In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions.

TIMESTAMPS:

00:00 "Accidental Mediator Conflict Tools"

06:59 "Exploring Self and Regulation"

11:59 Attention Shapes Mind and Experience

17:06 Navigating Conflict and De-escalation

25:20 De-escalation Through Empathy & Clarity

29:31 Open vs. Closed Questions Explained

35:19 "Empathy and Mediation Strategies"

38:58 Clarity Through Questions in Conflict

46:59 "Positive Confrontation Over Emotions"

49:57 Mediation vs. Performance Management Consequences

56:03 Setting Conditions for Collaboration

59:47 "Accidental Mediator's Key Steps"

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website: simongoode.com
email: [email protected]