Welcome to Retail Unwrapped, a podcast from The Robin Report. Join Shelley E. Kohan as she shares insights and unpacks issues at the core of retail and consumer products. The conversations are lively and the opinions are honest. New episodes every Friday.
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We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guests: Sonja Chapman: Associate Professor in the Department of International Trade and Marketing at SUNY Fashion Institute of Technology Ken O’Brien: CEO and President of Gemini Shippers Group The shifting seas of trade policy is creating econo…
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EP 240: How to Bridge the Retail Tectonic Shift
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42:50We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Jan Kniffen, CEO of retail consultancy, J Rogers Kniffen Worldwide Today's retail industry faces unprecedented transformation driven by three major forces: tariff restructuring affecting global supply chains, AI implementation across all …
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EP 239: The Tariff Storm: Navigating the Harsh Inequity of Global Trade
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27:50We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Maytee Pereira, Managing Director in PwC’s US Customs and International Trade practice Regardless of the flipflops of the Trump administration’s trade policies, retailers are operating in the middle of a tariff war. When nations retaliate…
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EP 238: Luxury in Flux: LVMH's American Gambit
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29:28We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Marie Driscoll, a retail analyst, consultant and TRR contributor The luxury market finds itself at a critical inflection point with industry titan LVMH serving as a perfect case study of resilience buffeted by volatility. As aspirational consumer…
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EP 237: How Chewy Is Reimagining Veterinary Care
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31:05We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Mita Malhotra, President of Chewy Health Pets are big business; 66% of U.S. households are pet parents. Chewy has been a pioneer in online pet care and is now transforming in-person veterinary care by seamlessly integrating ecommerce convenience …
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EP 236: How Forever Chemicals Are Reshaping Retail's Future
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39:49We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Michelle Bellanca, CEO and co-founder of Claros Technologies Arick Wierson, Emmy Award-winning producer and TRR contributor The retail industry faces a transformative reckoning beyond tariffs and supply chain disruptions: PFAS chemicals. These "…
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EP 235: How Flow Fashion Could Save Our Planet and Your Wallet
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26:34We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Ann Cantrell, small business owner and FIT associate professor Liz Alessi, retail supply chain expert We’re celebrating Earth Day Week early! The fashion industry has an environmental crisis on its hands. It uses an astronomical number of resour…
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EP 234: Retail Media Redefines Customized Marketing
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26:24We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Dominick Miserandino, CEO of Retail Tech Media Nexus Consumer attention is the ultimate currency in today’s disruptive marketplace. Retailers are becoming publishers as a strategy to forge deeper connections with customers through authent…
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EP 233: Store Closures and Lease Structures Are Reshaping Commercial Retail
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28:54We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Stephanie Cegielski, VP of Research at ICSC The retail marketplace is in the throes of transformation. Despite the popular narrative of a retail apocalypse, commercial spaces are undergoing a renaissance. If developers and retailers are inventive…
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EP 232: Urban Outfitters Masters Strategic Innovation
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30:49We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Sandy Stein, founder of Retail Speak, and TRR contributor What makes a retail brand resilient? It starts with visionary leadership that sees the business holistically balancing merchandising expertise and creativity with financial discipline. Urb…
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EP 231: Hudson’s Bay's Downfall: Why Richard Baker Failed
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32:31We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Mark A. Cohen Former Director of Retail Studies at the Columbia Business School, and Former CEO Sears Canada. Hudson’s Bay, once Canada's proud retail institution, has descended into Chapter 11 restructuring. And the blunt truth is it’s not becau…
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EP 230: Rethinking Retail Marketing Leadership: AI and the Fractional Revolution
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27:40We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Lindsey Scheftic, CMO, Owner and Founder, The CMO Sidekick Fractional CMOs with blue-chip experience are sources of enterprise-level talent accessible even to mid-market companies. Couple that resource with AI tools that are moving at the speed o…
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EP 229: Consumer Boycotts: A Major C-Suite Headache
