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E288 | How AI Is Transforming Customer Success with Sivan More of HiBob

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Manage episode 478994038 series 2505086
Content provided by Andrew Michael. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Michael or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.

In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.

We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.

Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Chapters

1. E288 | How AI Is Transforming Customer Success with Sivan More of HiBob (00:00:00)

2. Sivan's background and motivation (00:02:02)

3. Dynamic segmentation at HiBob (00:07:30)

4. Building a skills-based CS organization (00:16:28)

5. Commercial mindset in CS (00:21:45)

6. Predictive risk identification through AI (00:27:03)

7. Community as a retention lever (00:31:38)

8. Skills-based organizations with domain experts (00:36:10)

9. Importance of understanding customer motivations (00:42:59)

289 episodes

Artwork
iconShare
 
Manage episode 478994038 series 2505086
Content provided by Andrew Michael. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Michael or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.

In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.

We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.

Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Chapters

1. E288 | How AI Is Transforming Customer Success with Sivan More of HiBob (00:00:00)

2. Sivan's background and motivation (00:02:02)

3. Dynamic segmentation at HiBob (00:07:30)

4. Building a skills-based CS organization (00:16:28)

5. Commercial mindset in CS (00:21:45)

6. Predictive risk identification through AI (00:27:03)

7. Community as a retention lever (00:31:38)

8. Skills-based organizations with domain experts (00:36:10)

9. Importance of understanding customer motivations (00:42:59)

289 episodes

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