From a fourth-generation funeral home come the voices of youthful identical twins who fearlessly tackle a subject often considered taboo: Death. Following in his funeral director father's footsteps, Benny Capaul brings a modern perspective to the profession, while Dr. Nick Capaul, a psychologist, offers insights into helping people cope with loss. With a shared upbringing surrounded by the funeral profession, they’ve gained extensive experience and knowledge. Their distinct perspectives and ...
…
continue reading
Wolf Vision Productions Podcasts
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
…
continue reading
Deep conversations with the best founders and business leaders that go beyond the usual advice to uncover the timeless principles that drive success. Master the best of what other people have already figured out. If you enjoy the show, please hit the follow button.
…
continue reading
Born out of a desire to highlight the diversity within the NY Bengali community & to dispel stereotypes and misconceptions; one story at a time.
…
continue reading
1
Mary Kay Ash: The Greatest Saleswoman In History [Outliers]
1:03:41
1:03:41
Play later
Play later
Lists
Like
Liked
1:03:41How do you get ordinary people to achieve extraordinary results? Mary Kay Ash built a two-billion-dollar company by solving that specific problem. After watching men she trained get promoted above her for double the salary, she quit to build a company based on a radical idea: meritocracy. This episode breaks down how she did it. You’ll learn her tw…
…
continue reading
1
Redefining a beloved brand: What Zoom’s transformation teaches modern business leaders
39:34
39:34
Play later
Play later
Lists
Like
Liked
39:34Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is evolving from a company known for meetings to a full mult…
…
continue reading
1
7 Principles of Inner Excellence to Stay Calm Under Fire | Jim Murphy
1:17:32
1:17:32
Play later
Play later
Lists
Like
Liked
1:17:32Top Performance Coach Jim Murphy reveals how to eliminate fear, master pressure, and unlock elite performance. Jim spent 5 years writing Inner Excellence, the mental toughness manual that shot from obscurity to #1 New York Times bestseller overnight when star athlete A.J. Brown was caught reading it on the sidelines of a NFL playoff game. A persona…
…
continue reading
1
Innovation-ish: Practical tools for everyday innovators
51:51
51:51
Play later
Play later
Lists
Like
Liked
51:51Episode web page: https://bit.ly/49ucDxK Episode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what truly drives innovation and why most people hesitate to p…
…
continue reading
1
Charlie Munger: The Psychology of Human Misjudgment [Outliers]
1:13:38
1:13:38
Play later
Play later
Lists
Like
Liked
1:13:38Charlie Munger spent his life studying one question: why do smart people make bad decisions? In his legendary talk The Psychology of Human Misjudgement, Munger outlined 25 psychological tendencies that quietly distort how we think. From incentives and social proof to denial, envy, and authority bias, you’ll learn how these hidden tendencies shape b…
…
continue reading
1
How customer-centric marketing fuels real growth
39:32
39:32
Play later
Play later
Lists
Like
Liked
39:32Episode web page: https://bit.ly/3XIsfGJ ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer experience, building authentic brands, and embracing n…
…
continue reading
1
The Brutal Truth About Success No One Talks About | Panera Founder Ron Shaich
1:43:44
1:43:44
Play later
Play later
Lists
Like
Liked
1:43:44Restauranteur Ron Shaich reveals how he built the fast casual industry, scale a business, and spot the trends before they happen. Ron Shaich is an entrepreneur and investor. He was the founder and former CEO of Panera Bread and Au Bon Pain, generating 25% annualized returns and helping define the fast casual restaurant segment. Now he's the chairma…
…
continue reading
1
What most marketers miss about marketing effectiveness with Sorin Patilinet
46:35
46:35
Play later
Play later
Lists
Like
Liked
