and positivity to his current role as CEO at Finch an e-commerce…
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CrowdStrike-Microsoft Saga: Unmasking Dangers of Forced Updates with Dr. Doug Milburn of 45Drives
30:25
30:25
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30:25Hey there! Welcome to Ujaley's Podcast where we talk to top technology leaders to understand what's going on in the world of technology. Today, we are diving into a hot topic that has been making waves since last one week: the risks of forced updates in proprietary software, especially after the recent hiccups with Microsoft and CrowdStrike. So, wh…
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Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey
16:14
16:14
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16:14Hey CX Nation, In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco Bay Area, CA. Ashu and his team are building Gleen AI - The most accurate and capable generative AI platform for c…
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Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
28:56
28:56
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28:56Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Technology Innovation Champion based in Salt Lake City, UT. Kacey has 30+ years of contact center leadership insights and …
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American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz
32:52
32:52
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32:52Hey CX Nation, In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Innovation Officer at the American Dental Association based in Chicago, IL. The not-for-profit American Dental Asso…
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Wi-Fi 7 has arrived, elevating 6GHz Wi-Fi to unprecedented heights. In this podcast, we dive head-first into the Wi-Fi 7 standard, examining its impact on enterprise networks. We cover a range of topics including Wi-Fi 7 features and capabilities, device and infrastructure readiness, adoption, and what comes next for the standard.-What is wifi 7 (w…
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America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood
36:51
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36:51Hey CX Nation, In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer at Jerry based in Palo Alto, CA. Jerry makes owning a car easier by putting car owners first. By perfectly combi…
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Packet captures are an invaluable tool for network teams, yet the traditional process of capturing can be manual and cumbersome, turning what should be an asset into a chore. With the new Intelligent capture integrated into the Meraki dashboard, we've reimagined embedded packet captures to be even easier to take and analyze, streamlining network an…
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Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana
20:04
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20:04Hey CX Nation, In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas earlier this month with Sharath Keshava Narayana based in Palo Alto, CA. Sharath is the Co-Founder at Sanas.AI and Observe.AI. He's also a General Partner at Carya Venture Partners. San…
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Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade
32:11
32:11
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32:11Hey CX Nation, In this week's episode of The CXChronicles Podcast #232 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas with Trey Wade, Head of Consumer Experience at Molson Coors Beverage Company based in Chicago, IL. As describe by the Financial Times, Trey Wade is a “prolific collector of American Whis…
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Operational Technology (OT) network engineers have traditionally concentrated on creating architectures that ensure the safety, security and efficiency of production systems in manufacturing and industrial sectors. As the adoption of user and data-intensive applications, such as smart instrumentation, cloud-based workloads, and artificial intellige…
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Did you notice that Cisco Validated is now at the center of Cisco.com?Do you have the responsibility to prepare, plan, design, implement, integrate, secure, and operate IT infrastructure? If so, you are definitely going to want to check out this episode of Cisco Champions Radio.This episode is a follow-up to the S9 | E12 session, "Cisco Validated D…
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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso
13:34
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13:34Hey CX Nation, In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 2 recap of the event. I was able to have my friend Kristi Faltorusso join us again on the podcast to rap on all of the things that we are seeing, hearing & talking …
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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso
17:18
17:18
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17:18Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about …
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How Customer Onboarding Leads To Customer Success & Retention | Richard Convery
51:42
51:42
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51:42Hey CX Nation, In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England. Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles. In this episode, Richard and Adrian chat thro…
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The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love
50:57
50:57
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50:57Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse professionals use their voi…
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