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Content provided by David Roman & Lucas Underwood, David Roman, and Lucas Underwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman & Lucas Underwood, David Roman, and Lucas Underwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Episode 209 - The Path to Becoming a Rock Star Service Advisor with Samantha Higdon

1:05:44
 
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Manage episode 473040368 series 3438797
Content provided by David Roman & Lucas Underwood, David Roman, and Lucas Underwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman & Lucas Underwood, David Roman, and Lucas Underwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don’t miss this episode!

00:00 ASMR Audio: Balance Needed

06:10 Vulnerability and Life's Unexpected Turns

08:16 Workaholic's Transformative Wake-Up Call

12:37 Family and Career Decisions

16:05 Advisor Experience and Challenges

18:14 Effective Client Process Management

19:43 Process Consistency or Client Frustration

23:48 Becoming a Natural Leader

27:34 "Audio Venture's Overnight Success"

31:51 "Storyline Over Acting"

33:03 Distracting Meth Head with Digging

38:17 Competency Over Gender Bias

41:08 Generational Struggles and Addiction

43:30 Mechanic Treatment System Challenges

48:29 Performance Accountability Challenges

49:34 Hiring a Non-Accepting Manager

53:31 Q7 Maintenance and Mileage Report

57:14 Teen Restrictions and Choices

58:59 Technician Tearful Over Beetle Convertible

  continue reading

257 episodes

Artwork
iconShare
 
Manage episode 473040368 series 3438797
Content provided by David Roman & Lucas Underwood, David Roman, and Lucas Underwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman & Lucas Underwood, David Roman, and Lucas Underwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don’t miss this episode!

00:00 ASMR Audio: Balance Needed

06:10 Vulnerability and Life's Unexpected Turns

08:16 Workaholic's Transformative Wake-Up Call

12:37 Family and Career Decisions

16:05 Advisor Experience and Challenges

18:14 Effective Client Process Management

19:43 Process Consistency or Client Frustration

23:48 Becoming a Natural Leader

27:34 "Audio Venture's Overnight Success"

31:51 "Storyline Over Acting"

33:03 Distracting Meth Head with Digging

38:17 Competency Over Gender Bias

41:08 Generational Struggles and Addiction

43:30 Mechanic Treatment System Challenges

48:29 Performance Accountability Challenges

49:34 Hiring a Non-Accepting Manager

53:31 Q7 Maintenance and Mileage Report

57:14 Teen Restrictions and Choices

58:59 Technician Tearful Over Beetle Convertible

  continue reading

257 episodes

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