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Chats with Jason

Jason S Bradshaw

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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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The 1% Difference

Jason S Bradshaw

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The 1% Difference features Jason S Bradshaw a global customer experience expert, business transformation leader and international bestselling author. Each episode you will join a conversation with business professionals and other business experts who will share their experience and insights to help you grow your career and your business. The compounding impact of being 1% better each day, being consistently 1% better than your competitors is the key strategic advantage that will power your g ...
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C- Level Conversations is a podcast where Amrutha Murali interviews leaders in business and management across all sectors. These are real life conversations with leaders working to overcome professional challenges. Inspiring conversations to learn from, for resilient and curious; corporate executives, human resources, business owners, Millennial generation leaders and ambitious people aspiring to lead. Amrutha Murali is the founder and Managing Director of Executive Search and Recruitment Co ...
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💥 What if the smallest shift could create your biggest breakthrough in business—and in life? In this heartfelt episode of Chats with Jason, bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans. 💡 You’ll discover: ✅ The LAP framework for diffusing custo…
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Podcast Episode: Our Obsession with Cultural Fit Will Kill Workplace Diversity In this thought-provoking episode of C-Level Conversations, Professor Gary Martin, CEO of the Australian Institute of Management WA, unpacks the increasingly controversial concept of "cultural fit" in hiring and why it might be doing more harm than good. What once began …
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All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery ✨ What if the real secret to business success isn’t more technology... but more humanity? In this powerful episode of Chats with Jason, I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph …
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💡 What happens when a bald guy decides to teach the world how to cut hair on YouTube? That’s the question Stephen Marinaro—aka TheSalonGuy—answered with over 1 million subscribers, hundreds of millions of views, and now a #1 bestselling book Why, What, How: The Step-by-Step Playbook for Creating a Memorable Brand. In this transformational episode o…
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Get ready for a game-changing conversation on 'Chats with Jason' where host Jason S. Bradshaw as he interviews Stu McLaren, a pioneering entrepreneur and membership expert. Stu shares his incredible journey from his first online sale in 2004 to co-founding the world's most popular membership platform on WordPress in 2008 and beyond. Discover how St…
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In this episode of Chats with Jason, host Jason S. Bradshaw interviews bestselling author and expert communicator Neil Gordon. Neil, who has a rich background in editorial work at Penguin Random House, shares his journey from struggling reader to influential author and consultant. The discussion emphasizes the importance of convincing your audience…
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In this episode of 'Chats With Jason', host Jason S. Bradshaw welcomes Kathryn Strachan—a renowned keynote speaker, fractional CMO, strategy consultant, and author. Kathryn shares insights from her new book 'Scaling for Success: How to Build a Brand That Breaks Barriers' and gives invaluable advice on effective marketing strategies, the importance …
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Welcome to Chats with Jason! We are joined by Christopher Goff, bestselling author and sales compensation expert. We discuss hiring strategies, sales talent onboarding, and compensation practices. Christopher shares insights on finding culture-fit candidates, retaining top performers, and managing pay transparency. Essential listening for business …
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In this episode of 'Chats with Jason,' host Jason S. Bradshaw sits down with Sam Taggart, an inspiring entrepreneur who transitioned from being a door-to-door salesman to the CEO of a multimillion dollar business. Sam, a bestselling author, shares his journey, the mindset needed for sales success, and practical strategies from his book 'Eat What Yo…
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Podcast Episode: Talent Trends 2025: A Roadmap for Smarter Hiring and Retention In this insightful episode, Amrutha hosts with Jason. S. Bradshaw – Global Guru on Customer Experience | Best-Selling Author and Keynote Speaker. Together, they explore the evolving landscape of customer engagement, uncovering strategies that businesses can adopt to del…
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Welcome to another edition of Chats with Jason! Host Jason S. Bradshaw sits down with the renowned Blake Morgan, a multi-time bestselling author and the 'Queen of CX,' to delve into the fascinating world of customer experience. From Blake's accidental journey into CX to insights about the impact of AI and technology, this episode is packed with val…
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In this episode of Chats With Jason, product expert Diana Stepner shares insights from her 20+ years in leadership and innovation. Discover the four key experience elements, Diana's career journey through companies like Monster and Pearson, and practical advice on product management evolution. Learn about gathering customer feedback, balancing stak…
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In this episode of 'Chats with Jason,' host Jason S. Bradshaw is joined by Maxwell Nee—an award-winning entrepreneur. Maxwell shares his inspiring journey from a successful corporate analyst at Commonwealth Bank to becoming an investor and Chief Revenue Officer at ScoreApp, a quiz marketing platform. This episode delves into Maxwell's background, h…
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From Shark Tank Rejection to SpaceX and Global Success: Dr. Rob Yonover's Lessons in Tenacity Join host Jason S Bradshaw for an enlightening episode of Chats With Jason featuring Dr. Robert Yonover. A PhD holder in Geochemistry and Volcanology, Dr. Yonover has built his career on innovation. He's the inventor of the SEE/RESCUE® Streamer, a lifesavi…
