Welcome to a NorthPoint Counseling Perspective, a podcast that addresses the intricate tapestry of individual, marriage, parenting, addictive sexual behavior, and betrayal partner trauma.
…
continue reading
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
…
continue reading
Each of our podcasts discusses one episode of ”The Bond” TV show, which interviews experts in nature and sustainability topics. We discuss the impact on nature, our environment, our community and how the topics covered in the show impact our lives and relationships. From falconry to military jets, NASA, cow therapy, dog training, cat breeding, rescue shelters, spearfishing, and PTSD therapy dogs kayak with veterans...all these experts have some way they impact us. Join us for engaging topics ...
…
continue reading
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
…
continue reading
Guided meditations by R' Yakov Danishefsky LCSW CSAT.
…
continue reading
Does your dog suffer from Separation Anxiety? In this podcast I discuss separation-related problem behaviors, take a deep dive into behavior modification, discuss real life case studies, and help listeners all over the world work towards their alone time goals. http://www.TrainingwithAlly.com IG: @trainingwithally Twitter: @trainingwthally
…
continue reading
The ManTalks podcast features conversations between one of the leading men’s work facilitators and philosopher, Connor Beaton, and world class guests with expertise in mindset, life purpose, psychology, relational communication, sexual intimacy, business and spirituality. For more information about ManTalks go to: http://www.mantalks.com
…
continue reading
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
…
continue reading
Jackie Johnston, CSAT, CTC, CPDT-KA, FFCP takes you on a canine separation anxiety deep dive. Tune in to learn about the key ingredients that will set you and your dog up for success on your home alone training journey.
…
continue reading
Licensed psychologist Dr. Kate Balestrieri and licensed psychotherapist Lauren Dummit are hosting a radio show called Behind Closed Doors on 790 KABC in Los Angeles. Dr. Balestrieri and Dr. Dummit, both Certified Sex Addiction Therapists (CSAT), focus their radio show on critical and timely topics such as sex, dating, relationships, addiction, sexual harassment, mental health and getting healthy. The live show is on 790 KABC in Los Angeles from 6pm to 7pm every Saturday and the new podcasts ...
…
continue reading
I Barry Humfrey Geraldton is an operations professional with deep experience in the digital space. My strengths include dynamic email and phone communication and customer first approach. I have achieved a 95% csat rating and proactively mobilized team members during a time when morale was challenged and am interested in building leadership skills with an eye to customer success in my next role.
…
continue reading
Wildcide is a unique true crime podcast that blends the most outrageous real-life cases with expert insights from professionals across the criminal justice field. Hosted by sisters Chelsea, an allied health professional, and Bailey, an experienced therapist, the show delves deep into the psychological and sociological dimensions of each case. With their combined expertise, they aren’t afraid to tackle complex, hard-hitting topics while weaving in just enough light-heartedness to balance the ...
…
continue reading
Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
…
continue reading
Welcome to CISO Tradecraft®, your guide to mastering the art of being a top-tier Chief Information Security Officer (CISO). Our podcast empowers you to elevate your information security skills to an executive level. Join us on this journey through the domains of effective CISO leadership. © Copyright 2025, National Security Corporation. All Rights Reserved
…
continue reading
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
…
continue reading
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
…
continue reading
Welcome to the Let's Talk CX podcast presented by SKWeston. To learn how we can help modernize CX engagement and maximize CX outcomes, head over to www.skwestoncompany.org.
…
continue reading
The Functional Breeding Podcast is about how to breed dogs for function and for health, behavioral and physical. It is brought to you by the Functional Dog Collaborative, a non-profit organization founded to support the ethical breeding of healthy, behaviorally sound dogs. The FDC’s goals include providing educational, social, and technical resources to breeders of both purebred and mixed breed dogs, helping us all learn more about how to breed good companions who are fit for sports or work. ...
…
continue reading
Virtual LPC is a podcast dedicated to inspiring counselors and all others working in the mental health field! Each episode brings you a standout in the mental health field who shares their journey of growing a business that is not only prosperous, but fun! You will receive takeaways each week to help you maintain your own wellness, and start/grow your own counseling business. Are you tired of grinding out the day, feeling overworked and underpaid? Looking for inspiration and encouragement to ...
…
continue reading
Be the boss of your life experience and design your best life. Most of us operate based on hidden beliefs about ourselves, and are therefore powerless in our lives. Jasmine Svare has a Masters degree in Psychology and works with clients as a Licensed Mental Health Counselor to create their best and most successful lives. While this podcast, of course, does not provide you with counseling or healthcare services from Jasmine, you can start to build your understanding of subconscious programmin ...
…
continue reading