46:35Episode web page: https://bit.ly/49xoJWL ----------------------- Episode summary: What does it really mean for marketing to be "effective" in today’s complex, data-rich environment? In this episode of Insights Unlocked, Sorin Patilinet—PepsiCo’s Global Marketing Insights leader and author of Marketing Effectiveness—joins UserTesting CMO Johann Wred…
…
continue reading
1
Steve Wozniak: The Engineer Who Built Apple [Outliers]
56:06
56:06
Play later
Play later
Lists
Like
Liked
56:06Steve Wozniak is the engineer who built Apple. Then he did something Silicon Valley still doesn't understand: he gave millions of his own money away to early employees, walked away from power, and refused to play the game everyone else was playing. While HP rejected his design and competitors built walled gardens, Wozniak's philosophy of open archi…
…
continue reading
1
AI employees and the future of work with Surojit Chatterjee
48:02
48:02
Play later
Play later
Lists
Like
Liked
48:02Episode web page: https://bit.ly/4qwkj8C ----------------------- Episode summary: In this eye-opening episode of Insights Unlocked, host Mike Mace chats with Surojit Chatterjee—former Chief Product Officer at Coinbase and current founder and CEO of Ema—about the sweeping changes generative AI is bringing to the workplace. Surojit unpacks his vision…
…
continue reading
1
Anthony Scilipoti: The Bubble No One is Talking About
1:34:47
1:34:47
Play later
Play later
Lists
Like
Liked
1:34:47Anthony Scilipoti is one of the sharpest minds in investing. He's the President and CEO of Veritas Group of Companies. He called the collapses of both Valeant Pharmaceuticals and Nortel before they happened, and now he has some thoughts on AI. We talk about asking better questions, reading the fine print, the role of short selling, and what it mean…
…
continue reading
1
Finding the content-market fit your customers care about with Ross Simmonds
46:35
46:35
Play later
Play later
Lists
Like
Liked
46:35Episode web page: https://bit.ly/4nZFApH ----------------------- Episode summary: How do you know when your content is hitting the mark? And once you do, how can you scale it efficiently and strategically? In this episode of Insights Unlocked, host Nathan Isaacs sits down with Ross Simmonds, CEO of Foundation, a B2B content marketing agency known f…
…
continue reading
1
Jim Clayton: Turning Competitors’ Mistakes Into $1.7B [Outliers]
1:04:50
1:04:50
Play later
Play later
Lists
Like
Liked
1:04:50The incredible story of Jim Clayton and the counterintuitive strategies he used to build Clayton Homes into a juggernaut. When the bank forced him into bankruptcy at 27, they literally seized everything, including his accountant’s calculator. He started over and rebuilt following an unconventional playbook. He refused bad loans, vertically integrat…
…
continue reading
1
Why empathy still wins in an AI-powered world with Sara Fortier from Outwitly
35:45
35:45
Play later
Play later
Lists
Like
Liked
35:45Episode web page: https://bit.ly/43n2Y89 ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sara Fortier—founder and CEO of Outwitly, Silicon Valley design veteran, and author of the upcoming book Design Research Mastery. Together, they explore the enduring relevance of human-centered de…
…
continue reading
1
Tracy Britt Cool: Building Great Businesses
1:44:51
1:44:51
Play later
Play later
Lists
Like
Liked
1:44:51Warren Buffett called Tracy Britt Cool his “fireman” due to her reputation at Berkshire Hathaway for turning around struggling businesses. Today, Britt Cool is the co-founder of Kanbrick, where she applies her knowledge to the middle market. In this episode, you’ll learn how she went from writing a cold letter to Buffett to being sent in to fix str…
…
continue reading
1
Flipping the funnel starts with knowing your customers with Sangram Vajre
46:35
46:35
Play later
Play later
Lists
Like
Liked
46:35In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sangram Vajre—co-founder of Terminus and GTM Partners, bestselling author, and pioneer of the Flip My Funnel movement—to explore how customer-first thinking reshapes business growth. Sangram recounts the moment of inspiration that led to flipping the traditional sales funnel on…
…
continue reading
1
Hetty Green: The Witch of Wall Street [Outliers]
46:53
46:53
Play later
Play later
Lists
Like
Liked
