In this episode of ClearTalk, Tim Archambault and Mark Demler discuss the critical post-implementation phase for ERP systems, specifically focusing on customer success with Q360 by Solutions360. The conversation highlights the importance of a well-prepared go-live, with Mark emphasizing the necessity of a rigorous checklist that ensures all prepara…

In this episode of ClearTalk, Tim Archambault discusses the post-sales ERP system implementation with Mark Demler from Electronic Innovations. Mark outlines the importance of thorough preparation and strategic data management. He highlights the necessity of involving Subject Matter Experts (SMEs) early to ensure smooth adoption and stresses the sig…

In this episode of ClearTalk, Tim Archambault and guest Mark Demler dive into the critical role of ERP systems in scaling businesses effectively. Mark shares his journey of helping a company implement an ERP system that aligns with its growth and generational transition goals. They discuss the initial challenges of multiple disjointed systems and t…

In this episode of ClearTalk, Brad Malone and Joel Harris delve into the crucial stages of business growth, discussing the challenges and transitions that businesses face as they scale from $6 million to higher revenue thresholds. They focus on the shift away from operational firefighting towards strategic growth, exploring how business owners can …

In this episode of ClearTalk, Joel Harris and Brad Malone dive into the challenges businesses face as they scale, specifically focusing on the critical issue of capital as a barrier to growth. They discuss the distinction between real and perceived barriers to accessing capital, emphasizing that growth is often constrained not just by the availabil…

In this episode of ClearTalk, Brad Malone, Chief Operations Officer, and Joel Harris, President of Solutions360, discusses common growth barriers that companies face, such as stagnation at certain revenue milestones. The conversation highlights how company founders often hinder scalability by holding onto key roles, limiting their company's ability…

Continuing from their discussion on time billing, Bradford Dempsey and Joel Harris address remote work in the second part of this series. They explore how the pandemic accelerated the shift to remote work, a transition that many companies, including Solutions360, had to navigate swiftly. The conversation focuses on how remote work necessitates a ro…

In this first part of a two-part series on "Clear Talk," host Bradford Dempsey and guest Joel Harris dive into the contentious issue of time billing within business operations. They discuss common misconceptions and emphasize that time billing is not about mistrust but about gathering essential data for informed decision-making. Joel Harris shares …

In this episode of the ClearTalk Podcast, Brad Malone and Andrew Ashbury explore the critical dynamics of labor management in the integration industry. They discuss the importance of proactive planning—knowing when to "throttle up" or "throttle down" before it becomes a necessity. Brad emphasizes the need for mature systems that allow for transpare…

In this episode of ClearTalk, Roman Burchart, VP of Operations at Solutions360, hosts John Lyall, Customer Success Manager, to delve into the critical topics of disaster recovery and business continuity. They explore how companies often overlook these areas until an emergency strikes, emphasizing the importance of being prepared for any disruptive …

In this episode of the ClearTalk Podcast, Mack Graham engages with Tofiq Indawala, Director of Consulting for Solutions360, in a deep dive into cybersecurity, a critical issue for modern businesses. They discuss the common cyber threats like phishing, ransomware, and IoT vulnerabilities, particularly focusing on the challenges faced by integrators …

In this episode of ClearTalk, Brad Dempsey welcomes Roman Burchart, VP of Operations at Solutions, to demystify the buzz around Artificial Intelligence (AI). They start by breaking down AI's capabilities, from enhancing reasoning and creativity with generative models like ChatGPT to the practical applications in business processes. The conversation…

In this insightful episode of ClearTalk, John Graham is joined by Tim Archambault, a senior sales executive at Solutions360, to explore the pervasive challenges that systems integration companies face today. They dive into the critical issue of data fragmentation across multiple systems, which hampers companies' ability to make informed decisions a…

In this engaging episode of ClearTalk, join hosts John Lyall and Andrew Ashbury as they delve into the exciting world of Q360 adoption, a transformative initiative aimed at enhancing customer engagement and maximizing business system efficiency. Through a detailed discussion, Andrew likens the process to a comprehensive, unbiased evaluation, akin t…

Dive into the nuanced world of sales on the latest ClearTalk podcast episode, where we demystify the differences between opportunity management and sales forecasting. With expert Chris Peterson, Founder and CEO of Vector Firm, we challenge the idea that sales is either an art or a science and explore how the best sales teams blend structured proces…

On this episode of ClearTalk... Join host Jen Jackson as she dives into the essentials of Project WIP with expert Brad Dempsey. In this episode, they'll discuss: Defining WIP: Uncover what WIP (Work in Progress) reports are and why they are seen as the lifeblood of Project-Based Companies. Importance for Systems Integration Companies: Understand wh…

Join us for an insightful episode of ClearTalk as we dive into the world of supply chain management - a hot topic in the integration industry for years. We are honored to have Michael Stammire, VP of Procurement for Avidex, join us to share his best practices in responding to the ever-changing supply chain challenges. Stammire opens up about how th…

Join us for an insightful episode of ClearTalk as we dive into the world of supply chain management - a hot topic in the integration industry for years. We are honored to have Michael Stammire, VP of Procurement for Avidex, join us to share his best practices in responding to the ever-changing supply chain challenges. Stammire opens up about how th…

Prepare for a captivating episode of ClearTalk as Brad Malone, Solutions360's Vice President of Professional Services, joins forces with our CEO, Bradford Dempsey, to explore the intriguing realm of information transparency. Sharing information can ignite fiery debates among business owners, especially when it involves financial data disclosed to e…

Get ready to dive deep into the world of profitability with the latest episode of ClearTalk! Our CEO, Brad Dempsey, sits down with Brad Malone, VP of Professional Services, to uncover the truth behind measuring profitability. While profitability is a metric that grabs everyone's attention, are you measuring it correctly? As integrators are in the b…

