Ticket sales news, ideas, and best practices. Based on TicketPlaybook.com where you can browse all content.
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Ticket Operations Podcasts
The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Wrap your day with the world’s biggest stories. We set the bar on the daily news catch-up, going deeper on news stories that speak to the moment. An evening news podcast updated seven days a week, from CBC News. Sort out what's real, what's relevant and what’s truly new, from a Canadian perspective, with hosts Susan Bonner and Stephanie Skenderis. Context, analysis and surprise — all in about 25 minutes.
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This is a show about optimizing all areas of your life: career, health, productivity, and wealth.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Join Don Wildman as he embarks on an epic quest to solve history’s greatest mysteries. From historical institutions to unexplored archives, Don unearths extraordinary relics and sinister artifacts. Featuring direct audio from the hit Travel Channel show, uncover the secrets behind these incredible objects and learn about the history of civilization, war, technology, and everything in between. Hosted on Acast. See acast.com/privacy for more information.
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The podcast will offer a glimpse behind the game day experience in the Eastern League with candid discussions and interesting stories both on and off the field.
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The Inside Racing Podcast
John Robbins: Business Strategist, Sponsorship Consultant and Motorsports P
John Robbins: Business strategist, coach and consultant for more than a decade shares his strategies, frameworks, tips and best practices to help you preserve and grow your racing operation. You'll hear from handpicked experts inside and outside the industry as they share their insights, stories and opinions about the business of racing. It's about understanding what goes on behind the scenes at race tracks, with sanctioning bodies, inside race teams and among industry professionals. It's al ...
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The Center for Sports Studies podcast is a monthly show dedicated to teaching its listeners about the business-side of sports. Hosted by Trine University professor Zander Atwood, the CSS podcast will interview sports professionals and discuss current research in sports studies.
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Tune in to The Vending & OCS Nation podcast, hosted by Bob Tullio, produced by Endeavor Business Media! On each episode we will dive into the people, trends, issues and products pertaining to vending, coffee service, micro markets, and pantry service – designed to make an operator’s business more profitable.
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Welcome to the Rail Technology Magazine Podcast. Keeping you up-to-date with the most current rail industry news, giving you an all-access pass to the key insights and innovations helmed by the decision makers in our industry Hosted on Acast. See acast.com/privacy for more information.
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Welcome to Inside the Business of Sports a new podcast from Cleveland State University Hosted by Jim Kahler a sports business professional for over 40 years. He is joined by Michael Carlisle, an Army veteran and Cleveland State student. Join them as they take you through the business side of the sports industry from the point of view of a seasoned professional and a student trying to navigate the dynamic world of sports business while interviewing some of the heavy hitters from the Cleveland ...
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Hosted by industry veteran Matt Weitzel, The GSE Podcast is your premier destination for exploring the exciting world of Ground Support Equipment (GSE). With over 15 years of hands-on experience, Matt has been at the epicenter of GSE evolution, working alongside many of the industry's major players and now leading the way at Fortbrand. In The GSE Podcast, sponsored and published by Fortbrand, Matt shares his expert knowledge and unrivaled insights, bringing listeners closer to the latest GSE ...
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Whether you own a business, service, repair, build, design, or market swimming pools, this is the podcast for you. We interview swimming pool industry business owners, entrepreneurs, pool service and repair companies, builders, manufactures, marketing and social media experts, as well as many others that can help progress, inspire and entertain us all.
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BTS of Will Sung building his new brand Wilosophy - Entrepreneur and Life Coach from London. These podcasts will take you on his new journey speaking about Content, Building a StartUp, People & Career, Brand and Networking. Get honest and real life experience of building brand in China with a East Meets West perspective. Be warned, Will swears (in context) because he’s passionate about what he believes.
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The Minor Side of Life features candid conversations about the business and promotional aspects of Minor League sports. Each episode Rob Sternberg brings nearly a decade of industry experience to the table and chats with a guest who has either worked in a Minor League Front Office, or played or performed on the Minor League stage.