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26:48We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Warren Shoulberg, Retail Journalist and TRR Writer Consumer spending is increasingly reflecting personal values. In a disruptive, unpredictable marketplace, the rise of grassroots activism presents unprecedented strategic challenges for r…
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EP 228: When Necessities Become Luxuries: The Bird Flu Economy
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18:33We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Phil Lempert, consumer behavior analyst The bird flu outbreak has transcended egg producers in the farming industry to become a critical economic disruptor and potential public health threat. With consumers spending 53 percent more on egg…
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EP 227: The What-Ifs of Potential Tariffs
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23:19We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Jonathan Gold, Vice President of Supply Chain and Customs Policy, National Retail Federation In a year of unprecedented economic uncertainty, the possible implementation of widespread tariffs has far-reaching implications for retail marke…
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EP 226: Beyond the Saks-Neiman Merger: The True Cost of Market Consolidation
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34:34We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guests: Mickey Alam Khan, CEO of Luxury Roundtable Pam Danziger, TRR contributor and founder Unity Marketing The shift in luxury retail's competitive landscape through the Saks-Neiman Marcus merger could have a domino effect on the operational s…
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EP 225: How Weather Forecasting Is a Trillion-Dollar Retail Opportunity
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21:38We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guests: Evan Gold, EVP of Global Partnerships & Alliances at Planalytics Matt Flentge, Director of Category Marketing at Ace Hardware Inc. Let’s move beyond Punxsutawney Phil's shadow and his Spring 2025 prediction into the sophisticated world o…
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EP 224: The Robin Report Roundtable: Key Forces Reshaping Retail's Future
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33:41We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! The Robin Report Experts · Mark A. Cohen, Former Director of Retail Studies at Columbia Business School and Former CEO Sears Canada. · Phil Lempert, SupermarketGuru® expert analyst on consumer behavior, marketing trends, new products and the changing re…
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EP 223: Trade Talks: NRF’s Big Show (Part 2 of 2)
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31:54We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Dominick Miserandino, CEO Retailwire Beverley Kobe, Chief Executive Officer at Goodwill Industries Ontario Great Lakes Sulabh Jain, Chief Analytics Officer Impact Analytics The future of retail is undergoing a transformation and artificial intel…
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EP 222: Trade Talks: NRF’s Big Show (Part 1 of 2)
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43:56We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Suni Shamapande, PwC's Consumer Markets Lead Kimberly Lee Minor, CEO, WOC Retail Alliance Liza Amlani, Founder and Principal of Retail Strategy Group Nikki Baird, VP of Aptos Strategy and Products NRF’s 2025 show was a panoramic view of the reta…
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EP 221: American Giant and Walmart Reshore at Scale
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24:04We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Bayard Winthrop, CEO and founder of American Giant Bayard Winthrop, CEO of American Giant, is dedicated to American made and has a transformative partnership with Walmart that could redefine the power of American manufacturing. Winthrop launched …
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EP 220: Navigating Retail's Next Storm: Technology, Trade, Transformation
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31:36We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! As we enter 2025, what’s the imperative for retail going forward? We’ve identified three key shifts that are shaping the future of retail. Join Shelley in a review of Retail Unwrapped podcast highlights that preview retail things to come. In hot topics …
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EP 219: Build-A-Bear Workshop Is a Retail Renaissance
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28:02We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Sharon Price John, CEO Build-A-Bear Workshop Build-A-Bear Workshop is the evolution of a metamorphosis of a beloved brand. What began as a mall-centric experiential retailer transformed into a global powerhouse by understanding the shifting dynam…
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EP 218: The Next Frontier: Agentic AI Smart Shopping
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33:53We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Bridget Johns, co-founder and CEO at To&From, John Andrews co-founder and CEO of Cimulate. The future of retail is being fundamentally transformed by artificial intelligence, moving far beyond basic search functionality to create intuitive, pers…
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EP 217: Denise Incandela, Walmart Fashion EVP: A 2024 Crave Retail Radical
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22:03We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! In a bold reimagining of mass-market fashion, Walmart is spearheading a transformation that challenges traditional retail paradigms. A 2024 Crave Retail Radical, Denise Incandela, EVP of Walmart Fashion U.S. declares, "Disruption enables breakthrough id…