46:53Hetty Green was the richest woman you've never heard of. In the late 1800s, she built a fortune worth billions today in a world designed to stop her. Women couldn't vote, couldn't own property in most states, and were banned from the New York Stock Exchange floor entirely. She was a force that couldn't be stopped. She bought entire towns, crushed r…
…
continue reading
1
All the questions you had about synthetic users but were afraid to ask
42:51
42:51
Play later
Play later
Lists
Like
Liked
42:51Episode web page: https://bit.ly/42dkHi0 ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan sits down with Dr. John Whalen—cognitive scientist, author, and founder of Brilliant Experience—to explore how artificial intelligence is reshaping the way teams conduct customer research. With de…
…
continue reading
My guest this week is Barry Diller, one of America's most successful businessmen. At 83, he chose to publish a deeply personal book and open up about his successes and failures. With surprising candor he details the rules he's lived by: trust first, confront directly, and make the call when the clock starts. In our conversation, he shares why succe…
…
continue reading
1
Build your Plan B: How content entrepreneurship can unlock freedom and meaning
43:52
43:52
Play later
Play later
Lists
Like
Liked
43:52Episode web page: https://bit.ly/46shU5A ----------------------- Episode summary: Joe Pulizzi—bestselling author, founder of the Content Marketing Institute, and creator of the Content Inc model—joins host Nathan Isaacs to talk about redefining work, meaning, and success in the age of AI and economic uncertainty. From his transition after a success…
…
continue reading
1
Ed Stack: Lessons from Dick’s Sporting Goods [Outliers]
1:20:14
1:20:14
Play later
Play later
Lists
Like
Liked
1:20:14Ed Stack built Dick’s Sporting Goods from a struggling family store into an empire of more than 800 stores and billions in sales. Along the way he nearly lost everything. Multiple times. This episode is the story of what he did, how he did it, and the lessons you can learn. ----- Some of the things you'll learn in this episode: Never rely on the ki…
…
continue reading
1
Unlocking SaaS growth with fast, focused customer research with Asia Orangio
41:44
41:44
Play later
Play later
Lists
Like
Liked
41:44Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…
…
continue reading
1
How To Build A Cult | Lulu Cheng Meservey
1:49:21
1:49:21
Play later
Play later
Lists
Like
Liked
1:49:21Lulu Cheng Meservey is one of the sharpest minds in communications and strategy. She has helped some of the best leaders through their hardest moments.We talk about why trust and conviction are contagious, how to win attention in a noisy world, and how to handle attacks without losing ground.-----About Lulu:Having been CCO and EVP of Corporate Affa…
…
continue reading
1
Why brand matters and how CMOs are playing out of position
42:38
42:38
Play later
Play later
Lists
Like
Liked
42:38Episode web page: https://bit.ly/3K2NcZn ----------------------- Episode summary: In this episode of Insights Unlocked, Joe Chernov, a seasoned B2B marketing leader and Executive in Residence at Battery Ventures, joins host Johann Wrede to unpack the modern CMO’s biggest trap—playing out of position. Joe shares the pivotal career moment that pulled…
…
continue reading
1
Fred Smith: The Story of FedEx [Outliers]
52:10
52:10
Play later
Play later
Lists
Like
Liked
52:10Fred Smith founded FedEx on an idea everyone told him would fail and built it into an $88 billion empire that changed how the world moves. In this episode, we dive into how he built FedEx and the lessons he learned along the way. This story proves that impossible is just another word for opportunity. ----- Timestamps: (00:00) Introduction (03:36) P…
…
continue reading
1
How to stop wasting research and turn customer insights into action with Jake Burghardt
37:35
37:35
Play later
Play later
Lists
Like
Liked
37:35Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…
…
continue reading
1
Why Everyone Is Wrong About AI (Including You) | Benedict Evans
1:13:24
1:13:24
Play later
Play later
Lists
Like
Liked
