Customer focus isn’t just a buzzword—it’s the foundation of long-term business growth. In this episode of the Build Your Business podcast, Matt and Chris Reynolds share real-life stories—from a sudden family relocation to a dangerous carbon monoxide scare—that highlight why putting people first pays off in the business world.

Learn how to build trust, create loyal customers, and outmaneuver bigger competitors by focusing on what matters most: service, relationships, and doing the right thing. Whether you're a startup founder, small business owner, or service-based entrepreneur, this episode will show you why customer focus is your most powerful advantage.

• Why customer focus leads to long-term success

• How personal stories can reshape your business values

• The role of trust in setting small businesses apart

• Why empathy and authenticity are your strongest business assets

• How to create loyal customers without massive marketing

00:00 – Introduction & personal updates 21:01 – The importance of customer focus 25:29 – Great customer service as a differentiator 30:29 – Building trust through care & expertise 35:27 – Doing the right thing—even when it’s hard 40:11 – Small business advantage 52:00 – Empathy, authenticity & long-term value

#CustomerFocus #SmallBusinessGrowth #BusinessPodcast #Entrepreneurship #BuildYourBusiness #EmpathyInBusiness #BusinessLeadership #TrustInBusiness #DoTheRightThing #CustomerExperience #BusinessEthics

PS - Coach Smarter, Earn More: https://bit.ly/3X4ixOX Matt's Links Website: https://ryanmattreynolds.com/ Instagram: https://www.instagram.com/reynoldsstrong/?hl=en Chris's Links: LinkedIn: https://www.linkedin.com/in/chrismreynolds/