1
Sex Addiction vs. Sex Offending with Tamara Cooper, CSAT
1:05:57
1:05:57
Play later
Play later
Lists
Like
Liked
1:05:57Sex addiction is often misunderstood, sensationalized, or dismissed altogether—but what’s the truth behind it? In this episode, we sit down with Tamara Cooper, a Certified Sex Addiction Therapist (CSAT), to unpack the often-misunderstood world of sex addiction. Together, we draw a clear line between compulsive sexual behavior and criminal sexual of…
…
continue reading

1
Anatomy of Betrayal: The Case of Dr. Jean-Claude Dominique
53:25
53:25
Play later
Play later
Lists
Like
Liked
53:25When Dr. Jean-Claude Dominique was struck in a late-night hit-and-run, his Queens community mourned the loss of a respected OB-GYN, devoted father, and loving husband. His wife, Eliette, stood by as he lay in a coma—unaware that the real impact of that night was only just beginning. What first appeared to be a tragic accident quickly unraveled into…
…
continue reading

1
Customer Success Playbook Podcast S3 E59 - Kristen Nolan - Get Out There
9:21
9:21
Play later
Play later
Lists
Like
Liked
9:21Send us a text The Customer Success Playbook podcast delivers a thought-provoking exploration of confidence building in this captivating episode featuring Kristen Nolan of Interview Valet. Hosts Roman Trebon and Kevin Metzger guide a discussion that dives into overcoming self-doubt and imposter syndrome. Kristen shares her personal journey from que…
…
continue reading

1
#233 - Web 3.0 Explained (with Aaron Markell)
45:03
45:03
Play later
Play later
Lists
Like
Liked
45:03Web 3.0 Explained: Business Cases, Security, and Future Prospects | CISO Tradecraft In this episode of CISO Tradecraft, host G Mark Hardy welcomes special guest Aaron Markell to discuss the intricacies of Web 3.0. They explore the evolution from Web 1.0 and Web 2.0 to the decentralized structure of Web 3.0, describing its application in various ind…
…
continue reading

1
Navigating The Two Biggest Attachment Styles
1:02:18
1:02:18
Play later
Play later
Lists
Like
Liked
1:02:18Talking points: psychology, attachment theory We've had a LOT of newcomers recently, and I'm getting some great questions around what attachment theory means for men specifically. To that end, I've made you all a compilation; an episode chock-full of info on the two most common styles! One that cuts through the jargon and gives you some things you …
…
continue reading

1
Building a customer research panel with BECU
38:28
38:28
Play later
Play later
Lists
Like
Liked
38:28Episode web page: https://bit.ly/3S1wxq4 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Jessica Schultz, senior manager of experience re…
…
continue reading

1
Customer Success Playbook Podcast S3 E58 - Kristen Nolan - Master Your Life with Practical Time Management Tips
6:51
6:51
Play later
Play later
Lists
Like
Liked
6:51Send us a text In this eye-opening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger welcome Kristen Nolan, Senior Client Account Manager at Interview Valet. As a military spouse, mother of three, and active community volunteer, Kristen shares her battle-tested strategies for managing a packed schedule. Her numb…
…
continue reading

1
How To Personalize The Onboarding Experience For Different Customer Segments
31:40
31:40
Play later
Play later
Lists
Like
Liked
31:40Send us a text Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success. In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding …
…
continue reading

1
Customer Success Playbook Podcast S3 E57 - Elizabeth Harrin - AI Friday Special: Elizabeth Harrin's Guide to Smart Project Management Automation
9:03
9:03
Play later
Play later
Lists
Like
Liked
9:03Send us a text As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to…
…
continue reading