1:13:24Benedict Evans has been calling tech shifts for decades. Now he says forget the hype: AI isn't the new electricity. It's the biggest change since the iPhone, and that's plenty big enough. We talk about why everyone gets platform shifts wrong, where Google's actually vulnerable, and what real people do with AI when nobody's watching. Evans sees patt…
…
continue reading
1
Creating workplaces that work for all to thrive with Tara May
38:44
38:44
Play later
Play later
Lists
Like
Liked
38:44Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…
…
continue reading
1
Small Town Billionaire: How John Bragg Built 3 Empires [Outliers]
1:08:00
1:08:00
Play later
Play later
Lists
Like
Liked
1:08:00One man controls half the world's wild blueberries, built North America's largest private telecom, and did it all without ever leaving his hometown of 1,100 people. In this episode, we decode the counterintuitive playbook of patient capital, rural advantage, and why Bragg's refusal to sell a single share made him unstoppable. My interview with John…
…
continue reading
1
Optimize with empathy: Gwen Hammes on turning behavior into brand impact
30:57
30:57
Play later
Play later
Lists
Like
Liked
30:57Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…
…
continue reading
1
The Science of Lasting Love with Dr. Sue Johnson
2:10:25
2:10:25
Play later
Play later
Lists
Like
Liked
2:10:25This conversation will change how you handle your relationship starting tonight. The late Dr. Sue Johnson basically gave me a cheat code for relationships that not only last but amplify. She breaks down the real signals to look for in a partner. Why people actually cheat (not what you think) and how to spot it coming a mile away. Plus she offers a …
…
continue reading
1
Every (buying) decision is emotional with Talia Wolf
30:22
30:22
Play later
Play later
Lists
Like
Liked
30:22Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…
…
continue reading
In this emotional episode, Dr. Nick and Benny talk with Kyla Thomson, mother of Bella Brave, about life after the loss of her 10-year-old daughter. Kyla shares her journey of grief, the challenges of navigating such a profound loss, and how she is dedicated to continuing Bella’s legacy. Tune in for a heartfelt conversation about love, resilience, a…
…
continue reading
1
Sol Price: The Retail Legend Who Taught Sam Walton, Jim Sinegal, and Jeff Bezos [Outliers]
58:17
58:17
Play later
Play later
Lists
Like
Liked
58:17The most influential retailer you’ve never heard of. How Sol Price invented the warehouse club and a philosophy that still runs Costco and Amazon. Have you ever wondered why you can still buy a hot dog and soda for $1.50 today at Costco? We can thank Sol Price for that. To him, keeping promises to customers mattered more than profit margins. Sam Wa…
…
continue reading
1
Conversion copywriting starts with customer research
31:18
31:18
Play later
Play later
Lists
Like
Liked
31:18Episode web page: https://bit.ly/45oE6gF ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, f…
…
continue reading
Build the system behind the system. Flexport founder Ryan Petersen shows how to turn messy, multi‑party operations into a simple, scalable system that compounds growth without sacrificing trust. He explains: The iPhone clue: using public shipping data to predict launches—and create pull from zero Retention is destiny: the equilibrium math that caps…
…
continue reading
1
A magician's take on message testing and marketing clarity
35:34
35:34
Play later
Play later
Lists
Like
Liked
35:34Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…
…
continue reading
1
Katharine Graham: The Woman Who Took Down a President [Outliers]
57:36
57:36
Play later
Play later
Lists
Like
Liked
57:36When Katharine Graham took over the Washington Post in 1963, she was a shy socialite who'd never run anything. By retirement, she'd taken down a president, ended the most violent strike in a generation, and built one of the best-performing companies in American history. Graham had no training, no experience, not even confidence. Just a newspaper bl…
…
continue reading
1
UX for startups: MVP tips and common design mistakes
37:51
37:51
Play later
Play later
Lists
Like
Liked
37:51Episode web page: https://bit.ly/4kYTrdD ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common…
…