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Fixing Ticket Noise with AI in Enterprise MSP Operations - with Steve Taczala of Impact Networking
18:16
18:16
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18:16Today’s guest is Steve Taczala, VP of Service Operations at Impact Networking. Impact Networking is a managed service provider founded in 1999, with more than 20 US offices, supporting organizations in IT, cybersecurity, and applying AI to business operations. Taczala brings extensive experience in managing MSP service operations and improving IT w…
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No Kings protests, Bishnoi gang rebrand, Eco-friendly coffins, and more
30:28
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30:28Across all 50 states, in major cities and small towns, Americans are taking a stand against U.S. President Donald Trump. The No Kings protest movement brings together people opposed to a long-list of the president's policies. We'll take you to one of the day's largest gatherings - in New York City. Also: A notorious gang from India, active in Canad…
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Trump/Zelenskyy meet, border security measures, Prince Andrew gives up titles, and more
28:32
28:32
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28:32Ukraine’s president goes to the White House to ask for long-range missiles to be able to strike farther inside Russia. And: Ottawa details a $600 million plan to beef up security at the border. Most of the money will go to staffing — hiring a thousand new border agents, increasing their pay, and improving benefits. Also: Prince Andrew is giving up …
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Carney pitches bail reform, PM says not time to hit U.S., lead in protein powders, and more
25:51
25:51
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25:51Prime Minister Mark Carney lays out his plan on bail conditions and sentencing. Carney says repeat offenders charged with home invasion, violent car theft, assault, sexual assault, extortion or human trafficking will have to prove they deserve bail before it is awarded. And: Carney says it’s not time for more retaliatory tariffs against American go…
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Live from Pioneer: AI is handling complexity we never thought it could
24:09
24:09
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24:09We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…
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Evel Spirit, Dawn of the Diaper and Cliff Palace
38:36
38:36
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38:36Don investigates a life-threatening aviation adventure, a medical mystery with a creepy cure and an incredible race to the stars. Hosted on Acast. See acast.com/privacy for more information.
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Canada reacts to Stellantis, ceasefire problems, record carbon dioxide increase, and more
26:01
26:01
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26:01Auto workers and politicians react with fury to news carmaker Stellantis plans to move part of its Canadian production to the U.S.. Ontario’s premier calls the U.S. president, “a piece of work” for the trade war that the company says is the reason for the move. And: Hamas says it has handed over all the hostage bodies it can easily retrieve. And Is…
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Fin Conversations Ep4: Fin Procedures in practice
11:15
11:15
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11:15Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…
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CSS Podcast Ep. 79 - Caela McBride, Director of Entertainment, Winston-Salem Dash
32:01
32:01
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32:01In this episode, Trine Center for Sports Studies Director, Zander Atwood, talks with Caela McBride, Director of Entertainment for the Winston-Salem Dash of Minor League Baseball. Caela’s passion for baseball, entertainment and customer satisfaction have provided her with an enviable career of making memories and creating new experiences for fans of…
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Rethinking How Life Sciences Organizations Approach AI - Mathias Cousin of Deloitte
38:14
38:14
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38:14Today’s guest is Mathias Cousin, Managing Director at Deloitte. With extensive experience in R&D transformation and regulated industry data strategy, Mathias joins Emerj Editorial Director Matthew DeMello to unpack what it really takes for enterprise leaders to deliver ROI from AI and data initiatives. Mathias also shares actionable guidance on bui…
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Fragile ceasefire in Gaza, more U.S. lumber tariffs, Instagram goes PG-13, and more
26:59
26:59
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26:59Just days into a ceasefire between Israel and Hamas there are accusations from each side, and still more death. Hamas has not returned all of the bodies of hostages who have died, and the delivery of aid has yet to ramp up in earnest. Hamas battles Palestinian clans as the security situation remains tense. And: Lumber exporters brace themselves yet…
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How to Write a GOOD Book with AI in 2026 (Step-by-Step Tutorial)
17:09
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17:09► Turn your expertise into a book that positions you as an authority and draws quality prospects. My 148-page book shows you how: https://www.getclientswithabook.com ► Get my 1:1 help publishing your client-generating book that positions you as the authority in your field. See how it works: https://getclientswithabook.com/authoros _________________…
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You Might Also Like: On Purpose with Jay Shetty
1:49:18
1:49:18
