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Guest: Sandy Stein, founder of Retail Speak, and TRR contributor

What makes a retail brand resilient? It starts with visionary leadership that sees the business holistically balancing merchandising expertise and creativity with financial discipline. Urban Outfitter CEO and founder Richard Hayne has a merchant-first mentality and leads the organization with strategic pivots to align with changing consumer preferences while maintaining brand integrity.

Join Shelley and strategic visionary Sandy Stein as they discuss how Urban Outfitters has maintained a customer-centric culture, showing patience in stark contrast to aggressive scaling models that have led many other retailers to overexpansion and subsequent painful contraction. Surviving a series of market disruptions, like Amazon's and Walmart’s fashion plays into the contemporary market, Urban Outfitters has remarkable agility in navigating both headwinds and tailwinds. It stands as a compelling case study in adaptive strategy and vertical integration.

Listen and learn how Hayne’s holistic approach to brand management, built on merchandising expertise rather than pure financial orientation, delivers a sustainable future for Urban Outfitters.

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