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AA198 - Better Communication: Mastering Crucial Conversations

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Manage episode 461238689 series 2986873
Content provided by Brian Orlando. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brian Orlando or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode, we dive into "Crucial Conversations" by Patterson, Grenny, McMillan, and Switzler, exploring essential techniques for handling high-stakes discussions in both professional and personal settings.
Whether you're a team leader, product manager, or looking to improve your interpersonal skills, this episode offers practical strategies to transform challenging conversations into opportunities for growth and collaboration.
Listen as we discuss:

  • Creating safety in dialogue
  • Managing emotions and stories
  • The STATE method for persuasive speaking
  • Decision-making processes in teams

References:

  1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
  2. Thinking, Fast and Slow by Daniel Kahneman
  3. Empathy: A Handbook for Revolution by Roman Krznaric
  4. The Lean Startup by Eric Ries
  5. INSPIRED: How to Create Tech Products Customers Love by Marty Cagan

#CrucialConversations #CommunicationSkills #LeadershipDevelopment
crucial conversations, communication skills, leadership, team management, conflict resolution, emotional intelligence, decision making, agile, product management, workplace communication
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YouTube
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Subscribe on YouTube:
https://www.youtube.com/channel/UC8XUSoJPxGPI8EtuUAHOb6g?sub_confirmation=1
Apple
https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596
Spotify
https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3
Amazon
https://music.amazon.com/podcasts/ee3506fc-38f2-46d1-a301-79681c55ed82/Agile-Podcast
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Toronto Is My Beat (Music Sample)
By Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)
CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)

  continue reading

Chapters

1. Podcast Intro (00:00:00)

2. Topic Intro: Crucial Conversations (00:00:11)

3. The Importance of Communication Skills (00:00:32)

4. Why? Observing Communication Pitfalls (00:01:03)

5. Chapter 1: Defining Crucial Conversations (00:03:41)

6. Examples of Crucial Conversations (00:05:22)

7. Concepts of Psychological Safety (00:06:35)

8. Policies and Processes Over People (00:07:36)

9. Chapter 2: Essential Definitions (00:08:37)

10. Chapter 3: Start with Heart (00:17:18)

11. Heart (aka. Empathy) (00:19:13)

12. Three Bad Behaviors (00:21:49)

13. Breaking the Cycle (00:27:05)

14. Chapter 4: Learn to Look (00:34:05)

15. Physical, Emotional, and Behavioral Signs (00:35:52)

16. Facilitating Crucial Conversations (00:38:00)

17. Understanding Defensive Behavior (00:38:56)

18. Silence and Violence in Conversations (00:41:01)

19. Addressing Silence: Masking, Avoiding, Withdrawing (00:41:28)

20. Addressing Violence: Controlling, Labeling, Attacking (00:45:17)

21. Being Self Aware (00:46:33)

22. Chapter 5: Mutual Purpose and Respect (00:48:06)

23. Mutual Respect (00:53:03)

24. Apologize, Contrast, and Create a Mutual Purpose (00:55:08)

25. Contrasting Statements (00:58:43)

26. Create Mutual Purpose (01:00:31)

27. Chapter 6: Mastering Your Stories (01:02:00)

28. How Feelings Drive Actions (01:05:27)

29. Facts and Emotional Literacy (01:11:00)

30. Understanding Clever Stories (01:13:23)

31. Sellouts and Their Impact (01:13:43)

32. Recognizing and Changing Clever Stories (01:14:51)

33. Chapter 7: Speaking Persuasively (01:15:41)

34. The STATE Acronym - Start with Facts (01:17:13)

35. STATE - Tell Your Story (01:19:03)

36. STATE - Ask and Talk Tentatively (01:19:59)

37. STATE - Encourage Testing (01:21:24)

38. How Do We Change? (01:23:59)

39. Chapter 8: Exploring Others' Paths (01:25:07)

40. AMPP Techniques (01:28:27)

41. The Last P - Priming (01:30:38)

42. The ABCs (01:31:57)

43. Chapter 9: Moving to Action (01:33:17)

44. Decision-Making Methods (01:34:25)

45. Chapter 10: Tough Cases and Solutions (01:38:45)

46. Chapter 11: Coaching for Crucial Conversations (01:44:15)

47. Summarizing the Importance (01:46:16)

48. Wrap-Up (01:46:56)

217 episodes

Artwork
iconShare
 
Manage episode 461238689 series 2986873
Content provided by Brian Orlando. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brian Orlando or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode, we dive into "Crucial Conversations" by Patterson, Grenny, McMillan, and Switzler, exploring essential techniques for handling high-stakes discussions in both professional and personal settings.
Whether you're a team leader, product manager, or looking to improve your interpersonal skills, this episode offers practical strategies to transform challenging conversations into opportunities for growth and collaboration.
Listen as we discuss:

  • Creating safety in dialogue
  • Managing emotions and stories
  • The STATE method for persuasive speaking
  • Decision-making processes in teams

References:

  1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
  2. Thinking, Fast and Slow by Daniel Kahneman
  3. Empathy: A Handbook for Revolution by Roman Krznaric
  4. The Lean Startup by Eric Ries
  5. INSPIRED: How to Create Tech Products Customers Love by Marty Cagan

#CrucialConversations #CommunicationSkills #LeadershipDevelopment
crucial conversations, communication skills, leadership, team management, conflict resolution, emotional intelligence, decision making, agile, product management, workplace communication
= = = = = = = = = = = =
YouTube
= = = = = = = = = = = =
Subscribe on YouTube:
https://www.youtube.com/channel/UC8XUSoJPxGPI8EtuUAHOb6g?sub_confirmation=1
Apple
https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596
Spotify
https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3
Amazon
https://music.amazon.com/podcasts/ee3506fc-38f2-46d1-a301-79681c55ed82/Agile-Podcast
= = = = = = = = = = = =
Toronto Is My Beat (Music Sample)
By Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)
CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)

  continue reading

Chapters

1. Podcast Intro (00:00:00)

2. Topic Intro: Crucial Conversations (00:00:11)

3. The Importance of Communication Skills (00:00:32)

4. Why? Observing Communication Pitfalls (00:01:03)

5. Chapter 1: Defining Crucial Conversations (00:03:41)

6. Examples of Crucial Conversations (00:05:22)

7. Concepts of Psychological Safety (00:06:35)

8. Policies and Processes Over People (00:07:36)

9. Chapter 2: Essential Definitions (00:08:37)

10. Chapter 3: Start with Heart (00:17:18)

11. Heart (aka. Empathy) (00:19:13)

12. Three Bad Behaviors (00:21:49)

13. Breaking the Cycle (00:27:05)

14. Chapter 4: Learn to Look (00:34:05)

15. Physical, Emotional, and Behavioral Signs (00:35:52)

16. Facilitating Crucial Conversations (00:38:00)

17. Understanding Defensive Behavior (00:38:56)

18. Silence and Violence in Conversations (00:41:01)

19. Addressing Silence: Masking, Avoiding, Withdrawing (00:41:28)

20. Addressing Violence: Controlling, Labeling, Attacking (00:45:17)

21. Being Self Aware (00:46:33)

22. Chapter 5: Mutual Purpose and Respect (00:48:06)

23. Mutual Respect (00:53:03)

24. Apologize, Contrast, and Create a Mutual Purpose (00:55:08)

25. Contrasting Statements (00:58:43)

26. Create Mutual Purpose (01:00:31)

27. Chapter 6: Mastering Your Stories (01:02:00)

28. How Feelings Drive Actions (01:05:27)

29. Facts and Emotional Literacy (01:11:00)

30. Understanding Clever Stories (01:13:23)

31. Sellouts and Their Impact (01:13:43)

32. Recognizing and Changing Clever Stories (01:14:51)

33. Chapter 7: Speaking Persuasively (01:15:41)

34. The STATE Acronym - Start with Facts (01:17:13)

35. STATE - Tell Your Story (01:19:03)

36. STATE - Ask and Talk Tentatively (01:19:59)

37. STATE - Encourage Testing (01:21:24)

38. How Do We Change? (01:23:59)

39. Chapter 8: Exploring Others' Paths (01:25:07)

40. AMPP Techniques (01:28:27)

41. The Last P - Priming (01:30:38)

42. The ABCs (01:31:57)

43. Chapter 9: Moving to Action (01:33:17)

44. Decision-Making Methods (01:34:25)

45. Chapter 10: Tough Cases and Solutions (01:38:45)

46. Chapter 11: Coaching for Crucial Conversations (01:44:15)

47. Summarizing the Importance (01:46:16)

48. Wrap-Up (01:46:56)

217 episodes

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