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1:49:18Introducing MALALA: The Story The World Hasn’t Heard Until Now from On Purpose with Jay Shetty. Follow the show: On Purpose with Jay Shetty Today, Jay sits down with Malala Yousafzai to uncover the woman behind the global symbol of courage and education. From the very start, Jay sets the tone with an intention rooted in empathy, to help people not …
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Streamlining Fund Compliance with AI-Ready Data - Sandro Venturini of UBS
21:47
21:47
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21:47Today’s guest is Sandro Venturini, Executive Director and Consultant at UBS. Specializing in cross-border fund structuring and regulatory strategy, he holds years of experience guiding financial institutions through complex launches across jurisdictions for the world’s largest private bank. Sandro joins Emerj Editorial Director Matthew DeMello on t…
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Staff picks: Food insecurity, Churchill port expansion, Artemis moon mission, and more
23:44
23:44
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23:44As many Canadians gather to share a big meal and give thanks, more people than ever are going hungry. With the rising cost of groceries, one in four households is struggling to put food on the table. It has municipalities declaring hunger emergencies, food banks scrambling to meet the need, and experts calling for systemic change. And: The federal …
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From Tool Sprawl to Defensible Value in AI for Legal - with Christo Siebrits of AbbVie
27:50
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27:50Today’s guest is Christo Siebrits, Senior Associate and General Counsel at AbbVie. With over 20 years of experience in global pharmaceutical legal and compliance leadership, Siebrits leads AbbVie’s AI initiatives and provides strategic guidance on AI-related legal and regulatory matters. Christo joins Emerj Editorial Director Matthew DeMello to dis…
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Awaiting hostage release, Nunavut - Manitoba electricity link, Jays vs Mariners, and more
29:21
29:21
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29:21Anticipation is growing in both Israel and Gaza - as an exchange of the remaining Israeli hostages and Palestinians held in Israeli prisons is set to begin Monday morning. Meanwhile, world leaders are on their way the Egypt for an international peace summit. Also: Ottawa is expected to announce its second list of major nation-building infrastructur…
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Ceasefire remains in place, Diane Keaton dead at 79, Rise in youth vaping, and more
29:10
29:10
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29:10The ceasefire between Israel and Hamas is holding for a second day. The two sides are now preparing for the exchange of hostages and Palestinian prisoners - set to begin in the coming days. Meanwhile, Palestinians in Gaza are making their way back to what is left of their homes, as they wait for desperately needed aid to arrive. Also: Diane Keaton …
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Ceasefire takes hold, postal workers back, Nobel Peace laureate isn’t Donald Trump, and more
28:05
28:05
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28:05The ceasefire in Gaza is in place. Now, thousands of people are on the move, trying to return to their homes, their lives. Aid groups are ready to bring in as much aid as possible, as soon as possible. And in Israel, the families of hostages are waiting to hear when their loved ones will come home. But still, there is fear and worry the deal won’t …
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Enabling Strategic Procurement with AI, From Frustration to Foresight - with Rob DeSantis of Arkestro
28:35
28:35
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28:35When finance leaders push for measurable savings and supply chain leaders prioritize continuity and resilience, technology adoption often gets caught in the middle. Procurement teams, operating with risk-averse cultures and outdated tools, face growing complexity while pressure mounts from both sides of the business. In this episode of the AI in Bu…
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Connecting the Dots Across Discovery - with Ben Ninio of Deloitte
22:04
22:04
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22:04On this episode of the AI in Business podcast, Emerj Editorial Director Matthew DeMello speaks with Ben Ninio, Principal in Strategy at Deloitte, about how enterprises are rethinking the fundamentals of scientific discovery in the AI era. Ben explains why language itself has become the “hack” for unifying frameworks across R&D domains—from pharmace…
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Inside Pioneer 2025: Exploring what's next for customer experience
16:54
16:54
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16:54Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and m…
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Ceasefire signed, Quebec constitution, Blue Jays win, and more
26:42
26:42
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26:42The hostages aren’t yet home, and the warplanes were still overhead today but finally — after two years — there is hope that the fighting in Gaza may soon be over. Israel and Hamas have signed a ceasefire agreement — intended as the first step to a more lasting peace. We have the details on how the deal was reached, and what happens now. And: Quebe…
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Reckless, Thousand Island Dressing and the Tornado
39:45
39:45
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39:45Don examines a hero horse who risked her life, a culinary mystery about a popular salad dressing and an Olympic runner's battle with polio. Hosted on Acast. See acast.com/privacy for more information.