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In this compelling interview, Edward Wise, ex-CEO of Omnicom Health Group, reveals the insights from his book "The Total Pitch." He articulates a systematic approach to successful pitching, focusing on the importance of a single-minded idea that resonates with customers, understanding their motivators and barriers, and being judicious in selecting …
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Join Jason S. Bradshaw and Dr. Alex Heublein, President of Netsurit US, as they dive into strategies for leveraging digital technologies to transform the business experience. With over 30 years in the IT industry, Dr. Heublein shares insights on overcoming legacy systems, adopting flexible solutions, and harnessing AI for business resilience. Learn…
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Learn why bestselling author Tommy Clifford believes it's time to "Rethink Everything You Know About CRM." From turning your database into a revenue-generating data bank to unlocking hidden AI powers, learn how to transform your customer relationships. Whether you're using spreadsheets, post-it notes, or sophisticated software, learn how to turn yo…
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Discover the proven three-step method (Look, Listen, Link) to remember everyone you meet! Bob Miller, former magician turned memory expert and author of "Remember The Room," shares his secrets for instantly remembering names at networking events and business meetings. Learn practical tips for converting names into memorable images, creating lasting…
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In this episode of Chats With Jason, Amazon FBA expert and bestselling author Isaac Kuhlman shares how he transforms struggling businesses through customer-focused strategies. Learn how prioritizing customer experience over sales helped turn losses into consistent profits. Kuhlman demonstrates that business success comes from solving customer probl…
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Join host Jason S. Bradshaw and marketing expert Dave Mastovich as they dive into the world of "No Bullshit Marketing."In this eye-opening episode, learn how to systematically gather customer insights, leverage employee marketing, and transform your business through effective marketing strategies. Dave shares his experience growing UPMC from $1B to…
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Embrace AI: Transforming Entrepreneurship and Human Collaboration In this episode, Jason sits down with Ken, the author of 'There is AI In Team: The Future Of Human Augmented Human And Non Human Collaboration.' They explore the impact of AI on various spheres of life, especially for entrepreneurs who can leverage AI to perform tasks efficiently and…
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In this engaging episode, Jason welcomes Brett Crozier, a Maverick Navy Captain, to discuss his best-selling book, 'Surf When You Can: Lessons in Life, Loyalty, and Leadership from a Maverick Navy Captain'. Brett shares insights from his remarkable 30-year Navy career, including the pivotal moment on the USS Theodore Roosevelt during a COVID-19 out…
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In this thought-provoking episode titled "Beyond Political Correctness: The Real Impact of Diversity and Equity," our host Jason S Bradshaw welcomes Advita Patel, a co-author of the best-selling book "Building a Culture of Inclusivity." Together, they delve deep into the essence of diversity, equity, and inclusion (DEI), challenging the notion that…
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The Double Bind Dilemma for Women in Leadership, with Sandy Chakravarty, Chair of Audi and Risk Committees, CFO, COO. In this powerful episode, With Sandy Chakravarty, Chair of Audi and Risk Committees, CFO, COO. , a seasoned executive with over 25 years of experience, joins Amrutha to discuss the "double bind dilemma" that women leaders face in th…
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In this episode, Jason S Bradshaw had the pleasure of speaking with Alyssa Dver, who describes herself as a confidence crusader, Neuro Nerd, and Success Equalizer. Alyssa, who has delivered compelling TEDx talks and authored eight bestselling books, shares her insights on the transformative power of Employee Resource Groups (ERGs) and the science o…
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In this episode, Jason S Bradshaw delves into the evolving landscape of talent acquisition, retention, and the pivotal role of the candidate experience with Craig Fisher, CEO of TalentNet Media and author of the bestseller "Hiring Humans: Attract, Convert, and Retain Top Talent in the Age of Automation". Fisher's journey from pharmaceutical sales t…
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In this episode, Jason S Bradshaw has a fascinating conversation with Jennifer Sheets, the CEO of Masterstaff Incorporated and author of the best-selling book, "The Human Capital Lifeline: Revolutionizing Corporate Success, One Employee at a Time." Jennifer's shares her motivation behind writing her first book, "Complete frustration," as she observ…
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In this insightful episode, host Jason S Bradshaw sits down with Steve Lachance, renowned author of "Marketing for Product Led Growth," to decode the intricate world of Product Led Growth (PLG) and the indispensable role of empathy in modern marketing. The conversation kicks off with Steve's journey as an author, shedding light on the challenges he…
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In this engaging podcast episode, Jason S Bradshaw welcomes Purna Virji, author of the bestselling book "High Impact Content Marketing: Strategies to make your content intentional, engaging, and effective." Purna shares insights into the motivation behind writing her book, emphasizing her desire to help individuals enhance their content marketing e…
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Hacking Bureaucracy: Insights and Strategies for Getting Things Done is a best-selling book that offers practical advice for navigating and hacking the bureaucratic systems that exist in both big businesses and small organizations. In this episode, Jason (Jason S Bradshaw) interviews Marina Nitza, one of the co-authors of the book. Marina shares he…
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In this captivating episode, Jason ( Jason S Bradshaw) engages in a dynamic conversation with Scott Jeffrey Miller, the celebrated author of "The Ultimate Guide to Great Mentorship." Join us as we unravel the intricacies of mentorship, exploring Scott's rich career, the 13 pivotal roles mentors can play, and practical tips for becoming an influenti…
