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Measuring Customer Profitability

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Manage episode 294473101 series 2879314
Content provided by Solutions360. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Solutions360 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability.

Are your best customers sometimes your worst customers?

All too often, integrators think about their best customers in terms of size, or revenue, or sales.

Yet sometimes they are actually your worst customers, because of what they take out of the company, or what they deliver to the company in terms of profitability.

How do we measure customer profitability?

  continue reading

48 episodes

Artwork
iconShare
 
Manage episode 294473101 series 2879314
Content provided by Solutions360. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Solutions360 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability.

Are your best customers sometimes your worst customers?

All too often, integrators think about their best customers in terms of size, or revenue, or sales.

Yet sometimes they are actually your worst customers, because of what they take out of the company, or what they deliver to the company in terms of profitability.

How do we measure customer profitability?

  continue reading

48 episodes

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