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E288 | How AI Is Transforming Customer Success with Sivan More of HiBob
Manage episode 478994038 series 2505086
Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.
In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.
We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Chapters
1. E288 | How AI Is Transforming Customer Success with Sivan More of HiBob (00:00:00)
2. Sivan's background and motivation (00:02:02)
3. Dynamic segmentation at HiBob (00:07:30)
4. Building a skills-based CS organization (00:16:28)
5. Commercial mindset in CS (00:21:45)
6. Predictive risk identification through AI (00:27:03)
7. Community as a retention lever (00:31:38)
8. Skills-based organizations with domain experts (00:36:10)
9. Importance of understanding customer motivations (00:42:59)
289 episodes
Manage episode 478994038 series 2505086
Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.
In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.
We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Chapters
1. E288 | How AI Is Transforming Customer Success with Sivan More of HiBob (00:00:00)
2. Sivan's background and motivation (00:02:02)
3. Dynamic segmentation at HiBob (00:07:30)
4. Building a skills-based CS organization (00:16:28)
5. Commercial mindset in CS (00:21:45)
6. Predictive risk identification through AI (00:27:03)
7. Community as a retention lever (00:31:38)
8. Skills-based organizations with domain experts (00:36:10)
9. Importance of understanding customer motivations (00:42:59)
289 episodes
All episodes
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