continue reading
1
Daniel Kahneman: Algorithms Make Better Decisions Than You
1:12:52
1:12:52
Play later
Play later
Lists
Like
Liked
1:12:52Daniel Kahneman won the Nobel Prize for proving we're not as rational as we think. In this timeless conversation we discuss how to think clearly in a world full of noise, the invisible forces that cloud our judgement, and why more information doesn't equal better thinking. Kahneman also reveals the mental model he discovered at 22 that still guides…
…
continue reading
1
Why trust drives great customer experience with Mark Slatin
26:21
26:21
Play later
Play later
Lists
Like
Liked
26:21Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights…
…
continue reading
1
Les Schwab: Why Real Ownership Outperforms Experience, Capital, and Credentials [Outliers]
58:42
58:42
Play later
Play later
Lists
Like
Liked
58:42They weren’t employees. They were partners. Les Schwab didn’t build a company. He built a culture. This episode reveals how one small-town tire dealer scaled to $3 billion by turning customers into evangelists and employees into owners. Somewhere between changing his first flat tire and opening his 410th Les Schwab Tire Center, Les discovered somet…
…
continue reading
1
Why shopper behavior is changing and what brands can do with Devora Rogers
19:44
19:44
Play later
Play later
Lists
Like
Liked
19:44Episode web page: https://bit.ly/3U80YeU ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Devora Rogers, Chief Strategy Officer at Alter Agents and co-auth…
…
continue reading
Dr. Nick and Benny react to the shocking new HBO Max series The Mortician. Benny breaks down the wild story and shares his thoughts on it from a funeral professional’s perspective. ***Spoiler Alert*** Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
1
Harley Finkelstein: You Must Requalify for Your Role, Every Year
1:47:56
1:47:56
Play later
Play later
Lists
Like
Liked
1:47:56Shopify’s Harley Finkelstein reveals the one standard that actually scales your career and your family. Harley shares why stepping down as COO was his hardest choice, the family motto that guides his daughters, and what makes someone good at storytelling. They discuss AI's real advantage, the calendar system that keeps him accountable, and how he m…
…
continue reading
1
How empathy in marketing can unlock your brand’s higher purpose
33:10
33:10
Play later
Play later
Lists
Like
Liked
33:10Episode web page: https://bit.ly/4lcY2tG ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to make marketing truly meaningful? In this episode of Insights Unlocked, we sit down…
…
continue reading
1
Jimmy Pattison: Building a $16B Empire Without Connections, Capital, or Credentials [Outliers]
1:11:12
1:11:12
Play later
Play later
Lists
Like
Liked
1:11:12Jimmy Pattison still runs his $16 billion empire personally at 96 years old. He’s built The Pattison Group over the last 63 years without outside capital or a college degree. He owns 100% of car dealerships, grocery stores, billboards, radio stations and even Ripley’s Believe It or Not—with a philosophy of: "No partners, no shareholders, no relativ…
…
continue reading
1
Winning with zero-click marketing starts with customer empathy
49:22
49:22
Play later
Play later
Lists
Like
Liked
49:22Episode web page: https://bit.ly/4lhHPCW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Rand Fishkin, co-founder of SparkToro and marketing industry icon…
…
continue reading
1
Indra Nooyi: Lessons from the Top of PepsiCo—and the Cost of Getting There
1:34:38
1:34:38
Play later
Play later
Lists
Like
Liked
1:34:38On her first day as CEO of PepsiCo, Indra Nooyi fired her general counsel. Then rehired him before dinner. It wasn’t a stunt. It was a signal. She ran a $200 billion empire the same way she ran her life: with surgical precision, uncompromising standards, and an allergy to corporate theater. But here's what separates this conversation from every oth…
…
continue reading
1
Designing products people trust with Robinhood’s Dheerja Kaur
29:56
29:56
Play later
Play later
Lists
Like
Liked
29:56Episode web page: https://bit.ly/4l51qH3 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Dheerja Kaur, Vice President of Product Manageme…
…
continue reading