On this episode of ClearTalk, Brad Malone, VP of Professional Services at Solutions360, joins CEO, Brad Dempsey, to discuss the BIG "WHY". Q360 is a business management tool, which is much more than just another ERP system. “We have really shifted the paradigm, from 'Go-Live' being the milestone and just focusing on the software, to focusing on ful…

On this episode of ClearTalk, Brad Malone, VP of Professional Services at Solutions360, joins CEO, Brad Dempsey, to discuss closed-loop estimating. In simple terms, closed-loop estimating is the feedback loop from lessons learned from each project so they can be incorporated in future estimates, setting them up to be more accurate and profitable. T…

On this episode of ClearTalk, our President, Joel Harris, is once again joined by Eric Morris, CFO at Wayne Automatic for PART 2 of this discussion on why budgeting is important for the success of your integration business. The pair also covers many best practices for using your budget as a tool throughout the year, as opposed to creating a budget …

By Solutions360

On this episode of Cleartalk, Tim Archambault is joined by long time friend, Kevin Colores.By Solutions360

On this episode of ClearTalk, John Graham is joined by Tyler Ebnet from Revenueify, a fellow NSCA Membership Advisory Council member. At last month’s Pivot to Profit, a big topic of conversation was the frustration around the slow uptake of managed services programs. It is clear that integrators have the desire and the will to make the transformati…

Today, inflation is top of mind for all integrators, with expectations that it will last into 2023 and maybe longer. We are thrilled to have Matt Barnette, CEO at PSA Security, join Joel Harris on this important episode of ClearTalk, to share some best practices that will help inflation proof your integration business. Protecting yourself as an int…

On this episode of ClearTalk, Joel Harris, is joined by Tim Archambault to discuss three strategies to increase profits in your integration business. Increasing profits is a top consideration for all integrators. Prior to joining Solutions360, Tim has worked in a variety of capacities in the integration industry, from data analyst to operations man…

Why are we busy and what are we doing with our time? “It’s not enough to be busy, so are the ants. The question is, what are we busy about?” Henry David Thoreau While it might be funny to think of yourself as an ant, take a look at your daily routine and consider if you’re using your time productively, or merely keeping busy for the sake of being b…

What does a typical handoff from project to service look like in your integration business? Is your hand-off more of a drop-off? Don’t ring the doorbell and run – set your service team up for success! On this episode of ClearTalk, Brad Malone and Tofiq Indawala discuss how mature integrators see the purpose of any project is to create a long-term s…

How do you manage pre-sales engineering in your integration business? Pre-sales engineering is a very important and expensive resource that technology integration companies need to use. But it’s a double-edged sword. On the one hand, an integrator is better served when the sales team brings pre-sales engineers into the conversation with the custome…

If you are planning on selling your integration business in the future, what are the things you can do today, to drive the maximum valuation? M&A activity in the integration industry has been rampant over the last few years. Solutions360 sees both a size and scale play driving these acquisitions, coupled with an industry that has owners wanting to …

On today's episode - Brad Malone invites first time guest, Patrick Britton from Navigate Management Consulting to discuss the importance of a continuous learning culture, continuous process improvement and the model of Kaizen. Tune in to learn more!By Solutions360

On this episode of ClearTalk - Brad Dempsey and Joel Harris discuss acquisitions in the integration industry - What to expect, valuations and how to navigate the process.By Solutions360

On this episode of ClearTalk - Brad Dempsey and Joel Harris discuss collecting deposits for your integration projects. The pair chat about best practices, industry habits and the benefits of collecting cash up front.By Solutions360

On this episode of ClearTalk, Brad Dempsey has the pleasure of introducing the new President of Solutions360 and long time ClearTalk guest - Joel Harris. The pair discuss the fundamental difference between labor capacity and utilization.By Solutions360

On this episode of ClearTalk, our very own Tofiq Indawala is joined by Brad Malone from Navigate Management Consulting to talk about Project Management problems.By Solutions360

On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone from Navigate Management Consulting to talk about conflict in a project driven organization.By Solutions360

On this episode of the ClearTalk podcast; The tables turn as Brad Dempsey becomes the interviewee - Brad Malone asks Solutions360's CEO about the implementation and go-live process for Q360.By Solutions360

This week on ClearTalk, Tofiq Indawala is joined by Brad Malone to discuss the importance of WIP Management.By Solutions360

On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability. Are your best customers sometimes your worst customers? All too often, integrators think about their best customers in terms of size, or revenue, or sales. Yet sometimes they are act…

On this episode on the ClearTalk Podcast - We are joined by Brad Malone and Joel Harris of Navigate Consulting; The trio discuss the importance of vocabulary and how it pays off to be consistent. Tune in and learn how to best manage communication errors within your organization.By Solutions360

On this episode on the ClearTalk Podcast - We are joined by John Graham, the Executive Vice President of Solutions360 who takes us through an overview of Q360 and what makes it the Industry's best ERP system.By Solutions360

On this week's Podcast: John and Brad discuss best practices for Cash Flow Management.By Solutions360

On this week's episode of ClearTalk, Brad and Tofiq discuss backlog burn rate and what it means to business owners.By Solutions360

This week on ClearTalk - Brad Dempsey & Brad Malone take a break from their traditional interview style conversations and speak generally about ethics, value, and culture in the workplace.By Solutions360

On this week's podcast, Brad Dempsey and Brad Malone of Navigate Management Consulting discuss how not to get confused between the metric and the measure.By Solutions360

Welcome to the inaugural episode of ClearTalk, the new Solutions360 Podcast. On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Michael Canic, to discuss the launch of his new book, Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win.…