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In this episode, Jason ( Jason S Bradshaw) sits down with David (David Dodson), the accomplished author of "The Manager's Handbook," to delve into the profound insights shared in his Wall Street Journal and USA Today bestselling book. The conversation unfolds around the book's genesis, driven by David's frustration as a former CEO with the lack of …
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Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book "Change Questions: A Playbook for Effective and Lasting Organizational Change." Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can …
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In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov), a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo's recent book, "The …
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In this episode, Jason ( Jason S Bradshaw ) chats with Mayur (Mayor Palta), a seasoned strategist in outcompeting rivals, uncovering secrets on navigating intense business landscapes. Mayur dives into the heart of his book, "Outcompete," detailing the genesis behind its inception. He shares a vivid personal account of his earlier entrepreneurial jo…
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In this engaging podcast episode, host Jason ( Jason S Bradshaw) welcomes Alison Mullins, an accomplished author, sales expert, and a connoisseur of stone surfaces. Alison's extraordinary journey, from studying textiles to becoming a prominent figure in the world of stone surfaces, is unveiled. She reflects on her unexpected career transition, emph…
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Let me start by emphasizing that when I use the term 'boring' business, it's not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered 'boring,' but they can also be remarkably profitable. As you'll discover in this episode, it doesn't matter how unexciting your …
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In this insightful podcast episode, Jason (Jason S Bradshaw) hosts Joey (Joey Havens), author of the newly released book "Leading with Significance: How to Create a Magnetic People-First Culture." Joey shares his passion for inspiring leaders to trust and believe in the inherent good in people, emphasizing the importance of creating a culture that …
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In today's episode, Jason (Jason S Bradshaw) is joined by Jack (Jack. P Flaherty), the distinguished founder and CEO of Decision Switch. Together, they delve into the critical world of decision-making in leadership roles. Key topics include: Leadership and Decision-making: Jack offers a unique perspective on how ego and a lack of authenticity can n…
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In today's episode, Jason (Jason S Bradshaw) is joined by Michael Lenox, author of the new book "Strategy in the Digital Age: Mastering Digital Transformation". Michael discusses the motivation behind his book, his perspectives on AI's role in business, and the challenges companies face in the digital age. Deep diving into the core theme of his boo…
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In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, "House of the Customer," a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized custom…
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In this episode, we have an engaging conversation with Amy McLaren, author of the inspiring book, "Passion to Purpose". We discuss how legacy can be created through simple daily actions and the significance of living a purposeful life. Amy shares insightful advice on rekindling your passion and making time for activities that bring joy and fulfillm…
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In this encore episode, Revitalising Retail - Jason S Bradshaw chats with Jim Inglis. During the show Jason and Jim explore the unique staffing strategy of Home Depot, the interplay of customer experience and brand identity and the importance of decision-making over data accumulation. Jim wraps up the episode by sharing his thoughts on how individu…
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With Karan Ferrell-Rhodes - CEO & Lead Strategist, Shockingly Different Leadership Leaders will need to maintain energy and momentum to prepare the business for what lies ahead with the Global talent shortage. In today’s episode we talk about: What are some of the hottest megatrends in the world of work? Key critical success factors of the world's …
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With over 30% of consumers willing to stop doing business with you after just 1 bad experience, there has never been a better time than now to focus on improving the experiences you create and deliver for your customers. However, the foundation to delivering a consistent customer experience is the employee experience. Global research confirms that …
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Jamie is the founder and managing director of Bottleneck Distant Assistants. Founded in 2016.Jamie is also the author of https://amzn.to/3AGgvGW (Quit Repeating Yourself.) In his book, Jamie shares how he built a seven-figure business by focusing on the power of creating systems and processes so he could stop doing the wrong things and focus on doi…
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Emmanuel Probst joins Jason S Bradshawon the 1% Difference Show to discuss how to build a brand by fulfilling the consumers quest for meaning. In Emmanuel’s new book Brand Hacks - How to build brands by fulfilling the consumer quest for meaning.During the show Emmanuel provides examples from each of the core quests of 1 - Quest for Meaning2 - Quest…
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Mike catches up with Jason S Bradshaw and discussed what leadership is about now and what makes great leaders today and into the future. The difference is simple, a great leader lives on the edge - always willing to push forward, to grow, and learn. Mike shares examples from the book and his broader work of how culture plays a large part in the per…
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This episode features Amanda Rosazza The PopCoach™ and founder of the world’s first coaching company for Pop Culture Fans.Jason S Bradshaw and Amanda Rosazza discuss how you can approach personal and professional development differently and how she infuses Pop Culture into her work helping individuals and teams be better, to do their best. Amanda a…
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