The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Content provided by Bob Evans. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bob Evans or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Workday Leads the Future of AI Agent Management and Workforce Transformation | Cloud Wars Live
Manage episode 485238007 series 2536260
Content provided by Bob Evans. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bob Evans or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Assist, Accelerate, Transform
The Big Themes:
- Workday’s Agent System of Record: Workday's Agent System of Record manages the emerging digital agent ecosystem. It provides structure and governance to what could otherwise become a chaotic sprawl of AI agents. By embedding agent management into existing organizational hierarchies, Workday ensures that agents become a structured extension of the workforce rather than a disconnected experiment.
- Shift Toward Role-Based Agents: Workday is designing agents to reflect the roles and responsibilities of human workers. Rather than focusing narrowly on task or function-specific agents, Workday emphasizes role-based agents that closely align to actual jobs within an organization. Examples include payroll agents, financial audit agents, employee self-service agents, and recruiting agents.
- Three-Phase Customer Framework: To ease customer adoption, Workday has a three-step framework: Assist → Accelerate → Transform. The assist phase focuses on basic productivity improvements, giving employees relief from repetitive, low-value tasks. Then, companies enter the accelerate phase, expanding the use of agents to drive more meaningful efficiencies and process optimization. The final transform phase represents the full reimagining of work processes with human-agent collaboration at the core.
The Big Quote: “A mindset shift for us as AI developers is we made AI as features to solve problems, and now we're thinking a lot about AI as a group of skills."
More from Shane Luke, Ali Fuller, and Workday:
Connect with Shane and Ali on LinkedIn or learn more about Workday's Agent System of Record.
481 episodes
Share
Manage episode 485238007 series 2536260
Content provided by Bob Evans. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bob Evans or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Assist, Accelerate, Transform
The Big Themes:
- Workday’s Agent System of Record: Workday's Agent System of Record manages the emerging digital agent ecosystem. It provides structure and governance to what could otherwise become a chaotic sprawl of AI agents. By embedding agent management into existing organizational hierarchies, Workday ensures that agents become a structured extension of the workforce rather than a disconnected experiment.
- Shift Toward Role-Based Agents: Workday is designing agents to reflect the roles and responsibilities of human workers. Rather than focusing narrowly on task or function-specific agents, Workday emphasizes role-based agents that closely align to actual jobs within an organization. Examples include payroll agents, financial audit agents, employee self-service agents, and recruiting agents.
- Three-Phase Customer Framework: To ease customer adoption, Workday has a three-step framework: Assist → Accelerate → Transform. The assist phase focuses on basic productivity improvements, giving employees relief from repetitive, low-value tasks. Then, companies enter the accelerate phase, expanding the use of agents to drive more meaningful efficiencies and process optimization. The final transform phase represents the full reimagining of work processes with human-agent collaboration at the core.
The Big Quote: “A mindset shift for us as AI developers is we made AI as features to solve problems, and now we're thinking a lot about AI as a group of skills."
More from Shane Luke, Ali Fuller, and Workday:
Connect with Shane and Ali on LinkedIn or learn more about Workday's Agent System of Record.
481 episodes
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Similar to Cloud Wars Live with Bob Evans
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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continue reading
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continue reading
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continue reading
The 21st Century began with the rise of the Internet and social media. The next decade will mark the rise of the Intelligent Machines. AI will inhabit all our devices from cars and appliances to smart phones and robots. The Intelligent Machines podcast explores the most exciting revolution humanity has ever seen, filled with promise and peril. More than ever we need to understand what these new devices will bring to our lives and how to make best use of them as the 21st century unfolds. On t ...
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