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J.D. Power Reveals Key Q1 2025 Trends in Consumer Loyalty Survey
Manage episode 485156889 series 1220193
Stephen Crewdson, senior director, J.D. Power, discusses how stabilized switching rates despite high shopping activity signal a shift in consumer behavior, prompting insurers to focus on retention, digital engagement and identifying high-value customers in the auto and homeowners insurance market.
792 episodes
Manage episode 485156889 series 1220193
Stephen Crewdson, senior director, J.D. Power, discusses how stabilized switching rates despite high shopping activity signal a shift in consumer behavior, prompting insurers to focus on retention, digital engagement and identifying high-value customers in the auto and homeowners insurance market.
792 episodes
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