In this episode of Builders Wanted, we sit down with Dar Miranda, VP of Customer Engagement at DailyPay, to delve into the innovative strategies behind real-time financial management for workers. Explore how financial stress impacts employee engagement, the shift towards employee-centric pay models, and the bold moves Daily Pay is making to transform traditional payroll systems.

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Key Takeaways:

• DailyPay’s mission to provide employees faster, more flexible access to earned wages.
• Financial stress causes a significant impact on employees' focus, productivity, and job satisfaction.
• The integration of AI will help solve customer problems and drive growth, but will not replace humans.

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“ The trend that I'm watching most closely is the integration of AI to proactively solve customer problems, but also unlock new growth avenues. So it's not just about reactively answering questions or the ability to reactively answer questions quickly, it's about shifting AI from this like cost center efficiency play  to a revenue and loyalty driver.” – Dar Miranda

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Episode Timestamps:

‍*(05:36) - The boldest thing DailyPay is building right now

‍*(11:25) - The surprising way users engage with DailyPay

‍*(21:15) - Where Dar draws the line between automation and human connection

‍*(32:01) - A CX trend Dar is watching closely

‍*(36:27) - What every CX leader should start or stop doing

‍*(38:55) - Dar’s advice for builders creating empathetic customer experiences

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Links:

Connect with Dar on LinkedIn

Connect with Kailey on LinkedIn

Learn more about Caspian Studios

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Sponsor

Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com.