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The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love

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Manage episode 420620915 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist.
Shantel is on a mission to help diverse professionals use their voices on LinkedIn to build powerful and profitable personal brands without being tied their phones, without posting every day, without the gimmicks.
Corporate Executive by day and Business and Personal Branding Mentor by night with a passion for seeing diverse professionals win (especially those who are the first, few, and only).

In this episode, Shantel and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #228 Highlight Reel:**
1. Identifying problems, curating solutions, & hiring A-players to execute CTAs
2. Why so many CX executives thrive & embrace the "customer chaos" at scale
3. Aggregating and normalizing your customer data to create actionable tasks
4. Celebrating your Voice of Champions -- your best & brightest employees
5. Putting yourself in your customer/employee's shoes to understand the journey
Huge thanks to Shantel for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Shantel Love

If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
For our Spotify friends, make sure you are following CXC & leave us a 5 star review so we can find new listeners & members of our community.
For our Apple friends, same deal -- follow CXCP and leave us a review and rating letting folks know why you love our customer focused content.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at [email protected] and ask us about how we can help your business & team make customer happiness a habit now!

Reach Out To CXC Today!

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

245 episodes

Artwork
iconShare
 
Manage episode 420620915 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist.
Shantel is on a mission to help diverse professionals use their voices on LinkedIn to build powerful and profitable personal brands without being tied their phones, without posting every day, without the gimmicks.
Corporate Executive by day and Business and Personal Branding Mentor by night with a passion for seeing diverse professionals win (especially those who are the first, few, and only).

In this episode, Shantel and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #228 Highlight Reel:**
1. Identifying problems, curating solutions, & hiring A-players to execute CTAs
2. Why so many CX executives thrive & embrace the "customer chaos" at scale
3. Aggregating and normalizing your customer data to create actionable tasks
4. Celebrating your Voice of Champions -- your best & brightest employees
5. Putting yourself in your customer/employee's shoes to understand the journey
Huge thanks to Shantel for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Shantel Love

If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
For our Spotify friends, make sure you are following CXC & leave us a 5 star review so we can find new listeners & members of our community.
For our Apple friends, same deal -- follow CXCP and leave us a review and rating letting folks know why you love our customer focused content.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at [email protected] and ask us about how we can help your business & team make customer happiness a habit now!

Reach Out To CXC Today!

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

245 episodes

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