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Data Volume, Quality, and Model Degradation for AI at Scale - with Sunitha Rao of Hitachi Vantara
21:46
21:46
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21:46Today’s guest is Sunitha Rao, SVP and General Manager for Hybrid Cloud Business at Hitachi Vantara. Hitachi Vantara is a wholly owned subsidiary of Hitachi, Ltd. that provides data infrastructure foundations that help leading innovators manage and leverage their data at scale. Through data storage, infrastructure systems, cloud management, and digi…
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Trump announces Hamas-Israel agreement, auto and pipeline politics, crypto ATM fraud, and more
27:10
27:10
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27:10U.S. President Donald Trump announced on social media that Israel and Hamas had agreed on the first phase of a ceasefire deal. Israeli hostages and Palestinian prisoners will be released and there will be an influx of humanitarian aid into the Gaza Strip. Israeli Prime Minister Benjamin Netanyahu said he would convene Israel’s government on Thursda…
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The Future of AI Agents in Consumer Goods Operations - with Padma Hari of Nestlé Purina
26:24
26:24
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Practical AI for In-House Patent Legal - with Kevin Ahlstrom of Meta
18:32
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Carney in the Oval office, remembering October 7th, Blue Jays in NYC, and more
27:02
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Here is why you need to attend the 2025 Coffee, Tea and Water - the CTW - in Miami
15:01
15:01
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15:01By Endeavor Business Media
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The Expanding Role of Video and Visual Data From Footage to Forensics in Retail - with Naveen Kumar of Walmart
16:56
16:56
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Carney goes to Washington, Alberta teachers strike, heat wave and an ocean blob, and more
26:57
26:57
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Trump's National Guard deployments, Alberta teachers strike, preserving culture with Elder holograms, and more
31:21
31:21
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31:21The fight between Donald Trump and Democrat-run cities is heating up. A federal judge in Oregon has blocked the president's plans to deploy federal troops in Portland. But Trump is trying to find a way around that - and is now deploying hundreds of National Guard troops to Chicago too. Also: Alberta teachers been in a labour dispute with the provin…
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Israel-Hamas ceasefire negotiations, Political violence in Manitoba, Jays vs Yankees, and more
28:57
28:57
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28:57Israel says it has formed a delegation to negotiate ceasefire talks, under U.S. President Donald Trump's twenty point plan for ending the war in Gaza. Both Israel and Hamas have indicated they are willing to move forward with a deal, but there are still roadblocks. We'll have the latest from on the ground in Jerusalem. Also: In Manitoba, concerns o…
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Hamas responds to Trump plan, Carney to visit Washington, Diddy sentencing, and more
26:52
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26:52Hamas responds to the U.S. plan for a ceasefire, saying it is willing to return the hostages under the plan. But the statement says Hamas will continue to be part of negotiations on the future of Gaza — something that is a red line for Israel, the U.S., and many of the countries that have recognized a Palestinian state. And: Prime Minister Mark Car…
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Dental plan but no dentist visit, synagogue attack, is it time to stop the time change, and more
27:19
27:19
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27:19More than five million Canadians are signed up to the federal dental plan, but nearly half of them have yet to see a dentist. The national plan subsidizes the cost of the visit. But there’s a catch — dentists are allowed to charge more. And: On the holiest day of the Jewish calendar, an attack kills two people at a synagogue in northern England. Pe…
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Operation Mincemeat, Texas Prison Rodeo and Tully Monster
38:37
38:37
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38:37Don examines an enigmatic oar used in an unreal World War II deception, a gold nugget that helped set off the gold rush and a fossil belonging to one of history's strangest creatures. Hosted on Acast. See acast.com/privacy for more information.
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How AI Is Reshaping Patent Strategy and Portfolio Management - with Shandon Quinn of Clarivate
22:19
22:19
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22:19Today’s guest is Shandon Quinn, Vice President of Patent Intelligence, Search and Analytics at Clarivate. Quinn joins Emerj Editorial Director Matthew DeMello to examine how AI-powered workflows are helping IP leaders deliver strategic impact, smarter decision-making, and tangible results for data-centric enterprises. Shandon also shares proven cha…
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Alberta pitches pipeline, future of 30 belugas up in the air, Jane Goodall dies, and more
26:49
26:49
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26:49Alberta says it wants a new oil pipeline to northwestern British Columbia. The premier says the province will pitch the plan to the new federal Major Projects Office, which aims to speed along developments deemed in the national interest. And: The federal government has blocked a plan to send 30 belugas to a theme park in China from Marineland in O…
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