1
A Man's Guide To Healing The Mother Wound
32:28
32:28
Play later
Play later
Lists
Like
Liked
32:28Talking points: psychology, masculinity If you've ever found yourself in strange push-pull dynamics, self-sabotaged relationships, or just feel like you never get it "right" with women, this may be your podcast. I see a lot of men battle their mommy (and daddy) issues instead of healing them. Let's change that. (00:00:00) - Intro, what a “mother wo…
…
continue reading
Send us a text In this episode of NorthPoint Counseling Perspective, host John Sternfels—a National Board-Certified Counselor, marriage therapist, and author—explores the power and purpose of a Couples' Weekly Check-In. This intentional practice can be a game-changer for couples looking to deepen connection, rebuild trust, and strengthen emotional …
…
continue reading

1
How a Crime Novel Solved a Murder: The Case of Dariusz Janiszewski
1:05:39
1:05:39
Play later
Play later
Lists
Like
Liked
1:05:39It began with a body. In December 2000, the remains of a missing man surfaced in the Oder River in southwestern Poland. Dariusz Janiszewski—a young entrepreneur who had vanished weeks earlier—was found floating in the river by three fishermen. He was bound by rope in a ‘reverse hog tie’ position with evidence that he’d been starved, tortured and th…
…
continue reading

1
Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands
9:10
9:10
Play later
Play later
Lists
Like
Liked
9:10Send us a text When multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon continue their conversation with Elizabeth Harrin, exploring the intricate dance of aligning diverse stakeholder expectations. From financial ser…
…
continue reading
What happens when the shiny exterior of customer experience meets the messy reality of operational execution? In this eye-opening conversation, we speak with FD Giambattista, a veteran CX operations expert who has spent 25 years implementing customer service solutions for major corporations. FD takes us behind the curtain to reveal what actually ma…
…
continue reading

1
#232 - Inside The 2025 Verizon Data Breach Investigations Report
26:25
26:25
Play later
Play later
Lists
Like
Liked
26:25Join G Mark Hardy, host of CISO Tradecraft, as he breaks down the latest insights from the 2025 Verizon Data Breach Investigations Report (DBIR). In this episode, discover the top 10 takeaways for cybersecurity leaders including the surge in third-party breaches, the persistence of ransomware, and the human factors in security incidents. Learn acti…
…
continue reading

1
Alex Petkas Returns - Julius Caesar: Model Of Masculinity?
1:02:09
1:02:09
Play later
Play later
Lists
Like
Liked
1:02:09Talking points: history, psychology, mindset, culture Like George Santayana said, those who do not learn from the past are condemned to repeat it. There's so much we can learn about ourselves, where we come from, and what needs our attention when we study the past. Grateful for the host of Cost of Glory, Alex Petkas, coming back on the show to lay …
…
continue reading

1
Leverage the Jobs To Be Done framework to drive growth
40:05
40:05
Play later
Play later
Lists
Like
Liked
40:05Episode web page: https://bit.ly/4d2nCOx ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and aut…
…
continue reading

1
Customer Success Playbook Podcast S3 E55 - Elizabeth Harrin - Stop the Burnout
8:42
8:42
Play later
Play later
Lists
Like
Liked
8:42Send us a text Ever feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Elizabeth Harrin, the mastermind behind the award-winning Rebels Guide to Project Management. With over two decades of experience he…
…
continue reading

1
Episode 18: Therapeutic Marital Healing Separation Agreement
12:11
12:11
Play later
Play later
Lists
Like
Liked
12:11Send us a text In this compelling episode, counselor and author John Sternfels explores the Therapeutic Marital Healing Separation Agreement—a structured, intentional approach to marital separation that prioritizes healing, emotional safety, and personal responsibility. Designed specifically for couples in crisis who desire clarity, growth, and the…
…
continue reading