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EP 216: John Venhuizen, President and CEO of Ace Hardware: A 2024 Crave Retail Radical
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22:50We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! John Venhuizen’s leadership and radical innovation over the past decade have fueled Ace Hardware’s growth. His strategy is a masterclass in scaling up while maintaining brand integrity and strong community ties. His success in attracting experienced ret…
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EP 215: The AI-Powered Merchant: Creativity Meets Retail Technology
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31:12We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Ken Pilot of Ken Pilot Ventures, a retail advisory and technology investment firm. The convergence of traditional retail expertise with technological innovation is at a critical juncture for industry leaders. The retail-tech landscape is rapidly …
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EP 214: The Future of Retail Returns: Automation Meets Human Intelligence
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21:27We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Tim Fehr, COO of Happy Returns The complexities of modern returns management include processing hundreds of thousands of SKUs and demand both technological precision and human insight. As retail continues to evolve, the ability to efficie…
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EP 213: Why Circular Store Design Will Redefine Resilient Retail
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32:00We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Rebekah L. Matheny, NCIDQ, IIDA, Associate Professor | Interior Design | Department of Design, The Ohio State University; Founder & Director | REBEL Sustainable Futures Lab The retail industry stands at a pivotal crossroads where sustaina…
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We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Arick Wierson, Emmy award-winning television producer, political analyst and Robin Report Contributor There is much speculation about how the recent election will impact the economy, shape the future of America and direct its influence th…
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EP 211: De-Risking the Intelligence Gap in Retail Analytics
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17:47We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Jay Hakami, CEO and Founder, Skypad, CEO, SkyIT Group What’s a retailer’s worst nightmare? Not having the right retail insights and analytics to manage inventory. In an era where retail success hinges on speed to insight, the industry fac…
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EP 210: Retail Store Transformation and Holiday 2024
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24:11We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest Tom McGee, President and CEO of ICSC, the International Council of Shopping Centers Physical stores still function as strategic assets in today’s era of retail store transformation. New research from ICSC shows 92 percent of consumers plan…
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EP 209: How Two Giants Are Disrupting Circularity with Sustainable Fashion Initiatives
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28:07We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Kim Kitchings - Senior Vice President, Consumer Marketing, Cotton Incorporated Anna Copilevitz – Lead Program Manager, Zappos for Good In a global consumer marketplace where sustainability is no longer optional, two unexpected partners are redef…
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EP 208: What's the Port Strike Impact on Retail?
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24:46We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Jonathan Gold, Vice President, Supply Chain and Customs Policy, National Retail Federation. Sonja Chapman, Associate Professor International Trade and Marketing at Fashion Institute of Technology. What’s the aborted port strike impact on the ret…
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EP 207: Home Furnishings Trends: Why 2025 Will Re-energize the Industry
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42:28We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guests: Warren Shoulberg, TRR contributor, award-winning journalist, consultant for the retailing and home furnishings industries. Brian Delp, President of Sales and Licensing, Himatsingka America. The pandemic reshaped the home industry, with a shift t…
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EP 206: Mastering the Circular Economy in Retail
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26:06We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Rebekah L. Matheny, NCIDQ, IIDA Associate Professor | Interior Design | Department of Design and Founder & Director | REBEL Sustainable Futures Lab Savvy retailers and brands already have a strategy to respond to the ongoing climate crisis. Join …
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EP 205: Rewriting the DEI Rules in Retail
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33:20We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Kimberly Minor, CEO of Women of Color Retail Alliance The growing significance of the multicultural population, which will become the majority in the U.S. by 2050, will drive brands to integrate DEI authentically into their practices. Millennials…
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EP 204: Behind the CEO Curtain: What Modern Leadership Really Looks Like
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26:20We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! The C-suite is undergoing a transformation with modern leadership becoming digitally savvy and keyed into the importance of customer behavior and mindsets. Join special guest Brenda Malloy, CEO of Herbert Mines Associates, and Shelley as they sit down t…
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EP 203: The Importance of Retail in Urban Development
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31:39We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guests: Jennifer Peterson Community Engagement Chief at Edwards Companies and Brian Bernstein, Principal of REALM Collaborative Mixed-use spaces have been reshaping urban development, and retail plays an essential role in the vibrancy of these p…
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EP 202: Our Guest, CEO of Ace Hardware, John Venhuizen
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23:50We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Ace Hardware is on a roll. It just debuted its new store concept Elevate Ace, designed on input from its suppliers, store owners, and shareholders. Reflecting shifts in consumer shopping behavior, the new store focuses on enhanced customer service with …
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EP 201: From CX to EX: The Retail Revolution Starts with Your Employees
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29:53We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Are you ready to revolutionize your approach to employee engagement and customer loyalty? A new wave is growing of the critical importance of focusing on employee experience (EX) as the foundation for creating exceptional customer experiences (CX). Join…
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Ep 200: Saks-Neiman Marcus Merger: No Merchant Leadership, No Success
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24:37We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Guest: Mark A. Cohen, former Director of Retail Studies at Columbia Business School and former CEO of Sears Canada. What’s the back story on the Saks-Neiman Marcus merger? Will it survive? Could it be retail’s next colossal failure? Mergers and acquisit…
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Ep 199: The 2024 Election Will Impact Retail. Here’s How.
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35:31We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! The results of the national election will impact retail in a multitude of ways: immigration policies, economic stability, labor markets, new regulations, and trade and economic policies. Join TRR reporter Arick Wierson and Shelley as they explore consum…
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Ep 198: How Spatial Intelligence Accelerates Retail Decision-Making
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26:52We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: George Shaw, CEO and Founder, Pathr.ai Spatial intelligence is supercharging merchandise and marketing teams. How? By transforming data into dollars. In-store teams are still at a disadvantage when it comes to knowing how their shoppers b…
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EP 197: Supply Chain Becomes the Cool Kid in Retail
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32:21We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Our Special Guests, MG2 Principals Melissa Gonzalez and Matthew Goelzer, AIA, LEED AP Consumers now expect seamless, unified commerce experiences where they can access products and information anytime, anywhere. This fluidity is reshaping how brands bui…
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Ep 196: Why Ulta Beauty’s Joy Project Is Important
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30:04We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Michelle Crossan-Matos, Chief Marketing Officer, Ulta Beauty We’re experiencing a deficit in joyfulness; 85 percent of people wish they felt a high level of joy in their lives, but only 58 percent report feeling that way. Ulta Beauty’s mi…
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Ep 195: Lenovo’s CMO on Building a Community of Committed Fans
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21:27We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! As the world’s number-one PC manufacturer, Lenovo’s mission is to deliver smarter technology for everyone. The company journey has transformed from a wholesale business to a DTC model supported by rich data and analytics delivering world-class experienc…
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Episode 194: Bayard Winthrop, Founder and CEO American Giant
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29:49We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special guest Bayard Winthrop, Founder and CEO of AmericanGiant has spent the last 13 years on a mission to change the world with American made high-quality sportswear and strengthening small-town manufacturing communities. Bayard inspired Steven Kurutz…
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Episode 193: Nexite’s Breakthrough Innovation
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27:18We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Data rules in the ecommerce digital world but is more challenging to collect in the physical world. But tracking millions of pieces of merchandise across your store floors so your customers and staff can find any product in real-time is now a reality. U…
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Episode 192: VF, Gap, Abercrombie & Fitch: Three Major Strategy Shifts, Only One Homerun!
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32:37We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! What does it take to turn around an iconic brand that started with humble beginnings? Creating a new vision may not be the best road to take and reinvigorating a brand may not be enough. The traditional checklist is outdated: cutting costs to profitabil…
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