1
Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice
16:24
16:24
Play later
Play later
Lists
Like
Liked
16:24Send us a text In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their au…
…
continue reading
MillionAir interview with Priscilla Howden and Rey Reynolds. You may not realize that a gas station for private jets and military operations has gone green ahead of schedule to be carbon neutral. Watch the original video interview here: Arabic: https://youtu.be/pkUEhzwsK40 Spanish: https://youtu.be/FUeMWaEpETo Italian: https://youtu.be/pjBQwe5iPUc …
…
continue reading

1
Why You're Failing With Women: 3 Things To Know
16:41
16:41
Play later
Play later
Lists
Like
Liked
16:41Talking points: relationships, mindset I see so many men struggle with this, without ever knowing why. Part of it's the realities of modern dating, but there's a few things you can do to rise above. Listen in. (00:00:00) - Here’s the situation (00:04:32) - Stop overfunding the account in an effort to get something (00:06:51) - Be her best option, b…
…
continue reading

1
What Happens When Every Screen Knows Your Name?
28:24
28:24
Play later
Play later
Lists
Like
Liked
28:24From static images to personalized experiences that greet you by name, digital signage has undergone a remarkable transformation. BrightSign's Vice President of Sales for the Americas, Misty Chalk, takes us deep into how this technology is revolutionizing customer connections across every industry. The conversation reveals how BrightSign's purpose-…
…
continue reading

1
Fall of a Titan: The Murder of Steve "Air" McNair
1:05:12
1:05:12
Play later
Play later
Lists
Like
Liked
1:05:12On July 4, 2009, the world woke up to shocking headlines: beloved NFL quarterback Steve McNair had been found dead in a Nashville condo, alongside 20-year-old Sahel “Jenni” Kazemi. What first looked like a mystery quickly unraveled into a tragic tale of obsession, secrecy, and emotional unraveling. To fans, McNair was the embodiment of grit—a decor…
…
continue reading

1
Customer Success Playbook Podcast S3 E53 - Katie Smith - Building the Bridge: Aligning Marketing and Customer Succes
15:48
15:48
Play later
Play later
Lists
Like
Liked
15:48Send us a text Back for part two with Katie Smith on the Customer Success Playbook, and this time we’re tearing down silos. In this Wednesday edition, host Kevin Metzger guides a conversation focused on how to bring marketing and customer success into harmony. Katie—founder of Wild Path Consulting and fractional CMO—shares a blueprint for unifying …
…
continue reading
Join G Mark Hardy in this eye-opening episode of CISO Tradecraft as he shares a personal story about his dog Shelby's near-fatal experience and the costly lesson it taught him about technical debt. Discover how small overlooked issues in cybersecurity can compound and lead to significant risks and learn actionable steps to tackle technical debt bef…
…
continue reading

1
Sahil Bloom - Building Wealth, Not Just Dollars
49:21
49:21
Play later
Play later
Lists
Like
Liked
49:21Talking points: money, success, mindset, finances Grateful to have the thoughtful and straightforward advice of Sahil Bloom when it comes to wealth—minus the get-rich-quick schemes and "hacks" you see too often on social media. We covered a ton, from financial skill development and a healthy relationship with money, to how you balance that with wha…
…
continue reading

1
The power of courageous marketing with Gong's Udi Ledergor
45:05
45:05
Play later
Play later
Lists
Like
Liked
45:05Episode web page: https://bit.ly/3YTrCuW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, UserTesting CMO Johann Wrede chats with Udi Ledergor, former CMO …
…
continue reading

1
Customer Success Playbook Podcast S3 E52 - Katie Smith - From Stagnation to Strategy
5:37
5:37
Play later
Play later
Lists
Like
Liked
5:37Send us a text This episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie d…
…
continue reading

1
How Emerson Increased Renewals with a ScaledCS engagement
35:34
35:34
Play later
Play later
Lists
Like
Liked
35:34Send us a text Is digital customer success only for small clients? Think again! Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, to uncover how her team successfully implemented digital customer success at an enterprise level—resulting in quadrupled engagement! Click here to watch …
…
continue reading

1
Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal
10:43
10:43
Play later
Play later
Lists
Like
Liked
10:43Send us a text Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how …
…
continue reading

1
20 The Bond Report Hero On The Water helps Dogs Kayak with their PTSD Owners for Nature Therapy
20:00
20:00
Play later
Play later
Lists
Like
Liked
20:00If you are a first responder or a vet or even a family member, you can join the Heroes on the Water program which helps you bond with nature by allowing your dog to kayak with you. Be as "alone" or "with people" as much as you want to be. Healing is a choice. Want to see the original Video Interview of The Bond? Arabic: https://youtu.be/vXHg4-sMXgM…
…
continue reading

1
A Man's Guide To Leading Through Conflict
25:54
25:54
Play later
Play later
Lists
Like
Liked
25:54Talking points: conflict, relationships You're going to get into arguments. There will be differences of opinion. But what if those were gateways to something more? Today, the latest in the Man's Guide series. (00:00:00) - Choose someone you’re willing to conflict with, and be someone she’s willing to conflict with, too. (00:04:11) - Your nervous s…
…
continue reading

1
Customer Success Playbook PS3 E50 - Joe Di Grande - Your CS Tech Stack
11:05
11:05
Play later
Play later
Lists
Like
Liked
11:05Send us a text Gear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Joe Di Grande back to tackle a pressing issue: bloated CS tech stacks. Joe shares why so many organizations fall into this trap and delivers actionable advice on how t…
…
continue reading
Step right up, folks—today’s Shortcide takes you on a journey through the wonderfully weird (and slightly horrifying) world of historic freak shows! 🎪 We dig into the strange afterlife of Elmer McCurdy, the outlaw who somehow spent more time touring as a mummy than he ever did causing trouble alive. Then, we honor the story of Julia Pastrana, the i…
…
continue reading

1
How Composable CDPs Are Transforming Retail Media Networks
26:23
26:23
Play later
Play later
Lists
Like
Liked
26:23AI-powered decisioning is transforming how retail media networks operate, and Hightouch stands at the forefront of this revolution with a freshly announced $80 million funding round at a $1.2 billion valuation. In this conversation with Ian Maier, Ad Tech and AI Lead at Hightouch, we explore how composable CDPs are dramatically reducing implementat…
…
continue reading

1
TheTinMen - Men In Crisis: Stereotypes Vs Solutions
1:08:47
1:08:47
Play later
Play later
Lists
Like
Liked
1:08:47Talking points: masculinity, isolation, culture, suicide Look, Netflix's Adolescence was solid. But like anything Hollywood, it's not the whole picture. The big picture is complex, systemic, and deeply uncomfortable—and we seem to have built a culture that simply doesn't want to talk about it meaningfully and practically. I'm grateful for men like …
…
continue reading

1
#230 - How To Make Your AI Less Chatty (with Sounil Yu)
44:46
44:46
Play later
Play later
Lists
Like
Liked
44:46In this episode of CISO Tradecraft, host G Mark Hardy and guest Sounil Yu delve into the dual-edged sword of implementing Microsoft 365 Copilot in enterprises. While this productivity tool has transformative potential, it introduces significant oversharing risks that can be mitigated with the right strategies. Discover how Sounil and his team at Kn…
…
continue reading

1
Designing AI products: Insights from Figma's 2025 report
32:43
32:43
Play later
Play later
Lists
Like
Liked
32:43Episode web page: https://bit.ly/4400s9a ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Jason Giles, VP of Design at UserTesting, chats with Andrew Hogan…
…
continue reading

1
Customer Success Playbook S3 E49 - Joe Di Grande - Tech Touch
7:43
7:43
Play later
Play later
Lists
Like
Liked
7:43Send us a text Ready to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Joe Di Grande, founder of Joe DE's Tech Touch, to demystify tech touch strategies. Joe shares practical methods for building a tech touch framework even …
…
continue reading

1
Data-Driven Strategies That Turn Chaos into Wins
30:41
30:41
Play later
Play later
Lists
Like
Liked
30:41Send us a text Can data-driven strategies really transform customer success? In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how leveraging data can improve retention, reduce churn, and scale CS operations. Jen shares her story of turning fragmented data into actionable insights, …
…
continue reading

1
Honor Killings and Honor Based Violence - A Conversation with Sab
1:43:24
1:43:24
Play later
Play later
Lists
Like
Liked
1:43:24In this powerful conversation, Sab sheds light on the hidden dangers of honor-based violence, detailing how it continues to affect countless lives across the world. Through her advocacy, she works to raise awareness, support survivors, and fight for a future where no one has to fear violence in the name of family honor. Sab's courage to speak out i…
…
continue reading

1
Customer Success Playbook S3 E48 - Mary Schmid - AI, Empathy and the Future!
12:11
12:11
Play later
Play later
Lists
Like
Liked
12:11Send us a text In the final chapter of a compelling three-part series on the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon sit down once more with communication strategist Mary Schmid to explore whether artificial intelligence can play a meaningful role in building trust. With AI Fridays in full swing, the conversation veers into …
…
continue reading

1
19 The Bond Report Think Tank Berggruen Institute to establish our laws in nature
22:00
22:00
Play later
Play later
Lists
Like
Liked
22:00This Think Tank helps gather philosophers and develop ideas to make life better. You would be surprised to learn how they influence the way we enjoy our nature spots. Watch the full interview for free on Youtube in your favorite language: Arabic: https://youtu.be/3kGvF3vW1jA Spanish: https://youtu.be/IsYpOXzD-Y8 Italian: https://youtu.be/O08ApTB3QO…
…
continue reading
Talking points: mindset, addiction, porn It's a serious challenge. You're doing well, you think you've broken free—and suddenly you're back. This week, I dig into practical ways you can reinforce and reenergize your commitment. For more helpful info, check out my free guide here: https://training.mantalks.com/Quit (00:00:00) - Intro, and the first …
…
continue reading

1
Beyond Headless: The Journey to Joyful Content Optimization
31:24
31:24
Play later
Play later
Lists
Like
Liked
31:24What happens when you tell a software engineer his CMS platform will shut down in six months, leaving major clients like Adidas and Reebok stranded? You get Storyblock - perhaps the most thoughtful reinvention of content management in decades. Dominik Angerer, CEO and co-founder of Storyblok, takes us on a journey through the broken world of tradit…
…
continue reading

1
Honor Killing: The Case of Shafilea Ahmed
59:37
59:37
Play later
Play later
Lists
Like
Liked
59:37In 2003, Shafilea Ahmed, a 17-year-old British-Pakistani girl, was killed in a brutal act that shocked the world. Behind the walls of a seemingly ordinary family home, Shafilea's desire for independence clashed with her parents' rigid expectations, leading to a tragic and deadly end. Raised in a family where cultural traditions were enforced withou…
…
continue reading

1
Customer Success Playbook Podcast S3 E47 - Mary Schmid - When Empathy Tunes in Trust Turns On!
11:12
11:12
Play later
Play later
Lists
Like
Liked
11:12Send us a text Strap in for another riveting episode of the Customer Success Playbook, where empathy isn’t just a buzzword—it’s a business advantage. Hosts Kevin Metzger and Roman Trebon are once again joined by communication maven Mary Schmid, who unpacks the neurological power of empathy and its pivotal role in client trust and loyalty. From the …
…
continue reading

1
#229 - Understanding the Critical Role of CVEs and CVSS
20:06
20:06
Play later
Play later
Lists
Like
Liked
20:06In this episode of CISO Tradecraft, host G Mark Hardy delves into the crucial topic of Common Vulnerabilities and Exposures (CVE) and the Common Vulnerability Scoring System (CVSS). Learn about the history, structure, and significance of the CVE database, the recent funding crisis, and what it means for the future of cybersecurity. We also explore …
…
continue reading

1
Morgan Housel - The Art Of Money, Economic Madness, And Building Wealth
1:11:55
1:11:55
Play later
Play later
Lists
Like
Liked
1:11:55Talking points: culture, economics, mindset, debt, Ed Hardy To maybe understate things, it's a jungle out there right now, financially speaking. I've really enjoyed Morgan's books and perspective, so in early April, I asked him to come on. He shared TONS of insight on tariffs, what's next, how the average person can change their financial straights…
…
continue reading